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February 2024 by Shehan W.
On Monday, February 5th, I visited Discount Tire to have a set of Michelin Pilot Sport 4s installed on my BMW. I parked my car and handed my keys to one of the workers. Discount Tire's staff drove the car into their shop, changed the four tires, drove it back out to a parking space, and called me up to the entrance to pick up my key. When I returned to my vehicle, I was shocked to see multiple large scrapes on the driver's door panel. I walked back in and spoke to their store manager, Brent, who stated that Discount tTre was not responsible for the damage to my vehicle. He instead insisted that the damage was caused by another driver in the lot scraping my vehicle while it was parked. I had made an appointment so the car did not spend a significant amount of time parked in a spot. Discount Tire had keys and possession of the vehicle during this time. The store continues to dispute responsibility for the damage. I provided Brent with the relevant information to report to their insurance administrator. I was told someone would contact me within the next two days. It is now Thursday, and I have not received an update from Brent regarding the damage. The only notice I received was on the 6th, stating that the claim would be assigned to a third-party adjuster who would contact me. It is now the 8th, and after not hearing from the adjuster, I called her to find out that she has not been able to reach Brent and discuss the claim. I have been respectful and patient throughout the process; however, I am greatly disappointed with how Discount Tire has treated me. I've been a customer for many years and expected that my car would be in good hands when I handed my keys to their staff. This time, I returned the keys to my vehicle and got it back damaged, and a manager told me that the damage was not Discount Tire's responsibility.
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January 2024 by Paul Quinn
A model for what good customer service and quality work should be. Will only buy tires here. (original review: Always good service. Been going here for years.)
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January 2024 by Kevin Kalstad
Update - Adam in the tire pressure line - Wow - what a great young man, and ambassador for your brand. Incredible service today, and a smile for days. Thank you Adam! —- Once again a GREAT experience at this store. 2 new tires installed - with an Appointment in less than 30 minutes. Thank you! We will be back. Great job Patrick and team!
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January 2024 by Nieko R.
As this is not my first time at this Overdue for a oil change, it was very difficult for me to set an appointment with my busy schedule.
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January 2024 by RONALD RHOADS
Been working with Discount Tire for many years and I’m always satisfied.
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January 2024 by I B
They broke a tire pressure sensor and replaced it with a defective no-name sensor without telling me. They didn't tell me that they broke the original sensor until I called about an hour after I left because one of the tires was displaying a "sensor missing" warning. When I called, they confessed to breaking the sensor and replacing it with a no-name sensor. Evidently, the replacement sensor was a dud. I drove around with it for two days in case the car just needed to "learn" the new sensor. But it was either a dud or an incompatible sensor. Would have been more professional to inform me upfront and not wait until I called to tell them there was an issue. They could have said, "oh yeah, we accidentally broke a sensor and replaced it with a non-OEM equivalent, just fyi".I ended up getting a new OEM sensor from the dealership and brought the car back to them to swap out the defective sensor they had installed. New OEM sensor works fine, no issues.Just annoying that they broke the original sensor, didn't tell me, installed a bad sensor, and I ended up paying for a new OEM sensor out of pocket. They broke it, and I paid for it. In all my years, I've never had a tech break a pressure sensor. I've even had techs remove sensors and install them on different wheels without breaking one. I'll stay away from this location in the future.
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January 2024 by Vince C.
Had a tire leak and stopped by the store on Shea and Scottsdale road. The rep checked it out and removed nail in the tire, plugged it and filled other tires with air. It took 1 hour and no charge. No pressure to get additional tires. Great honest job!!!
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January 2024 by William Earlshine
My father had some issues with the original tires he had purchased at this location. We brought them in today for warranty. They swapped them out for free. When we got home, the tape weights on the wheels had fallen off because the tech put the new tape weights over the old tape. No one cleaned the old residue off. We brought them back and asked to install hammerd weights instead of taped ones so they wouldn't come loose.They did, we brought them home to install onto my dad's vehicle, they didn't even make it one block before all of the new weights fell off. There is no pride in workmanship at this location. Every employee seemed to be in a bad mood, nor were they even apologetic for the mediocre work initially. Very disappointed with this location. Highly recommend you use Indian bend or the main and dobson location instead of this one.
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January 2024 by Andrew Marquardt
Always very helpful... be sure to get an appointment, its faster
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January 2024 by john abt
Fixes a leaky tire and rotated all wheels. Walked in and it took 45 min max. GREAT CUSTOMER SERVICE!!!!
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January 2024 by Walter Young
Arrived 15 min early for appointment! Had a short wait for vehicle to be taken in, was out 20 minutes early! Super Service! Highly recommend Pavilions Discount Tire!
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January 2024 by Keith Murray
Love the free air drive up!! The only place I go for tires. Great service and prices!!
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January 2024 by Melmike7677
Very helpful.
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January 2024 by Michelle “Chel” Seton
These guys are amazing they stand out there all day while cars line up to get there tires filled with air, or checked out. I totally tip them because it’s worth me not knowing what I’m doing trying to fill up my tires at a gas station when the air either doesn’t work or goes off too soon or takes my money. So this is so convenient!! And they are just super nice super cool guy’s. I ? recommend all of DISCOUNT TIRE SERVICES. I’ve never bought tires there but this service is great! And it’s free. ❤️
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January 2024 by Bob Hickman
Always great service. Friendly people and quick
