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April 2024 by San Diego Libra Lady
Frank is absolutely the BEST! I have very short hair and he is a master at precision and giving me the exact look I want ?
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April 2024 by Margaret Bertram
Maggie is the best colorist I’ve ever had. She always does a fantastic job and my hair is consistent exactly the color I want. She so friendly, too. Very easy going and remembers me and my story whenever I’m in for treatment. I love her.
I see Cassidy for my hair cut. She really knows how to cut my curls. And she listens because she wants to cut it just the way I like it. My curls have never looked so cute!! She’s the best. Highly recommend, David Frank Hair Salon!
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March 2024 by Linda B.
Another positive visit to David Frank Salon! Booked my appointment with Maggie for outstanding color and my fabulous cut with Cassidy. I have searched for months to find artists that are creative and passionate regarding their craft.
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February 2024 by Mohsen Sepehr
As a recent customer of David Frank Salon in Scottsdale, I find it necessary to share my experience, which was far from satisfactory. My initial visit to the salon was due to an urgent need for a haircut before an important business trip. Unfortunately, my regular hairdresser had to cancel last minute due to a personal issue, and I was reassigned to another stylist.
This change resulted in a haircut that was, frankly, very poorly executed. I was about to forget about it and change salons, but my wife insisted that I inform them about my bad experience, and during her visit to the salon, which occurred two weeks after mine, she expressed my bad experience with the stylist and she promised to do a redo to fix the problem. So, I agreed to give them another shot.
When I returned to the salon simply to fix the first issue, I was asked to pay for the service and got no acknowledgement of the problem or offer of a discount. This was despite the stylist acknowledging that the initial haircut was uneven.
The response from the salon's owner further added to my disappointment. It misrepresented the situation by suggesting that my second visit was a regular haircut and not a correction of their previous work. Moreover, it failed to address the fact that I was charged contrary to their stated policy.
This experience has been an eye-opener regarding the salon's approach to customer satisfaction and professional service. It's unfortunate that what I expected to be a straightforward service turned into a series of miscommunications and unmet expectations. As a result, I would caution others to consider how this salon handles service issues and customer care.
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January 2024 by Saina Taidi
Our family's recent experience at a hair salon in Scottsdale was disappointing. We all needed haircuts, including my kids, husband, and sister. My husband's initial appointment was with my usual hairdresser, but she had to cancel due to a personal issue. With an important business trip looming, he had no choice but to see a different hairdresser at the salon. This decision resulted in a poorly executed haircut.
When I relayed my husband's dissatisfaction to my hairdresser and asked to speak to the owner, the response was to have my husband come in for a correction. To our dismay, not only was he charged for this follow-up visit, but there was no discount offered, despite their error. This meant paying twice: once for the unsatisfactory haircut and again to have it fixed.
This experience has made it clear that this salon does not prioritize customer satisfaction or handle issues professionally. We have decided not to return and would advise others to consider different options where customer service is more valued.
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December 2023 by Cathie Rockriver
I saw David only for color he is a genius, a Master connects with you listens feels and boom he's got his plan..every time for over a year amsxing@ always looked at Frank's haircut .I couldn't beleive the ..after of the person he's so precise clean defined cuts he's amazing I only stopped since I work pt now thee only reason
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September 2023 by Cin B.
Emily is wonderful. Knowledgeable, empathetic, and skilled. She took the time to work with me to develop the perfect cut just for me!
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September 2023 by Frank H.
They have moved to a new location on Northsight. More space and convenient location. Easy parking, just next to Home Depot.
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September 2023 by Shaheen B
Yesterday I was there for deep conditioning for my hair Maggie did it when she washed specifically I asked I don’t see conditioning in my hair she argued instead offer me to improve I was not happy or will do it again I was there because they have five stars, plus she didn’t clean the chair or wipes with disinfectant poor hygiene she didn’t offer water. Anyway they bribe the stars pls pls don’t get wrong with the stars.Disappointed.
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September 2023 by Syed Family
I am glad I found this salon. Will be a long lasting client here.
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August 2023 by Jill Smith
My favorite! I’ve been a long time customer and I can’t imagine going anywhere else. Everyone in the team is friendly and knowledgeable.
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August 2023 by Melissa Galt
David and Frank are the best and have a well trained team to support them. They make me look good ?
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August 2023 by Johnna Wallace
Maggie did such an amazing job with my hair especially with what I was asking for I know it couldn’t have been easy! They were also able to get me in last minute which was a big ask, I couldn’t be more pleased with my hair! I will definitely be staying at this salon for future appointments.Services: Blowouts
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August 2023 by Stephanie Watson
Emily is wonderful.
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July 2023 by Laurie B.
I scheduled a color consult, Maggie was very nice. A heads up, David Frank's salon will not cut or style any one who has extensions I'm not sure if they're fearful of liability, but given this is Scottsdale, they are really missing the mark.
