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August 2024 by Clifton Kelly
Very warm and friendly location
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July 2024 by Chass Onkst
I've been going to this CVS for over 2 years since I moved to DC Ranch. The Pima CVS Pharmacy staff is kind and knowledgable. Even when they don't have the answers they check with the lead pharmacist and the lead pharmacist follows up with my general practitioner to iron out prescription issues. I really appreciate this follow through as I am working during business hours and don't have the time to relay messages to my doctor. This CVS Pharmacy has excellent customer service and follow through.
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July 2024 by Alistair
Pharmacist only gave me a quarter of my medication every month. It took me coming in and talking for 20 minutes, and the pharmacist acting like he knew better than my doctor, before I started getting my full amount. Walgreens would always just give me the right dose. Also, they often don't have my prescription ready on time even when I get a text saying it's ready, causing me to wait 30-40 minutes in store. And I've never seen the drive-thru actually open, usually too short-staffed.
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July 2024 by Jazzy Jazzman
Always nice and pleasant staff. Yes sometimes you have to wait 5 minutes when they are busy. Like everywhere else in the world. Transferred all my meds from a different location quickly and effiently. Always have been helpful and had my meds on time and accurate. A little patience (I know not a Scottsdale attribute) goes a long way in life.
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June 2024 by Jim Flanagan
I see so many bad reviews and wonder if I have been going to a different CVS for four years. They are not perfect but I have had great service over the years. They try to find the cheapest price and do so quickly. Occasionally they are backed up —- about one out of ten times. That is my only “complaint “. Otherwise I am very pleased. That is over four years. I’m sure some of the bad experiences are legitimate but I am genuinely surprised since they are so different than mine.
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February 2024 by Scottsdale Ron
Pharmacist, Mally, was exceptional. Great customer service and super knowledgeable.
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December 2023 by Jeana Monroe
Terrible experience both digitally and over phone when trying to transfer a prescription. Tried for 4 days and gave up and went to Walgreens. They got it done in hours. CVS customer service is declining.
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December 2023 by Veronica L
Terrible pharmacy
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November 2023 by Jeffery Stine
They can do better
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November 2023 by sapp lg
Goodbye, and Good Riddance, CVS Pharmacy!! To say I have hated this CVS Pharmacy on Pima and Pinnacle Peak Rd is an understatement. From a lot of the women's attitudes (pharmacist working closing shift 11/5/23 included), to them CONSISTENTLY closing BEFORE the closing time, to where SEVERAL times, I have driven up to the window 5-10 min before closing and the window was already closed. One time, I went inside and a clerk told me they are still back there (behind the metal security screen they had put up to close early). I spoke through the metal screen to tell them it was before closing time and, as always, there were excuses, and they never opened.I have said to myself for so long, how much I can't stand CVS and I need to leave, and I can't tell you the freedom I feel from finally doing it. Tonight's encounter was the last straw.I am taking all my money and all my business from you, CVS, FINALLY, after suffering with your HORRIBLE Pharmacy for so many years and saying SO many times how I need to take all my, and my family's prescriptions, and move to another Pharmacy.I feel freedom. You do not deserve another penny of my money. The amount of money I've spent at CVS, they did not/do not deserve.Never again.Get rid of the attitudes, stay open until 6pm, if you are open until 6pm.‼️Also, get some sensitivity training to the young, millennial looking girl, with the blue streaks in her hair(or whatever color she has in her hair at the time).When I came by the pharmacy drive-thru a few months ago, something was mentioned about my dog's prescription and I told her it wasn't needed anymore, because he had just passed away. I started to get choked up.I told her that he was about to turn 18. He suffered with diabetes the last 2 years. I guess I wouldn't be needing to get his prescriptions for his Libre diabetes monitor, Flo-Vent or eyedrops anymore.She didn't say one word except, "Do you want me to just delete his whole profile then?".I couldn't believe it. Not one shred of compassion or anything..This was my little dog who was always in the car with me when I went through the drive-thru pharmacy, so they had all seen him many times. And, no, she was not busy, lest anyone use that as an excuse for her not showing one iota of empathy.That was very cold and when I told a friend that, he said he would have asked to speak to a manager right then and there, and he would have stopped going to CVS. I know... I should have taken my thousands of dollars of my/my family's prescriptions from CVS a long time ago.Well, I have now.As I said, Goodbye and good riddance, CVS! A weight has been lifted! I no longer have to deal with your horrible Pharmacy anymore!
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September 2023 by Bill Shannon
They have lost my prescription twice - terrible costumer service.
Avoid !
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September 2023 by Jaime Cohen
Great Pharmacy
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September 2023 by Leslie Meyerson Gordon
My experiences at CVS have been challenging but having employees like Maisha the other day made me feel like CVS is improving. She offered to helps and went way beyond the usual, assisting me with the Extra Bucks system. She's a gamechanger!
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August 2023 by shaft 2124
Manager and staff are extremely disrespectful and rude. Never going to this location again. Walgreens is so much better in comparison!!!
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July 2023 by Shaft 2.
The manager and staff are extremely rude. They fired the only employee that was genuinely nice to customers. I fell bad for anyone who has to deal with any issue when it comes to their management team. I spoke to the manager in charge named Alyssa and she was extremely rude to me and my family. Then I came in the next day to speak to the store manager and he said there was nothing he could do for me. I recommend just going right across the street to the Walgreens for literally anything. I transferred my prescriptions and buy my over the counter products. Also the staff there is very nice.
