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September 2024 by Ruby Moon
Disappointed and confused by the customer service today at this branch. Branch was totally empty, 2 branch employees behind the teller area and I was still made to wait for a desk teller.
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August 2024 by Chris Marquez
I needed to open up a new business account and after going to 3 different branches that weren’t able to help me because I didn’t have an appointment ( cave creek and bell, Tatum and Cactus, and 7st and thunderbird) I finally was able to open up my account with this Chase branch that same day which is what I needed .. thank you Luis you were awesome.
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July 2024 by shalaka patade
a pleasant experience with Chase team at this location.
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July 2024 by Rajesh
Thank you for our pleasant experience with Chase team at this location.
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June 2024 by Jeff Cartwright
Thank you, for a pleasant experience at my branch. Solved any problems I may have had.
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January 2024 by Dr Gary Warlick
Always courteous and helpful focused on solving problems as quickly as ppssible
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December 2023 by Com Bined
Worst location ever. Racist bankers here. Was the only non Caucasian client waiting and the broker skipped over me for an elderly client and then side eyed me. I have been a chase client for a long time, but the last couple of years dealing with this branch I’ve been moving my assets elsewhere due to this behavior.
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December 2023 by Brye Skye
Worst location ever. Racist bankers here. Was the only non Caucasian client waiting and the broker skipped over me for an elderly client and then side eyed me. I have been a chase client for a long time, but the last couple of years dealing with this branch I’ve been moving my assets elsewhere due to this behavior.
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December 2023 by Veronica Stiller
Worst location ever. Racist bankers here. Was the only non Caucasian client waiting and the broker skipped over me for an elderly client and then side eyed me. I have been a chase client for a long time, but the last couple of years dealing with this branch I’ve been moving my assets elsewhere due to this behavior.
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October 2023 by Scott Ferreira
Bank is temporarily closed it says. Just marking this so others don’t come out of their way here like I did. I’ll delete once I see it’s opened back up.
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September 2023 by Julie M.
I took my son in to this branch because we were having a hard time getting his account set up online. Luis took us back right away to help us, even though we did not have an appointment. He was very kind, patient, and helpful in showing my 13 year old son how to use his new account and ATM card. Thank you Luis!
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August 2023 by Nicole
If you are in the mood to stand there for 10 minutes, while employees stare at each other in confusion, or you'd like to have to call them in order for them to help you at the drive-thru window... then this is the bank for you!
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June 2023 by Benjamin Paquette (bpaq)
Wish the banks had longer hours, otherwise the atm is friendly!
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June 2023 by Navdeep Jain
I visited the Bank to open new account. I took an online appointment and Ms. Nikolli (Bank Officer) called me to confirm about the appointment and checked what account I want to open. She informed me to bring few documents to avoid any hassle. I was having some urgent office work so she was accomodative enough to reschedule the appointment for the next day.The process of account opening took around 45-50 mins were she explained everything about different options and account details.
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May 2023 by Steven Fells
We set an appointment with Derek Pastorino to notarize some documents. As soon as we walked in at 4:30pm and Derek saw the documents we needed notarized, he immediately tried to have a co worker notarize as he saw there were about 15 pages that needed to be notarized. Unfortunately that co-worker was tied up doing other things so he proceeded to tell us that he could not complete them because it would take 10-15 minutes past closing time. We were never informed that the appointment needed to be set earlier in the day so that Mr Pastorino could get off at 5pm on the dot. Considering we have been chase customers for over 15 years I am extremely disappointed that Derek was not able to go the extra mile and help a dedicated customer out with some simple documents. Now we have to reschedule, which we will be doing with another branch as this was a complete wasted drive of 20+ minutes. We have not had horrible customer service at any other branch, so we will be marking this one off the list as “Do not expect any employee at this branch to work with you if it at all inconveniences them”. As he informed us that they would not be able to complete the notary for us, he never once asked if we wanted to reschedule and come in at an earlier time to get the job completed. No help, no customer service and no solutions offered to get us taken care of. I would shy away from getting anything done at this Chase (Tatum&Bell) as you will likely be disappointed with employees who have no motivation to take care of their customers even as you have been motivated to remain a customer for over 15 years.
