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November 2023 by Bob Nye
We found our new 2022 GLS580 online and went to view the vehicle in person. While viewing the vehicle we were directed to James Viatar to assist us with a deeper look into the vehicle showing us all the accessories while explaining how they work. We also looked at a few other vehicles. James was not pushy and was very nice during the entire visit. He even showed us the price out the door. We ultimately made the decision a few days later to purchase the vehicle and even though it was James' day off he set up everything for us. We signed the contract prior to our arrival and delivered the funds and were out the door in about 30 minutes total time with the new vehicle. James is the true professional and answered every question we had and had the answers for everything. We would highly recommend James and the folks at Certified Benz and Beemer. They really make the car buying process easy and don't take up a lot of time during the purchase process. Thank you James and staff!
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November 2023 by Sarah Collins
Very kind and helpful. Levi and David were both great helping with test driving and the process of buying a car! The sales manager was also great in his willingness to cooperate with me. They also offered to reimburse me to have my car key fixed as well as it was missing a piece and gave me a full tank of gas to get home. Kerry the financial guy was also wonderful, I came in already pre-approved for a loan and though the process was a bit more complicated than expected they were still able to work with my credit union. I highly recommend this dealership!!
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November 2023 by Jessica Livermore
My experience with Benz & Beemer was a pleasant one. After searching for a Kia Carnival for three months, I found one listed at this dealership online. I reached out to Dana and she was not only friendly and eager to assist, but prompt in her responses. I requested a video walk-a-round, which she was happy to provide. We made arrangements to test drive the vehicle the following day, and I remained in contact with Dana as we made our final choice. I also worked with Sales Manager, Adam. He was communicative and helpful throughout the process. We are very satisfied with our vehicle and would recommend this dealership to those looking for a pre-owned car.
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November 2023 by Eric W.
A few weeks ago I sent a request for information on a 2022 M3 at this dealer as an out of state buyer who was going to be in town for work. David Williams promptly reached out to me providing me with a descriptive video of the car and offering for me to come in for a test drive when I made it into town. The dealership is beautiful with a indoor garage to keep you cool when looking at the vehicles. i didn't make a specific appointment time so when I showed up he had another client but he still greeted me and then his associate took me on a great test drive loop which was not rushed and they answered all of my questions. Ultimately I decided not to buy their vehicle as the color combo wasn't quite right for me but they certainly provided superior customer service and I would certainly recommend checking them out for high end used vehicles.
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November 2023 by Hudson P.
I found the best car - exact same model I was looking for after a bad car accident. CB&B was great and 3 years later I'm still so happy with my purchase. They take great care of me on service needs as well. In fact I'm here now without an appt to "top off coolant" before heading down to Tucson. The light just came on and they're taking care of it in 20 mins to get me and 3 mins in road safely.
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November 2023 by Vicki Tuttle
Que at Certified Benz & Beemer was a pleasure to work with. He was very knowledgeable and personable. I have purchased several cars but this transaction was smooth and easy. They had all of the paperwork ready for me to fill out when I returned to sign. I highly recommend working with Que. He will not disappoint. Thank you Certified Benz & Beemer for my beautiful new BMW X6!!
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October 2023 by Jaleesa J.
The dealership itself spoke volumes. Very luxurious. Que was my sales representative and I've never had anyone more honest and reliable as he was . My experience was top tier
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October 2023 by Carl V.
I spent several months looking for the car I wanted. I finally found it at Certified Benz & Beemers. I called and asked about the car on a Friday night. The salesperson, Dana, confirmed the car was available and we agreed on a time to meet the next day. Within a few minutes she emailed me an iPacket which had the Carfax report, service history, electronic car manual, and everything else I ever would want to know about that specific car. When I arrived the car was pulled out front and was ready for me to drive. Dana met me and was friendly and knowledgeable. Within just minutes of arriving I was already test driving the car. After the test drive Dana was able to answer the questions I had. She was then able to get me the pricing for the car including all taxes and fees within just a few minutes. The process and information was straightforward. There were no games with interest rates, fees or other nonsense that I've seen at other dealers. In the end I was able to get the car I wanted for a fair price and with no hassle. I would recommend Certified Benz and Beemers and Dana to anyone looking for a vehicle.
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October 2023 by J. Joey M.
There is a clear pattern with the reviews for this dealer on Yelp. When everything goes smoothly, people love them. But when there is an issue, they are terrible problem solvers. My car was lost in transport. The guy they hired to drive it to California left it in Arizona and asked another driver to pick it up after leaving it in his driveway. The car arrived with no paper floor mats, no plastic on the seats and had clearly had been driven (it had 5 miles more on it than when it was loaded on to the transport truck initially in AZ as per the salesman). The dealership's response was pretty much "Not our problem" and they were incredibly condescending (Oh you d*** irrational women!). Arizona law dictates that the dealership *is* responsible for subcontractors THEY hired, but they told me it isn't their problem. They have refused to credit me any of the transport fee paid in spite of the fact that I was promised delivery by Friday, then Saturday, then Monday- when they maybe started to realize the car was actually missing. Really really poor service and horrible problem solving skills. In addition the service from the get-go was only "Meh" Probably because I was an easy out of state buyer. Would not recommend this dealership for out of area buyers.By far though- thing that irritated me the most is that when my car was lost, they condescended to me like I was just another irrational woman with no idea how the world works.
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October 2023 by Dwaileebe F.
Lost out on a black suburban. Sales manager was proactive and called me to find out exactly what I'm looking for and his team is actively looking. Jerry
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October 2023 by Johnny Giovanni
There's no place I rather take my car than certified Benz and Beamer.Anytime I need care andmaintenance, Edgar the technician has always taken good care of me. Honest and reliable, it’s been years and I’ll always go to him for any of my car needs. Thanks for keeping me certified so my car’s never depreciate.
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October 2023 by Rhea Churi
Warning! Mark does not have this place in order! Extremely horrible service! They entice you with appealing prices, only to surprise you with additional charges post-deal. We traded our car for a new one, putting in over $30k on top of the trade-in value. After receiving the car and driving home, the manager called, harassing my parents and insisting we pay an extra $2k for alleged issues like bald tires. This was both shocking and infuriating. The deal was already sealed, and they had ample time to inspect our car. The salesman had initially given it a thumbs-up. I initially was excited about finding this dealership with great inventory and prices. Unfortunately, they turned out to be the most disappointing dealership I've ever dealt with - what a horrible experience! Protect your piece of mind and take your business elsewhere. Though they may have been flooded with good reviews, seems like any and all recent ones have been extremely negative - wish I had checked those before ever beginning to do business with them!
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October 2023 by Jarett S.
Overall great experience and great buy, highly recommended! Go take a look at their inventory.
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September 2023 by JD D.
Just bought a 2021 Mercedes S580 from Que and honestly it was the easiest transaction I ever have done. I purchased cars from Land Rover, BMW, Mercedes and Porshe and by far this was the best experience.A great trade in value on my car and a great price on the new car. Easy from beginning to the end. Highly recommend with anyone looking for a new car! Thank you Que.
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September 2023 by Liz S
Hey Review Readers, I've got the inside scoop on the best car buying experience in town.Shout out to my awesome sales guy, Que, at Certified Benz and Beemer Scottsdale. I showed up right before closing to trade in my destroyed Mom SUV for a sparkly new BMW.No problem for Que. He warmly welcomed me, answered all my questions, and had me driving off in my dream car in under 3 hours.Que made the whole process super smooth and actually fun. He took care of all the paperwork fast and sent me home with a big smile.So if you're looking for great service and a new luxury car, go see my guy, Que. He'll take care of you and make car shopping a breeze. ⭐️⭐️⭐️⭐️⭐️