“Chapman Jeep 5 minutes down the road quoted me $2,500+ for a rear main seal, transmission pan seal, and more marked "URGENT!!!".... Marshalls took 3 hours to look it over and explained to me that it was only a minor rear main seal leak and that it was effectively benign.
Recommended I keep an eye on it and to save my money... Unbelievable Chapman would stoop that low for a buck... and I'm so thankful for Marshalls!
Needless to say, Marshalls is my new mechanic, and a mechanic I can trust!!! Highly recommend”
“Mike is the best! Mike is very easy to deal with, super friendly and very accommodating. I would definitely recommend Mike when you are in the Scottsdale area. We will see you next year Mike! Thank you for the excellent service.”
“I have to say that I’ve rented many a cars in my past - quite a bit from enterprise and others. Of course after uber showed up it changed stuff a bit however I’m going to be honest about my experience at THIS location (1815 N Scottsdale Rd in PHX) and let me just start by saying that they were - by far - the BEST team I’ve ever encountered (and in not young). From the minute we arrived we were promptly greeted with warmth and professionalism (maybe that’s just a PHX thing) Immediately the greeter hoped on the computer and it was like watching a symphony- one asked all the pertinent questions to confirm our reservation while the others grabbed keys and tablet to walk us out to our vehicles with options if we wanted to upgrade. The team was ready willing and on point in expediting us since there was a line forming upon our arrival. We were prepared to pick up our rental and the team was prepared to attend to our needs. No BS and no laziness. They were all smiles, greeted us and got us on our way. Kudos to the entire time. Nice job ladies and gents. And if anyone says otherwise, it was them who were not prepared. I give this location 5 stars!!!! Hey Mister C, did you share my feedback with your boss? :)”
“Great location, easy to spot and access at intersection, nice, spacious office, no wait. Cameron showed good problem-solving skills on a car reticketing issue that the airport Enterprise said couldn't be done--so saved me much time. Priced it out less than expected. Well-run office.”
“Obviously a collision center isn't a place people want to go, but if you need one, you want a good one. This was a fantastic experience. D. Hale was the absolute GOAT and helped me not only with the actual car estimate itself, but also other logistics and just making it through the process.”
“Jason’s customer service at the Enterprise on Scottsdale Rd and Shea, was spot on solid, even when he was swamped working solo for some time he was welcoming , informative and took time to explain details on returns and pick ups. He’s a hockey fan too…bonus.”
“Cynthia was outstanding. Her professionalism, attention to detail, and commitment to excellent service made the entire rental process seamless. I will absolutely be renting from this team again because of the high-quality experience she provided.”
“I've rented from Josh at this location several times over the past year whenever I'm in Phoenix, and he has always been a pleasure to do business with. He is quick and efficient whenever picking up or dropping off, an excellent problem solver and he even helped me set up a business account for my company. I send all my clients and staff to his location for their rental needs because I trust that Josh will take excellent care of them. Even more impressive that he does it all on his own. This location is located inside the Doubletree so you won't see a sign from the road, but he has a plentiful selection of cars to serve whatever needs. The cars are clean and I've never had a problem renting from here. 1000% RECOMMAND!”
“Great customer service, I left my sunglasses in my rental and I received a confirmation the same day that they would be returned by another customer who rented the car that day.”
“Entire staff absolutely knows to deliver customer service. Five stars all the way around, this team seems willing to go above and beyond to make sure their customers become returning customers.”
“I had an issue with a car I rented at a different location and they did all they could to help me out. I wouldn't rent from the airport locations again, but would rent from this one.”
“I chose this location for visiting family rather than dealing with the rental chaos at Sky Harbor. It's close to Scottsdale Airport, too. I reserved the manager's special, which can be a crapshoot, but got a nice Dodge Challenger. The staff were very nice and prompt. I was in and out within a few minutes for pick up and drop off. Stress free car rental, the way it should be.”
“I booked my rental and was quoted $450. When I returned it, they charged me $1385. I attempted to contact many times and they would only refund $300.EDIT: After many calls to Avis customer service (Israel and Richie) with no justification on why I was billed 300% more than what I reserved the car at, the Avis Social Team did a full investigation on my case and they were able to make me whole. The whole ordeal took nearly 3 months to resolve and Avis phone support was very accusatory and condescending, but the social support team have been very empathetic and understanding. Thanks Avis Social Team (Blake and Haley)!”
“We needed to rent a car following an accident. Our first contact was Torr Campitelli. Torr was so professional and genuine. A true class act. He made the experience so worthwhile. Their biggest challenge was a lack of choices for cars. Not Torr's doing”
“Jimmy was very helpful in getting me a car and was very friendly. Car smelled horribly of marijuana though which is why 1 star is off. Their customer service was great is why I gave 4 stars.”
“I had a great experience here. It was a really chill pickup/dropoff. I like that it's in a nice hotel. Both employees I interacted with were super cool. The second guy gave me a credit for something I hadn't really considered to be credit worthy. Definitely will rent from here again when I can. Oh yeah, car was nice too.”
9AM - 12PM
15001 Hayden Rd, Scottsdale
Car Rental
“I went in for a rental last week and the customer service from the assistant manager was amazing! My father is in Arizona for medical reason and was not able to pick up the rental with me and the assistant manager made sure I was able to rent a car and adjust the rental dates in order for me to pick up the car to get my father in time. Without his help I would be SOL in a state where I don’t have family. I really appreciated his kindness and effort in working with me. Thank you so much! You have no idea how much a little kindness goes a long way! I will use their services again.”
9AM - 12PM
1125 N Scottsdale Rd, Scottsdale
Car Rental
“Sharing a review for the manager, Chris Lampert. My car was in shop with AAA and the team recommended the Hertz shop- it’s one of their partners. Chris was very helpful and kind- he made sure I understood the process and ultimately my 5-day rental, turned into two weeks. Hertz was responsive and ensured all charges were managed by AAA. Thanks again, Chris!”
“I had an amazing experience, all thanks to Sydney. My car got damaged, and i had lot of large and heavy items to move. She went above and beyond to help me transfer everything and made what could have been a very stressful situation so much easier.”