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January 2024 by Leanne Sawaged
Great experience at Avis due to Andy, he was super helpful and nice!!
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December 2023 by Matt Blair Comedy
Andy rented me a lemon Tesla and refused to issue a refund because he lacks business ethics. The Tesla broke down 150 miles in the trip, we were a few miles away from a charger when it broke down. Most of the chargers require adapters which weren’t included in the rental.
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December 2023 by Christina Purple_is_Lit
Great rental experience. Excellent vehicle. Thanks!
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December 2023 by Mo K
The doors said 8am open time as well as website. We arrived at 820 and were yelled at that they dont open until 830. The man running the counter for rentals was 15 minutes late and so all 4 customers had to wait until 845 to get the rental. We were 3rd and it took an hour.The rental had issues on 3 separate occasions and the 24 hr roadside assistance number just rang and rang. We were charged for items never delivered and on top of that the customer service line is bad service. I had to email a screenshot of their website showing 8am open time when they states their website said 830 open time and its customers problem not theirs. NEVER AGAIN
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October 2023 by Dan Le
I booked my rental and was quoted $450. When I returned it, they charged me $1385. I attempted to contact many times and they would only refund $300.EDIT: After many calls to Avis customer service (Israel and Richie) with no justification on why I was billed 300% more than what I reserved the car at, the Avis Social Team did a full investigation on my case and they were able to make me whole. The whole ordeal took nearly 3 months to resolve and Avis phone support was very accusatory and condescending, but the social support team have been very empathetic and understanding. Thanks Avis Social Team (Blake and Haley)!
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June 2023 by I D
Grumpy old man, zero customer service. Talks with an attitude.Car was dirty and didn’t seem like he cared. Would not recommend to anyone.
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December 2022 by Michael Kaufman
Always kind, reasonable and professional....the hours are pretty limited, but so is every rental place in this area.
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November 2022 by Michael
Always kind, reasonable and professional....the hours are pretty limited, but so is every rental place in this area.
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April 2022 by Tricia Hukee
Very friendly. Just wish they had after hours drop-off.
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January 2022 by Ron Goodson
The Avis group at this location are excellent and very efficient. The paperwork take 3-5 minutes and you are out the door with a fully sanitized like new vehicle.
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April 2021 by Steve Hinkebein
Convenient, efficient off airport location
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August 2020 by Nae Nae
Andy is awesome and has always been courteous to me and my husband when we rent from him. Thanks Andy
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June 2020 by Enzy Wenzy
Stopped in to pick a car up, and had read a previous review before going. It made me concerned, so I got there early. Turns out there's posted Covid hours right there on the door (they're even posted in the photo on the white paper in the upper left), saying they closed at noon the day of that issue, and two pm the day of my pickup. The people were extremely courteous, and I had no issues.
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June 2020 by c W
I got here at 1245 to pickup a rental, the associate had the doors locked and refused to open. I waited outside until my 1300 pickup time from the websites reservation confirmation email and the two females inside thought it was funny and chose to laugh. They even left the open sign on the door indicating at 1245 when I arrived that they were still open. I had made reservations two days prior to pickup and was given no notification as to this locations hours. Terrible people work here.One other thing Id like to mention is how there was a gentleman before me when I originally pulled up at 1238 sitting outside waiting and he was turned away as well. I hope no one comes to this location with the rude behavior of these people(One last edit, if hours for Sunday say you're open until 1300 then shouldn't you start closing after that time and not before so you don't leave customers stranded)
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March 2020 by Frances Ruta
Excellent customer service,nice and clean place. Definitely big 5- stars service.