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April 2024 by Patricia Godislove
On January 16th of 2024 I was scheduled an HSG test at that clinic, that was the second time we had scheduled a test, the first one was at the chandler location and they canceled last minute after we had confirmed couple of hours before, they called to ask if we wanted a consultation we declined, we only wanted to start with HSG, thats why we suspect that it was canceled because they wanted to make more money, i asked why and they stated that the doctor had to make changes, after I took the day off. We decided to schedule at the scottsdale location instead, my husband and I were frustrated but still decided to give it a chance, we had some reservations bececause to us it felt like they were about mobey. We have insurance, we scheduled the appointment at the scottsdale location , we didn't want to pay over $300 for a consultation, at first we were focused on the HSG test and go from there. We spoke with them more than 5 times to make sure we wouldn't have bill surprises. The HSG test out of pocket cost is 460.00, we verified and have sone of these conversations as well, something didn't seem right, they kept on saying insurance didn't verify insurance, we kept on calling to make sure, they stated that it's the beginning of the year and it could take a while, but told me to come anyways pay $460.00 and if all is good with insurance they would reimburse me the rest, we felt something wasn't right we called our insurance company and told them what was happening, they offered to call advenced fertility care and work with them to verify, advance fertility care declined and said they couldn't do it because they were behind with their paperwork. On the 16 of January I did the HSG test, no consultation just the test, I spoke to front desk again about verification they told me not to worry, for 3 weeks I called and they finally told me not to call and wait for them, well I received a funny bill, one is $328, $560, of course we were upset hopping they would fix it. But with an attitude I was told we have to pay that bill, the woman on billing department told me they're charging us what insurance allows them and I didn't sign the paper stating that I was paying 460.00, but I don't work there neither does my husband, they never told us to sign that and didn't explain anything to us, we contacted them to make sure we were covered, they new what they were doing, she stated that were paying for the test Hsg, and the facility? At first it was consultation fee that we declined. We are grateful for electronics devices because they record calls. Our goal is not to make the clinic look bad bit to make sure they don't mislead others.Be careful with your bill and keep copies of everything, it's not fair to us trying to conceived and having to deal with that type of stress and misleading bills.The room was very clean ,the people that did the test on me were excellent to me, she was very kind, that why I hate to write this review, we will gladly remove it as soon the situation is settled.
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March 2024 by Julie Allen
I'm grateful for the experience I had with Advanced Fertility from start to finish! My sister recommended them to me as I started my journey with egg freezing. I was a nervous wreck for months before I could actually commit to it, and at each stage, I felt that the office was available to me, especially my navigator, Noellia, who was wonderful. During my first foray into egg freezing, I suffered from some extreme emotions, and it is amazing how Advanced Fertility was able to connect me with a therapist specializing in fertility to discuss my concerns. When I came back to resume treatment after taking a short break, they were ready for me and I was ready for them. Every appointment was prompt, professional, and good bedside manner from all of the attending practitioners. Allison was so sweet and a very calming presence. The communication on the portal is so clear and detailed, I had options to finance the treatment (very affordably through Ally lending), also was introduced to a concierge nurse service to help me administer injections (KEY for me, I'm terrified of needles), easy communication with the prescribing pharmacy, great communication with my navigator, and just the feeling that, with all of the unknowns and questions that you WILL have, that I was corresponding with extremely knowledgeable and professional staff. Office staff, medical staff, lab staff, etc. For the procedure itself, Angie was such a doll, and Tara and Heather. Dr. Larsen is great and definitely saw me at some of my most emotional moments but handled things with professionalism and kindness. I would highly recommend this group to anyone facing any fertility concerns now or in the future, it is a great team, and I have nothing but good things to say both about the outcome as well as the level of service provided.
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March 2024 by Letty Perez
The girls we got to work with at this clinic are so wonderful. I’m grateful for all their help.
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March 2024 by Taylor M
The team here is beyond amazing. They have been so helpful with my fertility journey. They are always available to answer questions and make me feel comfortable. Highly recommend!
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February 2024 by Ari Y
Kim Sadler is in the billing department and is extremely rude, they charge over $300 for a virtual 30 min appointment. They charged my insurance without me authorizing it and when I wanted to pay out of pocket she spoke down on me.worst team ever. .
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February 2024 by Diana Romero
Love the staff! Excelente service and fast.
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December 2023 by Brittany Curl
Very very knowledgeable doctors and very friendly staff. I have had great experiences the whole time I have been going through this process!
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November 2023 by Krista Butler
THEY ARE AMAZING!!! I absolutely love this clinic and everyone who works here! Being a lesbian couple, we were nervous trying to find a fertility clinic for us.. they made us feel so comfortable right away! They are so caring and sweet! I definitely recommend this place!! && Dr. Z is the man!! Nicest doctor I have ever met! I would give them a 100 stars if I could!
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November 2023 by Ray “RB0923” Baca
Our first IVF at AFC was successful and we had our baby boy. We are excited to get started with our second IVF with AFC for our baby girl!! Everyone at AFC is so nice, caring, and patient. They are very organized and made the process as simple as possible.
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November 2023 by Ioana Paun
Staff was courteous, friendly and professional. Everything was explained and the PA walked me through each step of my procedure. It was easier than anticipated!
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November 2023 by Jessica Solis
There is a woman named Maryvel Correa going around saying she owns this company, threatening people with AR 15s and just going out of her way to trash talk people, I have a handful family members that use this facility but will likely tell them to go to Mom doc after this, I'd like a director to reach out to me as I will provide all the documentation regarding this situation, hopefully she doesn't actually work there because no pregnant woman needs that stress.
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October 2023 by Lauren Cerato Janky
Our son was born in February 2023! He is beautiful and perfect thanks to Dr Zoneraich, Leah and the amazing staff at Advance Fertility Care! It was a breath of fresh air to be in a setting, where they get to know you, your struggles, and made our IVF journey a success. My husband and I could not have asked for a better doctor. Dr Z is professional and knowledgeable, caring, and compassionate. We trusted him and the entire staff, Dr. Larsen, the PAs Kelly and Allison in all aspects of my care. We highly recommend AFC to anyone dealing with infertility. They made our dreams of starting a family come true and we can’t think them enough!
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September 2023 by Zoya Ahmad
Excellent medical practice providing both compassionate and expert care. My husband and I are both in the medical field, so our expectations were high when checking out infertility clinics as we started our journey. We tried one place for IUI prior to consideration of IVF - while they certainly met standard of care, we found difficulty in receiving calls/emails back when we attempted to contact their practice with questions. Fatefully, someone recommended AFC to my husband and we could not have been happier. I wanted a clinic that was organized, communicative, and compassionate. Dealing with infertility is difficult enough, and so much harder when you can’t receive time sensitive answers while navigating these uncharted territories. Our AFC team alleviated any such concern. Dr Troche, Dr Larsen, PAs Kelly and Allison, Leah our RN navigator, all the front desk staff, MAs and even phlebotomists were kind and attentive. We felt so supported and the well wishes of our team behind us at every step. We are so thankful to have had this team help us conceive our little boy, anticipated to arrive in another month ???couldn’t recommend this practice higher!
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August 2023 by Natalie Aguirre
The best IVF clinic ever! I was unhappy with most of the California clinics so I traveled to this location and so happy I did!! The whole team is very professional and caring!
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August 2023 by Ashley H
AFC has been there to support my husband and I through this crazy journey! We are forever grateful for their precise care!
