-
November 2023 by Zoey Turner
Booked an appointment a week ahead of time for new tires. When I booked the appointment they told me they had them in stock. I drop my car off. Leave, just for them to call me back 20 mins later and say they don't have them at all. Completely a waste of my time and poor customer service on their part. Don't go to this locationService: Tires
-
October 2023 by Queen Rayna
Service has gone downhill here. I used to get oil changes here all the time and in and out within an hour, now it takes hours just for my car to get seen. The employee on the phone always says some lie to get you into the automotive side like “oh we can get you right in” and 6 minutes later due to the drive down the attendant tells you something completely else like there are 4 tire appts in front of you so we can’t change your battery until almost closing time ( this was 9 am ). This has happened to me the last couple of times but the affordable and honest oil changes have kept me coming back. However, the morning last week the final straw that broke this girls back was I came in for a new tire since my old was blown out and waited 4 1/2 hours to replace a tire, arrived at 9 am on a Tuesday (not a Saturday) and it took almost 4 1/2 hours. I took my car to Queen Creek for the battery and other oil changes and am in and out every single time. I will never go back here to STV. Terrible and slow service.Services: Auto battery replacement
-
September 2023 by robert tompkins
Do not take you vehicle here to be serviced!!!! Went to have my oil change on 9-15-23. They open at 7am I was there by 730am. There were two cars in front of mine. I asked for an oil change and for my intake air filter to be changed. It took 2 1/2 hours to have my oil changed, and was told that they didn’t have the right rachet size to change my air filter. Then got a conflicting story that I had lines around my air filter they didn’t want to damage. This is an 03 vehicle that has had the air filter changed many times by other shops with no problems. I talk to the assistant manager over the auto department who didn’t really offer any kind of easement, just said it’s hard to find employees right now. I wish this was the end of my experience but it wasn’t. I get home and do stuff around the home for a few hours then run to get groceries and see my driveway now has fresh oil stains on it. Take the vehicle back on 9-16-23 and tell them I have fresh oil stains from them not securing the plug and they try to say it had already been leaking. Funny I never had lol stains in my driveway until they touched my car. I still got management to refund the cost of the oil change. And have the paper work showing they touched my car so if the issue continues I will just take it to another shop and have Walmart reimburse me for any cost there. Moral of the story don’t take you car here take it anywhere else even if it cost more because you will be saving time and a really big head ache.
-
September 2023 by Dee Bee
Service has gone downhill here. I used to get oil changes here all the time and in and out within an hour, now it takes hours just for my car to get seen. The employee on the phone always says some lie to get you into the automotive side like “oh we can get you right in” and 6 minutes later due to the drive down the attendant tells you something completely else like there are 4 tire appts in front of you so we can’t change your battery until almost closing time ( this was 9 am ). This has happened to me the last couple of times but the affordable and honest oil changes have kept me coming back. However, the morning last week the final straw that broke this girls back was I came in for a new tire since my old was blown out and waited 4 1/2 hours to replace a tire, arrived at 9 am on a Tuesday (not a Saturday) and it took almost 4 1/2 hours. I took my car to Queen Creek for the battery and other oil changes and am in and out every single time. I will never go back here to STV. Terrible and slow service.Services: Auto battery replacement
-
August 2023 by Lauren Morris
I had taken my car in for an oil change. Everything seemed fine since I’ve taken it there before and I didn’t have any issues. Expecting to not have any problems again I’m going on like every other day. Until a couple days after my oil change I was driving on the freeway, passed 65mph and my skid plate underneath my car started dragging on the freeway. Upon further inspection we noticed 3 out of 8 screws were missing. Won’t be taking my car there again.
-
July 2023 by SJS
Had battery replaced since installation was free. They told about a 1/2 an hour and it was ready in 35 minutes.
-
June 2023 by human being
So I came in just for some new tires with a warranty I had. I just got told my warranty doesn't cover the wear on my tires. So I read it over and turns out it did. I just kept getting told no without further explanation. Talked to 4 people about this and they all just said "nope doesn't cover the wear" sent me around the place and wouldn't tell me what to do or who to talk to. Finally I talked to juilius and his manager on Sunday and they were finally able to explain to me what was happening and help me out. This quick tire change ended up taking 6 hours of my day off. Even after getting it serviced there were errors on the receipt and they tried to throw in extra services without telling me. I'm disgusted by the customer service provided by everyone but Julius and his manager.
-
April 2023 by C Call yer
They continued to add little charges and didn't even consult with my wife on one of them. They forgot to put rim key back in vehicle also. One of the techs was chit chatting and kissing on his lady while my pregnant wife was told to wait by her car and he'd get to her. She says he was nice when he did but had her waiting nearly 15 mins while he wrapped up his conversation with his girl. This experience wasn't necessary and I should have bought her tires at Costco where they keep it professional and take care of business! Tires haven't fell off yet so I guess that's good but I feel like I need to check the torque anyways.
-
April 2023 by Juan “Jay” Ramirez
Ordered my tires online and shipped and installed a few days later, tech's were fast and did a good job.
-
April 2023 by Michael Sims
They forgot which tire they were supposed to take off and took 2 hours to change one. Shop was empty. Very cheap tires though
-
March 2023 by Michael Photodad
The auto care dept doesn’t answer their phone and it keeps cycling back to customer service with the main number. They say they will get a supervisor informed then transfer me again and the cycle continues. It is ridiculous that they choose not to answer their phone.
-
January 2023 by John Cochran
Sat here for over 15 minutes watching The slowest oil change I've ever seen definitely no customer service here... . Still no one has approached me
-
December 2022 by John Bruce S.
Walmart auto center advertises its hours to be 7 AM to 7 PM on Saturday I visited today, Saturday, December 3, 2020 at 5:58 PM. No one in line, no cars in the bays, and asked for an oil change. I was informed that they were "all booked up "and I should come back again tomorrow. somehow this did not seem believable. I don't like being lied to.
-
November 2022 by Corey Stillwell
I use Walmart Auto Care whenever I need an oil change in any of my vehicles. I have never had an issue with this location. They are quick and thorough. Plus, you can't beat their prices. I recommend this place to anyone who needs an oil change!
-
October 2022 by Autumn Stone
Our tires needed to be replaced on two different vehicles yesterday. The customer service we received from Steven the tech and the female auto manager (I didn't catch her name) was over and beyond. I also noticed how a lot of the techs really worked together. Everyone was concerned with an oil filter put on wrong from a different company two weeks prior. They took care of it for us. We will definitely be back for future services. Excellent customer service!!
