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March 2023 by Jacqui G.
I went in to file my taxes with assistance because my husband thought i did them incorrectly at home (1st time doing them myself). Everyone was friendly and kind. We worked hard to get my taxes prepared, but when we were finished, I was shocked that the $85 to work with a pro in office or online was not the case. It was $345! I was given an invoice and a print out to review before submitting. BUT, after reviewing the tax prep before submitting with my brother, we discovered 2 errors. I went back the next day to discuss the errors and get it fixed. I looked up the H&R Block guarantee which clearly states 1. Up front pricing and 2. if you find errors you will not be charged for filing your taxes/refunded for your tax prep fees. 1. The $85 online was not the case and was not given the price until after the process was complete. I wouldn't have waisted anyone's time if I knew that was the price. 2. I asked if I could just not pay the fee since I found mistakes and was told no, that they wouldn't waive the fee. Clearly they don't believe in following through with the guarantee that is clearly posted on their website. I will not be trusting them with any more preparations and advise you to look elsewhere.
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March 2023 by Victoria Berg
Walked in and Amy Gordon who was helping other customers was very kind and let us know that our tax prepped will be in and she's running late. No issue at all. Very helpful altogether and a good place to come to.
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February 2023 by MzThunder621
Very professional, friendly, greeted with a smile from everyone and on time!! Been going here for 3yrs and never had a bag experience always a pleasant one!
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January 2023 by Samantha Sobie
Amy is the best! The office staff was also amazing. They really do treat you like family!
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May 2022 by Kathleen Heidt
I would not ever recommend using this office or their services. I had my appointment moved or cancelled multiple times, and each time it was never checked with me on whether the new appointment would accommodate my busy work schedule. When I finally went in and dropped my tax documents off I was told I would receive an email where I could approve my taxes online. I never received that email. I called back to the office multiple times, and when I finally got ahold of someone it turned out they had typed in the email wrong! Despite me having written down the correct email and being very clear that was the email address I needed anything sent to! They let me know they would fix the email and send it. That was 24 hours ago and I STILL don’t have said email. I finally drove down to the physical office today after work so I could speak with someone in person, and they are closed up, although their posted hours say they should be open another 2 hours. I have called and left messages, and have to hope someone will call me back. Now I cannot even file my own taxes if I wanted to because they have all of my own paperwork. I am MIND BOGGLED as to why I would PAY people for this to be such a hassle! At this point it would have been better and easier for me to do it myself!
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May 2022 by Phil Solis
I was charged by Angela Bencomo $265. for work less than one hour preparing a very simple tax return. Sadly I call this highway robbery. I will never come back here again, ever!
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April 2022 by Kiana Pierce
They are the WORST!!!!!!!I made an appointment to drop off my tax documents and made another appointment to sign off on my finished taxes. When I did show up at my next appointment with RUTH she was all flustered and told me that she just got them in her hand so we need to make another appointment. We refused and told her we have been waiting TWO WEEKS!!! She did them the same day for us but now it’s been a month and still no word on our refund. I tried calling per instructions of the IRS due to them not having any information. When I was connected to the front desk Ruth answered and was extremely rude. She told me she was not able to help me so she decided to just HANG UP ON ME and never answered the phone again. STAY FAR AWAY from this place. Now I’m praying to even get my refund from this place.
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April 2022 by Neil Therrell
Angelia was extremely helpful and efficient!
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April 2021 by Loveth Logic
I scheduled an appointment by calling their number and when I arrived for my appointment they had no record of my appointment. They insisted I called a different HR block (so it was my fault) even though I have their number in my phone. I called it as I was leaving to make sure the "location I scheduled with" knew I would either be late or not be there and they answered and said I was just there but still argued that I called another HR block still arguing that I was wrong and that they made no error. I told them this is the number I called so this is definitely the location I scheduled with and they said, "No that didn't happen." I laughed at the absurdity. So I scheduled my day, went to bed at a certain time and woke up at a certain time for no reason. I totally get that people make mistakes but for them to insist I didn't call their number when I have it right here in my phone is ridiculous. Plus both people were in there without masks on, yet insisted that I wear one even though I am exempt and told them so. If you're so concerned about the mask why didn't you have it on? One of them was standing there talking to me without it on and the other only pulled it up once I walked into the building.
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April 2021 by Wendy Warner
Marian Burt was my tax preparer and she did a fantastic job. Her 20 years of experience definitely showed as well as being very friendly and personable.
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April 2021 by Laverne Simpson
because before i left it should have been determined weather i could e file or not and i drove over 50 minutes to get to my tax preparer now i have to wait til she mail them to me to sign next year ill find a closer more efficient place
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April 2021 by William Fritz
An overall great experience, Pat was quite knowledgeable, personal, and efficient.
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April 2021 by DivineExistence ..
I scheduled an appointment by calling their number and when I arrived for my appointment they had no record of my appointment. They insisted I called a different HR block (so it was my fault) even though I have their number in my phone. I called it as I was leaving to make sure the location I scheduled with knew I would either be late or not be there and they answered and said I was just there but still argued that I called another HR block still arguing that I was wrong and that they made no error. So I scheduled my day, went to bed at a certain time and woke up at a certain time for no reason. I totally get that people make mistakes but for them to insist I didn't call their number when I have it right here in my phone is ridiculous. Plus both people were in there without masks on, yet insisted that I wear one even though I am exempt and told them so.
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March 2021 by DiAnn west
Love Ruth Bott
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March 2021 by Nicole Samawi
We use Ruth every year and are always more than satisfied! Would highly recommend
