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August 2023 by Harley Turney
I don't normally give reviews but these gentleman are top notch. I brought my diesel in for an oil change and tire rotation.Every contact I had was courteous and knowledgeable. I appreciate that they take pride in doing a good job. Definitely will be back. Try em, you won't be dissapointed.Services: Tire rotations
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August 2023 by Joelle Chris
This is a honest mechanic shop. I can say I will never use another mechanic shop after the experience I have had with getting work completed correctly the first time. Technicians and management are friendly and willing to take the time to explain cars issues thoroughly.
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August 2023 by Qiana Finney
These are some of the most nicest people I've ever met as a whole. Great work explained everything with pictures and took care of me the same day. Prices are reasonable as well. Great job guys we appreciate all of you all.
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August 2023 by Michele Follis
I came in for what I thought was a brake light switch, but instead were bad bulbs. They replaced everything free of charge and out the door, I love this place, everyone is so friendly, professional and takes care of you. Never had a bad experience!
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August 2023 by payton simpson
They were so nice and definitely the best service I've ever had! The man that helped me, Mark, was great and very helpful with my situation! Definitely recommend :)
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August 2023 by Colleen Fitzpatrick
If I could give a 10/10, I would! Jeremy was phenomenal. I had an issue at the Brakes Plus in Mesa (Baseline location) at 11 AM this morning. Called down to the Hunt Hwy location after leaving without having any services completed, and they scheduled me for 4:30. I showed up at 4 by chance, and they took my vehicle back within 10 minutes of arriving for my alignment. They took less than an hour to get the job completed, sat down with me and explained what they did in addition to providing recommendations instead of pushy salesman tactics. What’s even better, they informed me they have a 30 day warranty on alignment. My mechanic referred me to these guys, and as a multiple vehicle owner, I’ll be returning my other vehicles to this location for these services. I recommend them HIGHLY.
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August 2023 by rstew
My wife was out in the country and the car was rattling really bad. Turned out to be a heat shield. I was unable to check it in the 109° heat so I took it to brakes Plus. They were able to service it within minutes. Manager there was absolutely great. Good customer service and appreciate them being there
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July 2023 by Eric Cox
It was my first ever experience with Brakes Plus, and I'm SUPER impressed! The staff are very professional and Jeremy the manager is "Top Notch". I had a coolant flush performed, and they even provided me with a military discount. I would 100% recommend Brakes Plus for your automotive maintenance needs! Thank you, Jeremy and staff!
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June 2023 by Adri Del
The customer service was on point not going to lie . Loved how convenient it was to set an appointment online and drop my car off. However came to get a brake inspection done and was told that the front brakes needed to be replaced and I need an alignment but they only do things as packages so it would be $400 For everything. They will not allow you to pay for for one specific service they only do it as a whole package even if you don’t need all the extra things so with that being said, if you only need one thing done, don’t come here. And I even asked if I did my own brakes would they do just one specific thing and charge per service or job and they told me no it only could be done as a Package which again is $400.
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May 2023 by Rosemary Hurd
The staff here is friendly and honest! They took care of my scheduled maintenance, and took extra time to take care of unscheduled needs. They alerted me to budget for a "big ticket" item coming up. They alerted me to a leak in my battery. They did not pressure me to get it there, but told me to take it back to where I purchased it for a prorated new one. I was super impressed that Jeremy took the time to show me a solution to put on my headlights that would help to keep them clear! This was an incredible act of service at no charge. He even told me where to purchase it. You should take your care here for care. :)Service: Auto maintenance
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May 2023 by And Rea
Loose control arm and ball joint bolts after repair.I have used brakes plus for a few years now. They are close by. There was always an excessive wait even with a simple oil change. Recently, I had a light come on and they recommended I replace the fuel tank. They also recommended I replace the control arms and ball joints. I went ahead with both repairs. After leaving the shop I noticed my car was making a clanking sound when going over any street imperfections. Since having these costly repairs done the light that originally led to having the fuel tank replaced came back on and went away multiple times. More concerning than the light and the clanking sound, my car started sliding to the left then the right. I took my car bake to breaks plus. They just “inspected” it. They took me out to the garage and told me the arms weren’t loose, they didn’t know what was causing the issue. They recommended I have the struts and shocks replaced but could not guarantee that would resolve the issue. I took my car to another shop for a second opinion. Within minutes of the other shop taking my car they discovered the ball joint, control arms and sub frame had bolts that were finger tight. After they tighten the bolts the sliding and clanking stopped. There negligence could have led to an accident, injuries, or even death. I trusted this company to keep my car running safely. I was shocked and angry but relieved the other company was able to fix the issue. I went back to breaks plus today and spoke with the manager Jeremy. He did not believe me and even bad mouthed the other company. I asked him what he thought caused it if not the loose bolts, he said it may have been the tires I had replaced. Yet when I was there for the inspection about the sliding the tech insured me tires were not causing the issue. My car was driven immediacy after the bolts were tightened and no other work was done and the sliding and clanking was resolved. I asked that they reimburse me for the alignment that was needed after their negligence, they did issue a partial refund. I know people make mistakes but they were given the opportunity to fix the issue yet they did not instead they didn’t even inspect the vehicle and just recommended a different costly repair. On top of that when another company fixes their mistake and gets their former customer back on the road safely they have the nerve to bad mouth them and say they don’t believe me or the other company. Shame on you brakes plus.
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April 2023 by Sophia Whelen
Jeremy was Awesome! So informative on what he knew I needed to get done. So hard to find good people and a good shop. Jeremy Made sure he got my car in and out. So happy with the service I received at this location. I Will definitely recommend him and his team here at this location.Service: Auto A/C replacement
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April 2023 by Ramon Cota
Had a lift kit installed and front end alignment. Jeremy got my truck in at 8am as promised. Professional service as usual....I always say Jeremy is a truck's best friend. The reason I keep and will continue to return is due to him....I continue to tell all my friends go see Jeremy.Services: Tire rotations
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February 2023 by Trenton Palmer
I highly recommend Breaks Plus off Hunt Highway in SanTan AZ for all your vehicle servicing needs.The staff is always friendly, professional, and knowledgeable.I've been a customer for several years now, and I can confidently say that they always go above and beyond to ensure that my car is in top condition. I've never had any issues with their work. They're always willing to take the time to explain any issues and answer any questions. I highly recommend them to anyone looking for a trustworthy and reliable mechanic.Services: Tires
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February 2023 by Andrea Enos (Oh Holy Nails)
What a wonderful experience!! From calling to schedule the appointment the customer service was great! I spoke with Mark on the phone & asked about time frames because I have a loved one at home I couldn't leave alone too long. He actually said they could help me with a ride home. And, they helped me with a ride back to pick up my car. They did an oil change & checked my car's brakes. They also suggested other repairs & explained what those parts do on my car. I will definitely be coming back for those and bringing my other car, too!! Super nice people that I feel I can trust!!