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March 2023 by Gary Ulbricht
Jacob was awesome and has helped us every step of the way. He is always available to help an is fun to work with. We are happy t-mobile customers because of him.
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March 2023 by Lucinda Ulbricht
We are very impressed with Jacob Cruz and the excellent customer service. He is very friendly and knowledgeable. He explained everything clearly. It was a pleasure to work with him. Ean was also very friendly and helpful. Thanks for making it a fun unexperience.
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March 2023 by Coriann Baker
Jacob has wonderful customer service! He helped us get the best deals, was helpful with my indecisiveness and dealt with my silly two year old running around. Highly recommend this location and his help!
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February 2023 by Elizabeth H.
Jacobe Cruz unfortunately had terrible customer service. He was visibly impaired or high on the Sunday shift. I will be switching providers all together leaving T-Mobile. As a paying customer of Sprint now T-Mobile I should not be scolded or talked to in his demeaning manner. Told Mr. Cruz I will give you a bad review if you talk to me like that again, to which he said that's fine.
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January 2023 by Irmela Fischer
We are two elderly customers and not Tech Savvy. Adam took his time and explained everything perfectly. He is a great asset to your team. We truly appreciated him.
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January 2023 by Tim Dial
Came in to Tmobile. Jacob Cruz helped us right away. Very polite and helpful. Zero pressure to buy products. But explained all available options. Will definitely use him in the future.
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January 2023 by Betsy Santamaria
Jacob helped us and we've never been so pleased with a mobile experience! He was patient, caring and answered all our questions (so many!)
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January 2023 by Dale Mickley
Jacob was very helpful. Time from start to finish was 2-3 hours, and with no place to sit, was not good
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January 2023 by Shemika Battle
The associate at this store is wonderful I prefer this one over the other one in the same shopping center thank you Jacob and Johana you all are the best
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January 2023 by Molly Giles
Jacob was super helpful and very knowledgeable! Will definitely be back to that store again!
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December 2022 by Marissa Taylor
The customer service was on point!!! Jacob was seriously the best!! He helped us upgrade & explained what plan was best for our family of 4 with clear communication & made is super easy!! He knew the ins & outs of both sprint & T-Mobile giving us the best result! Thanks Jacob!!! Highly recommend this location if your confused or have any questions about your current phone plan!
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November 2022 by Cindy E
We received GREAT customer service from Jacob C. and he was very helpful. As soon as we walked in the store everyone said welcome to TMobile and put our family on a good phone plan.
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September 2022 by Rock T.
Absolute terrible customer service. T-mobile is the worst with billing and account services. Terrible cell coverage in Queen Creek. Closed our account and switched to AT&T. Received our Final Bill with a $0 balance. 3 months later received a bill for 1 month service, that they sent to collections. Called T-Mobile to try and understand what happened/work it out. They referred me to the collection agency and would not explain why I owed 1 month balance. Terrible customer service- so here's a terrible review.
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August 2022 by Steven Garone
Phone ahead, asked for a particular phone. Came in to get that phone. I was put on a list to wait. There were 3 employees in the store. One employee was helping another customer. One employee disappeared. One employee sat around and fiddled with their iPad.No one came to apologize for the wait or even to see how I was doing. Waited for 30 minutes, nothing. So, I left.I guess the takeaway here is that they don't NEED my money and want to waste my time.Normally, I'd just let it go, but this is the same TMobile location that tried to pull a few fast ones on me the last time I got a phone but my knowledge of TMobile policy blocked their attempts to gouge me.Do not recommend. Go to the OTHER T-Mobile store instead.
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August 2022 by Kimberly Elliott
The staff here is so friendly and helpful. David, the manager, was particularly patient at answering our many questions and adept at transferring our data all while juggling our other purchases and talking with us at the same time.
