Kohl's is a retail soft-lines store that offers a wide range of products, including fashion, footwear, beauty items from Sephora, and home decor, all designed to fit various personalities and budgets. The store emphasizes customer convenience with features like hassle-free returns, free store pickup, and the option to shop in-store, online, or via the Kohl's App. Customers appreciate the sales and Kohl's Cash, which help them save money. Many reviews highlight outstanding customer service, with associates like Melissa and Mackenzie receiving praise for their helpfulness and dedication. Customers have experienced efficient self-checkout options, allowing for quicker shopping trips. However, there are some concerns, such as issues with the Amazon return process, indicating room for improvement. Overall, Kohl's strives to create a welcoming environment where both associates and customers can be themselves while actively contributing to their communities through Kohl's Cares initiatives.
