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“Zac and James fabulous customer service and professional. I was so close to close my account and move it to a different cellular carrier. They fixed problems that wasn't in their job description. I am forever grateful; and will be recommending family and friends to them?”
“Absolutely excellent service! My husband & I are retired, & not tech savvy by todays standards. We needed to turn in our old phones, 6s & SE1. The staff were efficient, knowledgeable & willing yo show us how to be more tech. We're very pleased.”
“Kevin and his team quickly diagnosed the problem, fixed the connection issue I was having in my house, and followed up to make sure my internet was working correctly. They were very professional and I would highly recommend them to anyone having trouble with their internet.”
“Very helpful setting up one of my work phones. The associate was able to direct me in the right direction with what plan to get and how to make it the most cost effective option for my needs. Just be sure to ask all the questions you have in case they for get to mention something to you.”
“Great attentive and knowledgeable people in this store. Manager Dan is awesome! T-mobile is best service and the only one you can travel internationally with free data connectivity”
“I stopped by the store today to get some information and the young lady there was amazing. I forget her name but she was the only person there this morning. She's very knowledgeable and was able to help me tremendously. Thank you so much and keep doing what your doing!”
“Staff was very friendly! Asked a lot of questions and was able to switch my whole account over from AT&T!! Definitely a great experience I highly recommend Betzy”
“Thank you to Kaleb for helping me out. I had gotten a new iPhone for Christmas and was having issues with it. I was able to go in and be assisted by Kaleb. Super friendly and professional! Definitely be back if I need assistance.”
“Sergio was able to teach me how to close out my accounts in less then 5 minutes, something the store on Germann and Gilbert failed to try, and the customer service tech on the phone was unable to accomplish. Give this man a raise or his own store, (or both) then watch your numbers grow!”
“Not going to lie. I walked into Cox super annoyed. I had been attempting to start internet at my new residence (I’m already a Cox member at my current residence but needed to run it at both houses for a period of time). I had a host of challenges getting it set up which turned out to be miscommunications between Cox and my needs. Walking into the store, I wasn’t expecting much.Not only did Jonathan listen to me vent, he also helped me to sort my internet out so it was what I actually needed. My router situation was causing a host of issues and Jonathan not only gave me advice how to fix it, he walked me through short term solutions. I was even willing to listen to his pitch on Cox Mobile (which I’m probably going to go with since it’s basically Verizon). I walked out forgetting why I was annoyed in the first place and now even thinking about expanding my service with them! Great work Jonathan!”
“Logan was very helpful. This location is a well oiled machine, I seriously expected to have to wait hours to be helped however I was called in less than 15 mins. Logan was the associate who helped us. He fixed my daughter’s phone and had us out of the store in less than 5 minutes. Thank you Logan, I hope everyone had a wonderful holiday, and has a Happy New Year! Thank you so much for your hard work.”
“STAFF IS AMAZING, SERVICE IS AMAZING, I LOVE THIS STORE. People complaining about bad service are just unhappy that not EVERYTHING can be handled at a store level. Some things HAVE to be done OVER THE PHONE. Surprisingly the “sales representative” doesn’t work on the towers, or manufacture the phones, or generate your bill. There’s different departments for different issues. Most folk are just braindead npc’s that can’t comprehend the fact that sometimes they have to help themselves and not cry at the first minor inconvenience in their boring lives.”
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“The customer service I received from the entire team was outstanding! 10/10 would highly recommend! The manager Edwin was very nice! Was also helped by both Jordon and Angel who both took their time to help me with my needs! They were very patient and professional!”