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October 2024 by Cassandra Freligh
Unfortunately I hit a metal chair on the 202 and it completely perforated the underneath of my car. I took a leave at work for PTSD treatment and of course that happened as I’m going through an extremely difficult time. However, Steve at Gerber Collision made the process so extremely seamless for me. I know having USAA insurance helps as they are always great my rep this time was not the best- but Steve and the team made the not so ideal situation; better. So thank you to the team there, you guys have been absolutely amazing. You never know what someone is going through. So making this type of thing seamless for someone, is a big deal. He called me frequently to update me. He helped me get my car towed to them. And I got my car back and it looks good as new. Thank you so much everyone! AFTER PHOTO IS FIRST*
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October 2024 by Marcus Larson
Had a hit and run incident with my vehicle where somebody backed into it while it was parked and they took off. I took it to a few shops and Gerber was the easiest & quickest to work with. Also gave an affordable price. They regularly called with updates and had the car fixed in 1.5 weeks. Another place said it was going to take 2 months. Definitely would recommend coming here. Steven and the team were super helpful and explained well what needed to be done
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June 2024 by ignacio jimenez
Very disappointed on the work they did to my vehicle. They had it a month and never bothered them about hurrryjng up. Yet bolts were missing on my fender to firewall as well as loose hardware scattered next to windshield wipers. My hood was loose and my grill was installed too low where it didn’t align with my lights. Oil cooler lines were loose where if I hadn’t pressed them in the radiator they would have leaked. A bracket fell off in my drive way where it attached a harness to the frame. Took it back and still had problems with the suspension where I’d hear a clunking sound. I requested another Gerber on Sossoman and after them having my vehicle for a week I called them to find out parts were on order. That was roughly two months ago. Now we are waiting for a call and still hearing something loose under the front end. Don’t bother with these large chains take it to locally owned. They seemed to try harder
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April 2024 by Nathaniel Ehlers
Very happy with my experience here. I came in needing a deep scrape repaired and repainted, as well as a miscolored rear bumper repainted to match the rest of the car. I worked with Ryan, and he was fantastic. Everyone on the team was friendly. These guys did an amazing job and exceeded my expectations with the work that was done. My car was also finished 2 days early.
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April 2024 by Garrett McClintock
Had an issue with my windshield and mirror, went in asking for a quote. They didn’t have what they needed on hand, but told me exactly what to do and sent me across the street to Napa to get a $8 product that would address the issue. Will come back next time I have a body or glass issue.
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March 2024 by Dane Ness
Steve at Gerber Collision sets the gold standard for communication and customer service. From the moment my car got there, he made me feel heard and valued. His prompt responses to my inquiries and updates on my vehicle's progress were exceptional. I highly recommend Gerber Collision, thanks to Steve's dedication to exceeding customer expectations.
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March 2024 by Veronica Phillips
Very professionals and job done on schedule.
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February 2024 by Cary Smith
Gerber collision has been amazing, our insurance company not so much.
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February 2024 by Saleh Meharam
Professional and friendly staff
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February 2024 by Colleen
Great experience!! They replaced my drivers side mirror that was broken in a car wash. Whitney was our advisor and he was prompt with communication before we came in. He quoted us a fair price and kept me in the loop as I waited for the repair to be done. Thank you!Service was quick and super friendly!! The gal at the front desk was really nice and professional.Really impressed with the work and the service. Highly recommend!!
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January 2024 by Misty C
Great customer service
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November 2023 by Jess Rust
Exceeded my expectations by far. Thank you, Steve!!!!!
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September 2023 by Adrian Whitaker
Quality repairs completed in a timely manner. Great paint matching. Customer service was above and beyond. Brenda helped with securing my rental reservation. Whitney went out of his way to complete my estimate and kept me informed. Steve was able to secure all OEM parts. Everybody I worked with was professional and kind. Great job over here guys. My Canyon and I appreciate your work!
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September 2023 by Rosalie Maria Erland
Needed to get the front bumper replaced on our Highlander as it was damaged in a parking lot; no witnesses, and no note from driver who hit my vehicle, so I went through my insurance company.I was referred to this center by my insurance company. The staff was friendly, and professional. I came in on a Tuesday for the initial inspection. After the inspection, I was told that they would need to order the part and it would arrive approximately by either Thursday or Friday. It was also explained, at that time, exactly what would be done, an estimated time of completion, and I was given a written quote.I went ahead and scheduled the appointment for a week later (this also would allow any extra time if there were any shipping issues). I arrived the following Tuesday and dropped off the Highlander. Again, I was given an estimated time of 2-3 days to complete the repair. I was kept informed of the repair progress by text. I was pleasantly surprised when I got a call the next afternoon informing me that the repairs were completed as well as the sensors were readjusted.Outstanding customer service and professional work. They guarantee their work for the life of you owning your vehicle.Placing photos of the before and after images of the damage and repair.
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July 2023 by Diane Kennelly
A very professional staff who follow-up and keep me updated with what's going on. Very helpful in answering questions and making me feel comfortable when discussing a subject that I know very little about.
