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March 2024 by Kathleen Newton
Disabled drive-up teller service. Recently reduced their hours to 10-4 M-F, no weekends. The ATMs have repeatedly not been able to give cash.
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March 2024 by LK Atlas
Quick and fast service. Very covienient trip today
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September 2023 by Gordon Isaac
I had a my identity stolen and had spent 4 hours dealing with the terrible BofA phone system and 14 people who said they would help and did nothing.I called this branch and spoke to Ruben who invited me in, got me to the right department and someone who said they could handle. This had nothing to do with this branch but Ruben helped to solve the issue and was very professional and helpful.You’re in good hands with Ruben if you do business at this location.
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September 2023 by Lilian
Worst customer service ever! I could not get help from this branch. The manager was unhelpful, and actually ignorant to my problem. I had to go to another branch to get help. Suprisingly, the other branch helped me to resolve the problem, and courteously so.
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August 2023 by Gordon B I.
I had a my identity stolen and had spent 4 hours dealing with the terrible BofA phone system and 14 people who said they would help and did nothing.I called this branch and spoke to Ruben who invited me in, got me to the right department and someone who said they could handle. This had nothing to do with this branch but Ruben helped to solve the issue and was very professional and helpful.You're in good hands with Ruben if you do business at this location.
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May 2023 by Jon G
Absolutely the worst service you could ever receive. Staff could care less about their jobs or you as a customer. Manager lacks any management skills and the building culture is less upbeat than a morgue.
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January 2023 by Steven C.
I went in with my mother this morning and was blown away how helpful kristan was to help us this morning both at the teller window and to help us get scheduled with lizette who was also fantastic. Thank you so much Kristan was a great way to start our morning she is a huge asset to that team so friendly!-Steven
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January 2023 by Nicholas Andrus
Best banking experience I’ve had yet. Anwar was amazing.
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July 2022 by Brenda Franco
Every single time I come to this bank there is ALWAYS a 15-20 minute wait if you are lucky! ALWAYS several people in line and not enough tellers. Others working here with nothing to do don't help or care. NO SENSE OF URGENCY WHAT SO EVER!
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May 2022 by Kip Wolfe
This branch totally lacks any sort of customer service. We have been with BofA for over 30 years and recently made an online appointment for a required Medallion Stamp for a investment document. We received a voicemail that the person who does the Medallion Stamp would not be available for the scheduled appointment time. My wife called the branch back to reschedule and got the usual run around from the "so called" Relationship Manager! This is the third time we tried to use this BofA branch for notary services and each time had to endure the "hard sale" pitch to sign up for the BofA cash back credit card or use the BofA financial planning services. Regardless, I will not return to this branch for anything and will look elsewhere for my banking needs!
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May 2022 by Bailey O.
Jamie helped us he was amazing very knowledgeable and friendly. We did not have to wait long at all since we came at a good time.
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December 2021 by Joseph
Service is horrible and Cheryl is rude and doesn’t have a single idea of what she’s doing, no wonder this location has a 1 star, bravo to the garbage management team
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October 2021 by Robin Alef
I have been trying to reach someone at my local branch for the past two days, and have been unable to do so. I came to BofA because legal advice had me leave Chase as I separated assets from a partner. I now realize having the same bank as ex-partner, or ANY other bank, is far less worrisome than staying with a bank that cannot be reached when needed.
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July 2021 by Shellee Carlos
Atm just ate my card. Do not use the atm on the left.
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June 2021 by Sharon Rogers
Our "Premiere" company had an appointment to have new signature cards added to the account. Ally was helpful in working with us, but was put on hold for an hour, on an internal bank line, and we had to leave without confirmation that the process was completed. When I called several times today to confirm, the autobot reply came on and no one picked up the phone. What happened to follow through and customer service?
