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August 2023 by Laurel Fitzhugh
OMG cannot believe how horrible the pharmacy is. Zero assistance. Had to *beg* her to look and see if I had a prescription in her system.
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August 2023 by Bucky P.
The manager told me to F myself(no kidding!) when it took two hours to fill my order. Then he in front of staff and customers stated that I was probably just needing my fix of Hydrocodone. After 3 surgeries it was true. But also against the law for him to state that. His was Black with braided hair. He gave me his card and said go ahead and complain to corporate they aren't firing anyone these days. Laughed and walked off. I lost his card but he had an African name but obviously had been in the country most of his life. I have Switched to CVS. Walgreens can F themselves. This location is on Gail Gardner and Whippett ln Prescott Arizona. This is what we get when we basically let them and CVS monopolize the market.
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July 2023 by Daniel Jones
Very rude and condescending staff. They seem annoyed every time I try to refill a prescription. They must hate their lives.
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June 2023 by Katia Gonzalez
I also had a rude tech at this pharmacy, eyes rolling because I asked a question and was sarcastic with my husband.
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May 2023 by Audrey Zimmerman
I’m so tired of the bad attitude the young staff give me ever time I pick up a prescription. My prescriptions are never ready on time and I get every excuse in the book as to why they cannot provide the life sustaining medications I pay for in a timely manner. Moreover, their excuses are often based on how busy they are. The Prescott population is not declining. Get better staff or fix your system so that you can handle the numbers of people in the community you serve.
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April 2023 by Jeremy Maisenbach
absolute worst customer service. Don't you dare answer a question or you'll get an eye roll or a sarcastic comment. I can't imagine being at a job for more than half an hour and already starting to have a bad day. But I'm glad I was there because it really made my day really brighten up. Thank you Walgreens for hiring such professional individuals. I can't wait until my next visit so I can have somebody roll their eyes at me while they're taking my money.
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February 2023 by Dan S.
Worst Pharmacy EVER! After 4 trips and 2 calls from the doctor, we were told prescriptions ready in an hour....and they now want us to come back AGAIN in an hour! The Down syndrome looking Pharmacist flipped my wife and I off through the window when we were complaining that this was our 4th trip! Incompetent employees at this location. Remember when it was simple to get your prescriptions filled! No more Walgreens for our family!
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January 2023 by Pam V.
Girl in pharmacy was extremely rude. She was abrupt and very condescending. If you can go anywhere else I would. There was no reason for me being treated like that all I was trying to do was get a prescription filled. I have to mention I was extremely patient and didn't complain at all about it taking over an hour
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December 2022 by Johnny A.
THIS IS A ZERO STAR REVIEW:Two of the rudest human beings that I've ever come across in the 21 countries that I've stepped foot in and lived in over the years work in the store. I actually tried to reach the CEO Roz Brewer but she never got back to me.Twice in under 3 weeks I've walked into this building and have been treated like a piece of garbage. Even today a very calm Martha who was trying to help me ignored this nasty woman who I believe is called Catherine (or Christine) who was treating me with complete and utter disrespect.Why companies employ individuals like this I will never know. Complaints were filed to corporate and also to the district manager to which nothing has changed unfortunately.
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October 2022 by Becky C
Worst experience at a Walgreens ever! Mary was rude, rude, rude. I should have just left my items at the register and gone about my way.We are visiting from out of town and went here the day before with absolutely no problems. The young man trying to help Mary was very kind as well so I don’t think this poor level of customer service is specific to this location.
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September 2022 by Cathleen
Worst pharmacy drive thru Waiting in long line of cars for 40 minutes to pick up prescription. Literally took them 15 minutes to get one car through. What are you doing? Please make people come in or come back after they drop off prescriptions. It’s ridiculous you have other cars waiting while you figure out 1 or 2 customers. This NOT the first time this has happened.
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September 2022 by Gretchen Hopkins
This pharmacy is amazing. So busy and always so friendly. Very helpful as a traveler to be able to have my prescriptions move from Walgreen to Walgreen but this one is exceptionally friendly and competent.
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September 2022 by carmen castaneda
Dropped off a prescription for my teenage son, a girl by the name of Susan said I would get a text when done, never got a text. Figured, maybe they had to order it. 3 days later, still did not hear back. I went in, talked to Megan. She could not find it anywhere. I told her Susan said she scanned it. If she could talk toSusan, she said she did and Susan did not recall taking a script from me, and she would maybe remember if she saw me, I explained that Susan just saw me and her answer was "what ever" Will not be going back there.
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September 2022 by Google user
As required, I made my vaccine appointment online. Unfortunately, I was refused one of the vaccines I made the appointment for, and the clerk told me the store doesn't communicate with the website. I was forced to waste two hours of my and my driver's day because these silly clerks decided they didn't want to do their jobs.
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July 2022 by Karla P.
The "most senior" new pharmacist at Walgreens is incredibly rude, seriously needs some more training on the medication she is providing, and in customer service.I went to pick up my Zoloft prescription that was sent to Walgreen days ago. The woman at the window, I believe Megan, told me that she didn't know what had happened but the prescription had not been filled. She turns to the pharmacist for direction. The pharmacist tells her I have to return tomorrow to get it filled because they close in 15 minutes. Okay, no big deal. I understand. So I simply ask if I could have 1 or 2 because I'm having withdrawals from the Zoloft. The nice lady Megan turns again to the pharmacist who ignorantly tells her to tell me that there's no such thing and you cannot have withdrawals from Zoloft. This absolutely infuriated me because that could not be further from the truth. It's so wrong and unethical to lie about this. And as a pharmacist, she should know better. Not only have I been warned about withdrawals from my Psychiatrist, but also withdrawals are clearly stated on nami.org, multiple other sources that include Harvard. Plus, Zoloft is a common prescription. truly I cannot believe this. If bridging my medication was something she could not do, that's fine. She could have said that. But lying is not ok. And hold on, it gets worse. She comes to the window, snatches (and I mean SNATCHES) the phone from Megan, to double down and tell me that there are no withdrawals. I again try to explain to her that yes there is, this is common knowledge, and she cannot tell me that I'm not having any, as I sit there feeling nauseous, dizzy, light headed, hot and sweaty. She again argues with me and says I'll have to come back tomorrow because they're closing in 15 and she doesn't have time, won't fill it or even give me 1 to hold over. I explain to her that I understand, however, they have had this prescription for a few days now and I'm just asking for literally 1 and I asked very very nicely. Anyway, she continues to be incredibly rude and said in the absolute most rude and condescending tone I have ever heard, that "if I want my medication that bad, I can go to the one in PV because they're open later".This seriously pissed me off. It's never okay to speak to someone that way. I asked for her supervisor and she said she was the most senior pharmacist and there was no one above her. I told her to not speak to me like that (even though she continues and is incredibly rude). At this point, due to the absolute rudeness, I tell her that I need at least one because they have had my prescription for days. She goes on to say it's because they didn't have my insurance - however, I never got a call or any type of notification, (They have my information), I've never used insurance to purchase Zoloft, and Not my job, not my problem. Calling has always been standard for Walgreens. In addition to this, she yells at me to "go inside, and "get out of her drive through" because she's trying to get out of there and go home" (I'm not joking or exaggerating). Truly, this woman is something else. Normally I'm incredibly patient and empathetic to workers, never the type of person to stay right before closing and have complete respect for this, but her tone, attitude, and straight lie was completely unacceptable and unethical. Not sure how this pharmacist has a job. on a side note, Google and Yelp say they close at 8 PM, it's 630.