-
January 2024 by Rita Crowley
Right hand to God, these people hate their jobs. If I had transportation I would never step in there again! I just went in there this morning, & it's a scene from the walking dead. I went to checkout, & seems they've hired yet another girl with the attitude of a wet rag. I bought 3 small items, & she gives me a bag the size of a large kitchen trashcan. There wasn't as much as a "hi". It's literally a 1 second word! I have come to the conclusion that they all hate their lives. So sad. The Walgreens name/brand is sinking to the bottom of the barrel.
-
August 2023 by Kim H.
This Walgreens sucks with trying to get a store associate to help me in the photo department . After I scanned all the photos I brought and wanted to proceed to the next step of selecting the size of pictures , I was told by this older store associate or manager that I scanned them wrong . He assumed I was getting assistance by one of the employees there , but I told him she was only showing me how to lay the pics for scanning . By this time , I was livid and felt my time was wasted . Left angered over the lack of customer service .
-
July 2023 by Virginia S.
I am sick and tired of that horrible woman Norma treating me like I'm a burden. Nobody should support a business that harbors such evil people. I only go there because of geography....I can't wait to never have to see this wretched old woman again. And I mean she's been doing this for YEARS
-
December 2022 by Niki S.
Well, I finally switched from this Walgreens to the Walgreens on Willow Creek. When I went to pick up my prescriptions at the Walgreens on Sheldon I find out they're closed on Saturday and I cannot pick up a much needed prescription. What kind of pharmacy is closed on Saturday, that's unacceptable. The Walgreens on Willow Creek nicely filled my prescription in a very timely manner. And I was really pleased. Then, when I got over to that Walgreens and saw the store, I was pleasantly surprised, the store is so much nicer, cleaner, and well-stocked than the one on Sheldon and the staff is nicer too. They need some new management there on Sheldon. I will keep my prescriptions at the Walgreens on Willow Creek.
-
October 2022 by Coast M.
Still in line waiting at pharmacy. 30 minutes! No one in line before me. Perhaps the worst run pharmacy have ever been to, ever! Incompetence at its finest...
-
September 2022 by Google user
Staff and Pharmacist were extremely helpful and sincere in their friendliness. I always feel welcome doing business there.
-
August 2022 by Marilyn B.
there are two Walgreens in Prescott so hopefully I got the correct one since there are no addresses.Heads up, when you return an item that has a discount you will not receive the correct refund amount. Walgreen's short changed me. I called the store and they always have some excuse. The employee I spoke with made a comment that he or she never returns anything. What does that comment have to do with the store keeping their customers money??
-
July 2022 by Rebecca D.
I had made an appointment online for a Covid booster here. After waiting in the line for 20 minutes, the pharmacist told me that I did not have an appointment at this location and sent me away. She was very rude, unhappy and unhelpful. After getting home I confirmed with my paperwork that I did have the correct location, date and time. I will be making another appointment but not at a Walgreens.
-
June 2022 by Buffy A.
Too many times I have been racially profiled and followed in this store. Sad part, I'm not the only person this has happened to. I have never stolen anything in my entire life.
-
April 2022 by David K
Staff and Pharmacist were extremely helpful and sincere in their friendliness. I always feel welcome doing business there.
-
April 2022 by Cristina M.
Worst pharmacy services, refused to work with patient and insurance for a short-term supply of essential medication.
-
October 2021 by Sukey W.
The pharmacy literally shut the door in my face. I was waiting at the counter when the clock turned to 5 pm snd pharmacist said "we're closed."
-
July 2021 by Lori W.
Stephanie, the employee at the front register, was very rude. No eye contact, no communication. When asked a question she was purposefully evasive. I have never experienced this kind of disrespect in a Walgreens. First time in this store, and my last. Management needs pay attention to what is happening in this store.
-
June 2021 by Diana R.
I went today and the cashier up at the front is an older woman. Very older woman and holy cow is she rude as hell! Get her out of that store already if she does not wanna work with customers!!!
-
June 2021 by Arlina R.
Avoid this location during the evening because the customer service is literally night and day. The last few years I have been here I went during the day and the customer service was awesome. Last night I came in about 8:30. I know 30 minutes before closing but I was only grabbing small amount of things for a quick overnight trip that I forgot to grab before leaving to Prescott. While I waited in line, I thought the customer was being frustrated with the cashier just for the sake of being rude. I was wrong...there was a reason. I came up and greeted the cashier. She responded with "We are closing" Yes I know you are closing and if I'm at the register, it means I'm checking out. When it was time to pay, I went to use my Walgreens wallet and it set this woman off. "NO YOU ALREADY TYPED IN YOUR NUMBER WHY DO I NEED TO SCAN THIS!!!" That was the tone and volume she used towards me. I actually stepped back a little in shock. "Ma'am, this is Walgreens pay. You can pay through this." I even pointed to the sign that suggested using Walgreens pay. "Pay with your card...we are closing" the cashier sighed. Whatever I had my wallet in my hand and I took out a card without a chip and swiped it. "UM WRONG WAY". Again the cashier barked something at me. I rolled my eyes and swiped the correct way and her register froze. No deal, just move to another register right? Wrong. The cashier blamed me for this. "Because YOU had to use digital coupons, now your holding up this line while we are about to close" Other customers were glaring at her, not me. We waited for about 5 minutes for a lead to come up. During that time, the cashier was mad at me and telling me to try to swipe or cancel the transaction because "we are closing and I can't believe this" The cashier had to ask for help 5 times from another co worker whos attitude matched hers. When the cashier told her she needed to use that register, that coworker said to her "Yeah I know you need to wait for me to log off" I see whats going on here. All of them are miserable. The poor guy who the other miserable cashier was checking out even told her "I hope you have a wonderful day and please make it better" A 3 minute check out process took 15 minutes. I made sure to use a chip card not to set this woman off. The cashier apparently works in the beauty department. I wouldn't even want her assistance with finding makeup matches if she is this short with something as simple as being on the register. Closing shift, you all need to do better.
