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March 2024 by MC Mendoza
I don't know exactly which postal location processes our mail, but I think we just got 4 of our neighbors mail. Our zip code is 86301. This is not the first time! Seriously!?And our neighbor got some of our mail, which has important financial information. Luckily they brought our mail to us.
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March 2024 by Rachel Miller
Just what you want a post office to be! In, out, package sent. Staff were friendly and the line moved quickly even though it was right after work and a busy time. Thank you!
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February 2024 by KAD
Can’t call and talk to someone. Only get an automated run around
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January 2024 by ነቿየፕቿዪ卂几ㄖ几ㄚ爪ㄖㄩ丂
Very unhelpful when it comes to solving issues. Customer service is terrible and this company doesn’t even respond over the phone with real human beings.
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January 2024 by Michael Ramey
If you’re able to be helped by Penny, you’re in great hands! She went above and beyond today in helping me ship a package. Can’t recommend her enough in her speed and service
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January 2024 by Christopher Holum
Asian lady working there is incredibly rude and spoke to me like I was stupid when I was asking about the largest size box they are able to ship. This caused me to become frustrated and I was in no way yelling and after talking to me in a super rude fashion tries to act threatened when I returned the rude tone. This post office has horrible employees that don't know how to talk to people and I am now uncomfortable returning here. I will happily drive to Prescott Valley to avoid this post office
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December 2023 by Anne L
Sent out two identical packages heading towards the same address in Michigan. One package arrives on time while the other gets lost somewhere in South Carolina. Tracking is useless (Moving Through Network???). No live customer service. The package is just MIA. This is not the first time... There is no accountability for lost packages and filing a claim, even when insured, is a nightmare. USPS always blames the contractors claiming lack of control over the workers. What a mess!!! It's amazing how junk mail and bills arrive 100% of the time, but the important items and packages mysteriously disappear.
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December 2023 by Poki
Ripped my letter just to fix a paper lump! Could’ve just left a note and shouldn’t have taken it. Absolutely ridiculous.
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October 2023 by PokiLps
I’ve only been here for a year, this post office SUCKS! The people in there besides one old man are absolute jerks who don’t care about our packages. This one lady there keeps bickering about how I use duck tape on things and the other didn’t trust me for some reason, I do not need an id for a package if I have tracking it’s ridiculous. The delivery people are lazy and keep not delivering or doing it the next day after delivering multiple packages. Best post office I recommend is the one downtown. Very nice people. This one definitely stay away from.
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October 2023 by Zoe 101
Like many of the reviews here, I have been frustrated a few times by why my package was not delivered to my door. This happened again with a package recently and while I assumed it was USPS’s fault, I decided to ask them about their protocols for packages instead of giving a 1-star review (which I had considered).After speaking with a gentleman who works at this location, he informed me that packages are not deliverable to doorsteps by USPS. I think this information alone explains many of the complaints here.Additionally, if a package cannot fit into a mailbox or mail locker box (or if they are full), then they are required to notify and hold on to the package at their facility. He informed me they hold packages for 15 days before returning to sender.I found this information very helpful! I still am giving them 4-stars because USPS (as a whole) should reconsider how to handle packages or at least try better to inform people why packages are held in this manner.Overall, this office has great employees (if you go in-person or call) and I can tell they do their best to be helpful. Please consider this before writing a bad review or complaining to them :) I hope others with the same issue find this helpful as well!
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August 2023 by adam morris
Rikki was super helpful and so friendly, she made our experience of getting our passport so easy, thanks Rikki!
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August 2023 by Scot Benner
Due to heavy demand for passport application processing, we had to drive 90 minutes from Phoenix as this was the closest place we could get an appointment. With an appointment, we were in and out in 30 minutes (4 people). Lena was the attendant and she was very knowledgeable and efficient.
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July 2023 by Caree Gibson
We just moved here and been waiting since Saturday when they lied and said they attempted to deliver my package. I need this item for my job and when I saw the postal lady today..she ripped up my note and then noticed I was there watching her and sped off. And didn't deliver my package.
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July 2023 by Chrystal Vollmer
I love this USPS. Everyone is always so helpful, and they really do go above and beyond with service.
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June 2023 by Jakie M.
Why do they tell you to call and then not pick up the phones? I called twice, and it just rang and rang until the line disconnected. What a joke.
