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November 2023 by carina
The manager Rick checked the cargo van out to me. He seemed well trained on the process, and his customer service was top notch. All the employees were quite friendly. The van was very clean and the gas mileage was less than I expected. It only cost 55 dollars in gas from prescott to Gilbert and back. I was satisfied with how easy and timely Isaiah and Nathan returned the equipment. Overall Uhual made moving my items less stressful than I would have imagined. I also rented a storage unit from this location which added convenience of a one stop trip. Thanks Prescott Uhual, highly recommend for anyone needing to move their stuff for their move to Prescott.
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November 2023 by Ger D
I moved from MN to AZ, reserving a 10 x 10 x 9 unit at 2122 Hwy 69. I had a reservation and confirmation number with a move in date of 10/24/23. Two days prior to my arrival I called the same location to get an access code, etc. I was told my unit wasn't available . I requested a call back on 10/22/23 from a manager. As of today 10/25/23 I have not received a call back. I found another business to rent from(I had to return my rental truck) and learned this is a common issue with Uhaul storage rentals at the above mentioned location . Beware...go elsewhere!
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November 2023 by Bls Stinnett
The manager Rick doesn't seem to care that I don't have 5:00 a.m. to 10:00 p.m. access to the storage unit I rented last weekend, not returning emails even though he's aware I have a code that doesn't work. so I've been driving around with a load on my truck all week!
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November 2023 by Kelly Dwyer
The employees, especially Rick & Cruz were amazing… excellent customer service! And the equipment was perfect too!!
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November 2023 by Benjaman Pineau
I am not much of a reviewer normally, but I am very appreciative of the service received in the last 2 days. Cameron was very efficient getting my 15' truck reservation ready and offered to bring it by the storage area so we could pack up! Cruz was super helpful with checking out of my storage unit after we emptied it out and made sure I wasn't charged an extra month even though the automated online system tried to charge me. Finally, Penny called this morning to verify that the actual storage unit was verified clean and that my rental was completed with no extra charges. I was able to verify this online, but it was nice to hear from the on-site staff as well and not worry about any surprise billings. Army Vet and Travel RN, so I've moved at least a dozen times over the last 15 years, and this was right up there in terms of best Uhaul experiences. Thanks!
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October 2023 by Malachi Newell
Spent about an hour waiting for someone to help load a trailer after someone else because the guy walked away from it causing us to be late to drop off
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October 2023 by Kyle Wight
I dropped off a trailer this evening and was assisted by Isaiah. I've rented multiple u haul trailers in the past but working with him was the absolute easiest it's ever been for me. Excellent attitude and customer service skills!
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October 2023 by T
I read a lot of reviews on moving companies as I prepared for a full house move across the country. I had limited options and ended up with Uhaul. Our move involved car haulers, trailers, Uboxes and three months of storage. Every single engagement with Uhaul was flawless – well coordinated and always on time. Every one of the dozen or so employees I talked to was professional and helpful. I was stressed about every aspect of this move. Thankfully, Uhaul never once added any stress to my move. They did exactly what they said and should do. Thanks
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August 2023 by Levi-Jo Smith
Everyone was very helpfull, however the parking situation isn't the best, and you can only enter the parking lot if youre traveling west. so it made it challanging. but everyone was very helpful and friendly
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July 2023 by Eva Cornell
Everyone here has always been kind, helpful, and knowledgeable. They have a great team!
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July 2023 by Angela Park
Helpful each time even when they are understaffed. They do well with customers who have questions or concerns (some of who are unnecessarily aggressive). They have mostly all the boxes you need. They deliver quite often when they run out of stock. If you have questions about materials, just inquire. My experience has been all in person and is about ubox and moving materials. There are occasionally free boxes in the corner wall. If you call, expect a little bit of a wait as they are a busy location. Note, they have uboxes out in front for you to see. I do recommend asking for a copy of your quote or taking a picture of your quotes. Sometimes, the physical locations can't see everything on their end that the national offices can. Sure, you may have frustrations at times but this location does a great job.Entrance can be easily missed the first time and they have only a few parking spots to the left with the equipment rental. You can park further down along the ramp or on the back but be cautious as there are trailers/trucks/uboxes. When you leave, it's a right turn only.
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June 2023 by Greg W.
Ok I don't go here often only once in every five to ten years. But the staff here are always great and helpful. The place is well organized so easy to get what you need. They're prices for boxes and other packaging supplies are very competitive and good quality. The trailer mechanical and electrical adapters are excellent quality and again competitive prices. With a big plus they have experts to assist you. Ok maybe I'll be back in another ten years but I highly recommend this particular U-Haul.
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June 2023 by Roy Ross
The guy hung up on me. They also said that they weren’t here this morning but they were.. gave away, washer and dryer, but don’t understand why I’m getting the service.
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June 2023 by Jojo Tart
Today my husband and I rolled in reservation in hand, and Scott and company absolutely blew it out of the park. 10/10 recommended!
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June 2023 by mara FLS
really bad service i try to rent 2 big trucks and the employee say that only because i work for a moving company they only can rent me 1 that their policy is not to help moving companies that we are the competition
