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December 2023 by June Nicholas
The reason for the 3 is for the cleanliness of the room and hotel. From the elevator to the room there were crumbs everywhere, dings in the walls and mold/calcium around the bathtub and sink. There is no reason for a 3 star hotel to have problems with cleanliness. There was also some dark food spot on the piano (white fur) that looked disgusting. On another note the front desk staff, Andre, was very nice and beds look comfortable and clean.
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December 2023 by Jimbo Blackwalls
Usually it is a great stay although this last time the bed sheets and towels had stains. The restaurant upstairs by the bar needs to have better options for people who can't eat spicy or beef, I was fine but it was very tough for my guest to eat anything on that menu. Payouts rarely happen so don't count on winning at all.. Otherwise it was okay. The town has too many stop lights so it isn't a fun last 20mins to the resort due to traffic..Rooms: Usually it is a great stay although this last time the bed sheets and towels had stains. The restaurant upstairs by the bar needs to have better options for people who can't eat spicy or beef, I was fine but it was very tough for my guest to eat anything on that menu. Payouts rarely happen so don't count on winning at all.. Otherwise it was okay. The town has too many stop lights so it isn't a fun last 20mins to the resort due to traffic..Food & drinks: Usually it is a great stay although this last time the bed sheets and towels had stains. The restaurant upstairs by the bar needs to have better options for people who can't eat spicy or beef, I was fine but it was very tough for my guest to eat anything on that menu. Payouts rarely happen so don't count on winning at all.. Otherwise it was okay. The town has too many stop lights so it isn't a fun last 20mins to the resort due to traffic..
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December 2023 by Eddie Smith
I have always stayed here because the location and views are amazing. The last couple of times I felt let down. Power issues in the building, so can’t be checked in or issues with the room door locks. Food wasn’t as good last time either. The rooms are still quite nice overall. The front desk staff are attentive and will do anything they can to assist you. I feel that the recent prices aren’t worth it sadly. They went a tad up and I decided based on my last two visits to go elsewhere for my last couple of trips.
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November 2023 by Cody Small
I will start with the positive. Great views. On to the negative. Rooms and hotel are very dated. Problems with outlets not working and tv not working correctly. Bed was not comfortable. After our first night we decided to eat breakfast there being we had somewhere to be and thinking it would be fairly fast since there were only 4 tables with people at them and 2 of those already had their food. That was not the case at all because "the kitchen was backed up". It took about 20 minutes for us to be acknowledged and ordered our coffee which was going to be a little while because they were out then we ordered and waited 40 more minutes before we got up to leave. As we were walking out the waitress was walking in the other way with a tray and plates and asked if we were leaving and I said yes is that ours? She rudely said yeah so we turned around and walked back to the table, she was pretty much throwing the plates onto the table and I said we ordered 40 minutes ago and she replied my kitchen is backed up very rudely. No apology, just a lot of attitude so we stood back up and left. I will not be back.
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October 2023 by Brian Weekley
Dilapidated, dirty and tired.I have been coming to this hotels for annual seminars for the past thirty years. Over that time, the owners have let it go to hell. It is in a stunning location, the views are wonderful. The lobby area is great. Those are the positives.With that said, they have not properly updated the property. One elevator was not working so there were always delays in getting to the floors. The interior hallways are dark and don't seem especially clean. The entire place is dated and tired. The indoor pool was yellow. Old towels, The gym equipment is literally from the 1970's. TV was stuck on the cartoon channel. No room service. Rooms not nice. Room key system antiquated and required 3 trips back and forth as keys malfunctioned every day ( and I was not holding them near a magnet).Many guests had the same complaints. This place needs an investment of money to being it back to decent standards. I will not be staying there again for sure. So many better newer options.
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October 2023 by Lorie Lopez
Great experience!!! The employees were absolutely friendly and amazing! There was a young man with longish hair and Justin Beiber bangs and he was always always busy busy busy cleaning and attending and helping in every way he was able to! His work ethic surprised me to the core especially seeing how young he was. Definitely will be back!
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September 2023 by Joseph Kerski
We had a great time at our conference here… The food and the staff were excellent. The view from the hotel is great. Alas as some other people have commented the rooms could use some tender loving care. Many of the outlets and lights in my room did not work. On one evening the south end parking lots was completely pitch black. Not good for safety. Some people had room spiders. Please open the exercise room 24 hours a day. We were here for work, and so the Internet speed was really pretty awful. But we had a roof over our heads and we were safe so we were thankful.
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August 2023 by Andrea b
The place has a beautiful view...that's it. Service is excellent..when they are open. 1st the rooms are old and not updated..the tvs hardly work..the volume was on 99 to hear anything, the bed felt like it was broken..we were rolling into the middle. The coffee shop is a tease..I never saw it open. The bar..not sure of the food times..but here it is 630pm on a Tuesday and they are done serving food. What a joke. The price you pay is for a view only. I am so irritated this used to be a top notch place. I think save the money go to Motel 6 and go out for a nice dinner.Rooms: Old and dirty...need some definite updates.
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August 2023 by Charles Bain
Nice rooms, and pool. Only down side was one slow working elevator ? Everything else was great! Good location close to food/shopping!We always stay here when visiting Prescott!Safety: Only one working elevator
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August 2023 by Deniene Gorey
Disappointed that the survey thats given at the end of your stay is not taken seriously. We have visited this location quite a few times and we will NEVER be back. The carpets are disgusting and to the point that your feet got black and sticky. Needless to say we wore socks from that moment on. The pillows on the couch were sticky and gross. The room stunk the entire visit. Allergies were not taken seriously. The nozel in the shower was moldy as well as the caulking around the tub. Definitely has gotten run down and needs a lot of TLC.Rooms: Disgusting
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August 2023 by Mr Mike
A fun trip, the resort is a beautiful mess let me tell you!So the room was good but the ac kicks off every night so it heats up.There is a wild boar …The bar service is a joke they don’t help 20 minutes to get asked if I’ve been helped….thenTook 40 minutes for 2 tacos and a beer ‘one beer’…… and was visibly upset I didn’t tip?They don’t have any room cleaning during the staysNo room service I’ve tried at least 5 timesThe front desk, was to busy to care about much of anything. The pool is falling apart one of two elevators does not work anymore (for 4 months) the gym works goodWi-Fi is good honestly it’s not worth the pricePlus $50/ a nightunless you like going to just the casino
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August 2023 by Jeri Garcia
The views!!! I cannot put into words how beautiful the sunset and sunrise were from the resort. There was only 1 elevator, which was annoying. The pool towels are barely bigger than a hand towel, also annoying. But the restaurant was very good, the entertainment on Saturday night was great and the bed was comfortable!
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July 2023 by Siren Sounds
My 80$ stay at the best western + was infinitely better than this mouse and roach and bed bug infested place. They sometimes charge around 300 a night but for what reason? The staff is miserable and none of the amenities are ever consistently available. There are never any towels or sheets. The beds are ancient and the pillows are flat and musty. These rooms are disgusting. I swear all of the profit goes right into the owners pocket and never back into the hotel. The pool and hot-tub are filthy and covered in mold. The “spa” is a glorified hair salon. There is nothing redeeming about this “resort”. And the cherry on top of this hotel is the front desk manager who never addresses conflict and leaves her uninformed and undertrained staff to deal with the upset customers and when she is present she is nothing but condescending and unhelpful. The rules on checkin seem to change every time I stay at this condemned building. Seriously don’t waste your money.
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July 2023 by Klaudia Zamarron
We had a great time at Prescott Resort. The rooms were cleaned. We had an amazing view from our room. The personnel were very friendly and helpful. The pool was heated and the spa was cleaned and worked well. They had live music on Saturday night. The casino was super clean no smoking smell. The only thing missing in the room was a microwave. Would definitely come back and stay here again.
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July 2023 by Ash Diane
Beautiful resort with plenty to do. We love attending the Northern AZ Tattoo Fest here. We have never stayed in the rooms but we've been in and they look very nice. We watched the fireworks from the gazebo area and got a pretty good view.