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September 2023 by g morrison
I have a friend trying to complete the loan process all last week, kept being told computers were down. Today all you can get with a phone call is a lame message about being understaffed and to leave a message. Guess what - - - ?Their mailbox is full.What good are they here? I was shopping for an investment CD. I pass on doing business with them.
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August 2023 by Norvie Trawick
Joined in june.still do not have my atm card.keep telling me they will call me...çrickets....
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November 2022 by Paul Whitaker
Love Prescott Federal Credit Union on post at the Prescott VA. Very friendly staff, easy to operate virtual branch for online banking, I recommend with two thumbs up.
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July 2022 by Laura Eddy
Awesome people, great service!Don't listen to the bad reviews.The wemen who work here go out of their way to help the customers and are always friendly
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May 2022 by Rachel Pino
I’ve been a customer for over 7 years and I’ve been very happy with PFCU. However, the past 4-5 months it’s been a challenge to reach them, my call goes to voicemail yet it’s full, or the doors are locked. When I have been able to reach someone I’ve been told that they opened late because a staff member was sick or they were closing early because they’re shorthanded. I recently found out that Sharon, the bank manager, retired September of last year. Now it makes sense why the quality of service has gone downhill. I don’t feel that PFCU is professional nor reliable anymore so I’m closing my account.
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May 2022 by Randy L
I've been w/ PFCU over 8 yrs & have always rated 5 stars but the last few months something has changed & not for the better too. I'm really sad about this turn of events as all of the people working there are like close friends or family to me.
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March 2022 by Robert Heaney
good good
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February 2022 by Lbvc Carrasco
Bad bad bad service I'm always getting hung up on and their phone hasn't worked for longer than 2 week's now. Bad for business although I do like Sharon but she is no longer with them she retired and the new Sharon isn't so friendly to me at least
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February 2022 by Walker Sisson
Great ? Credit Union!
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December 2021 by Ronald Wynn
DON'T TRUST THEM. They are too nice, and they smile! Yeah, actually Smile! They say things like, "Thank you", "Have a great Day", and "Hope to see you soon "! This just doesn't happen anymore! Go see for yourself! ?
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July 2021 by DEBORAH mayer
This is our bank. The staff is outstanding! Other banks could use some C.U. training! Small parking lot.
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May 2021 by Jack Grieve
they are the best. always professional and greet you with a big smile and your first name how many banks do that before you swipe your card. i'd give them more then five stars if i could
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September 2020 by snake eyes
Very nice and caring workers. I'm glad to have found them.
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August 2020 by Gene Wilkes
I've been a customer for 20+ years. These bank clerks rock. My fave? Ms Empire Princess bank mgr,. Esq. She's always GROOVY to me, Thee Complete Bank Manager, and not bad looking too. Deal with her_ 1000%
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June 2020 by Michael O'Toole
I have done business with this bank for over a decade. The staff is exemplary and extremely professional.
