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February 2024 by Vernon D.
Lowe's Prescott Arizona is a joke. The manager there does not know how to manage or make executive decisions. Dennis is merely a figurehead who handles problems by saying there is nothing he can do. I tried to purchase carpet for my rental property and when I brought in the check from my IRA custodian, which they had accepted previously for two prior carpeting jobs, Lowe's told me their system wouldn't accept it. No matter what I said to Dennis, he refused to accept the check, which took me 10 days to obtain from my Ohio IRA custodian. I finally had to pay with a credit card, which took me 10 more days to obtain from my IRA custodian. Then, Lowe's paired me with a company they subcontract to for installing flooring. It took a week for them to call and schedule the measurement and then another week to schedule the installation appointment a week out. On the day of the scheduled installation, without any prior day warning, the installation company called on the day of the appointment and said they needed to reschedule. This was quite upsetting because I had already been paying back $50 a day to the prospective tenants who had already paid me the first and last month's rent. I will never do business with Lowe's again and of course, they don't care because they realize they are one of the only big box stores that carry the home and hardware items that people in my business need. I'll be doing business with local companies that appreciate my business and work hard to earn more. Lowe's sucks and has gotten too big for their britches. Just look at all the other poor reviews and get a clue. If there are any good reviews, I'm sure things went well by mistake. If I ran my business the way Lowe's runs their business, I would go out of business, as should Lowe's. Where Lowe's is concerned, they don't need me and I don't need them. Support your local businesses, not Lowe's. They deserve your business. Lowe's doesn't. To top it all off, Lowe's sent a company out to install the carpeting called ECLIPSE FLOORING. All one would have to do is go to eclipse flooring on Yelp and one would discover that this company also has poor reviews. Along with causing me an expenditure of $50 a day, which eclipse flooring was not willing to compensate me for, they sent two installers who did not speak a bit of English. Of course, I found it very difficult to communicate with these installers and the installation job was not complete until I pointed out where they had missed a small strip of carpeting behind the pellet stove. I found eclipse flooring unwilling to intelligently discuss the issues I had and came up with excuse after excuse for not showing up on time and doing the installation properly. I will never purchase even a screw from Lowe's again as they have screwed me too many times. I would also never recommend eclipse flooring because they don't care about their customers.
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January 2024 by Greg MacCauley
I prefer Lowes over other places. I can find what I need and the staff is usually pretty helpful. The store is always clean.
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January 2024 by Thomas Arietta
Kathy in appliances is by far the best customer service I’ve had in a long time. She is very knowledgeable about the different appliances and pros and cons with each brand. She is honest and very easy to work with. I highly recommend her. The appliance I bought was 1 dollar more expensive than home depot and I would pay the extra dollar for good service and friendly help any day.
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January 2024 by Susan Harms
Love Lowe's stores. They are organized and have friendly employees. We enjoy going to Lowe's.
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January 2024 by D Morgan
This place has been one huge disappointment after another! So much so I'm seriously considering going to Home Depot and they really suck! You can't find people here anymore and when you do they don't know where the stock is or spend the time to help you find it. Like many places they are shoving the self checkout on you as well. This is not the Lowes I spent years loving to go too. Now I dread the idea of having to waste time and patience on a place that has lost its way and will soon lose it's customers. They need to start listening to their customers and stop making excuses for the way they run their stores. Will not go back!
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January 2024 by Robert Abel
Good place for home improvement
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January 2024 by Kathy OK
Good experience, the store is almost unstaffed, but I found what I wanted.
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January 2024 by Debbie Baldwin
We always find what we need!
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January 2024 by Steven Pappas
Great service and helpful staff.
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January 2024 by Brenda Terris
Lots of Christmas decorations on sale!
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December 2023 by Darrel Mendoza
Went to Prescott lowes to order kitchen cabinets. Could not find anyone to help me . Got the manager involved he said he would take care of it .I left my list of cabinets I needed. 24 hrs later still no information. Called the store talked to manager he had no clue about it. Finally I get a call from someone in cabinets. Told me they don’t have cabinets I need but I could get those from a store down in Peoria Az he could not help me with those. Called them and they said those cabinets were broken and he did not have any. I went across the street to the other guy placed the 6k order and they will be delivered for free tomorrow. Going to cut up my lowes card and never go back. This is a common issue with this store
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November 2023 by Jack D.
the return policy sucks . no receipt no return!!!!! im done with lowes i spent $1200 last month and i get this.¡!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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November 2023 by Esther DiCamillo
The staff at this Lowes are amazing!!! We drive past 4 other hardware stores to go here!They are always kind and seem to be enjoying what they do. Our last visit - we found the last 7 foot garden hose that someone has removed the barcode from, unfortunately.They searched and searched all their listing and we were able to purchase it then and there.My cousin also lost her phone there a few weeks ago and everyone jumped in to help, offered to call it and it was found - very friendly store!
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November 2023 by Mike D.
I bought a home in Prescott, but I needed to replace flooring in the bedrooms and living room before moving in. Liking the selection and prices of the flooring at Lowes, I paid $35 for their contractor to come out and measure my floors and work up a quote for the job. 1. Their contractor is in Phoenix, not in Prescott, so it took 10 days for them to come out and do the measuring in about 30 minutes. The guy said their office would contact me in 2-3 business days with a quote. 2. After 4 business days I went to Lowes to find out why I'd not heard anything. 3. After Lowes contacted the them the contractor contacted me that afternoon. 4. One hitch, they said, was that I needed a Lead Paint Assessment due to the age of my home, but that they don't have the only test kit required to do the test and couldn't tell me when they might have one. (flooring professionals?) 5. They finally sent the quote to Lowes the following day (1 full week after the measure.) 6. After a bit of phone tag I spoke with Lowes, but given all of the above I told them that I'm not interested in their installation. I asked for them to forward me the measurements that I paid $35 for, but they said they don't have those, only the contractor does. (I thought I might at least salvage the knowledge of just how much flooring I need) I'm still living in Phoenix until the flooring is done. I guess I'll have to drive back up to Prescott with my tape measure. I think that sums up my 1 star review. I'm now looking for a Prescott flooring contractor. I'm not sure if I'll buy the flooring at Lowes.
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November 2023 by gh l
We ordered almost $4000 worth of appliances with a delivery date 3 weeks out. The day before scheduled delivery we received an email stating that the order delivery was rescheduled for over another month. I understand that things happen to delay delivery, but one day's notice and an additional month is not reasonable.Bad business. We will not be doing business with Lowe's again.
