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January 2024 by Kris Mass
This location in Prescott is trying to handle way too many clients. The coverage area is huge and now Labcorps has closed the Chino Valley location, supposedly because of staffing issues. I waited 1 hour 40 minutes to have my blood drawn for routine bloodwork, because I couldn't set up an appointment online, as no appointments were available in the morning and I had to fast and I have a job! Labcorps needs to open up the Chino Valley location that will give some relief to this Prescott location. They also need more technicians in this location, as they have 5 lab rooms but only 2 technicians to draw blood! The idea that they want you to schedule an appointment and then the online service offers you only afternoon times and you are fasting is a ridiculous expectation. Labcorps can't continue to use lack of staffing as an excuse, step up and hire more people! Very dissatisfied and will try the laboratory services at the hospital next time.
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January 2024 by Janylama
They don't answer the phones or return calls and the 3 locations in the tri city randomly close.
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December 2023 by Norm Christensen
They have a perfectly good office in Chino and yet you have to drive to Prescott and wait forever to get your blood work done. It makes an hour trip into several hours.
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December 2023 by sonora meierbachtol
I waited for over an hour in the waiting room while listening to the front office lady who was rude and humiliating the other staff in front of customers saying she needed to teach them the alphabet.
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November 2023 by M Loera
They are understaffed I know it’s not the staffs fault. It’s a corporation I feel bad for them. I made an appointment online and they were closed sucks wish there was a more places around here.
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November 2023 by Greg M.
Not a good blood draw. The technician jabbed the needle in my arm, which felt a bit unusual then didn't seem to know what to do because no blood was filling the vial. I was then told to "lock my arm" so the needle could be repositioned. Fairly uncomfortable experience and have never had this happen before. Surprised it was this difficult as the comment was made that I have plenty of veins to choose from.
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November 2023 by Barbara Padilla
This is by far the worst clinic I've have ever been to. We waited almost 2 hrs for blood work, one lady had our paper work in her hand and she asked us who we gave it to. No won't being going there again. They did draw blood but the bandage wasn't tight. Enough, and I had blood dripping down my sleeve, thank God my friend had tissue to stop the bleeding.
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August 2023 by Shayne D
Made an appointment and waited 1hr 45 mins until they took me back. Not optimal when you’re fasting. Wonder how long it is without an appointment? Will try the competitor next time, but it’s probably the same there too
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August 2023 by ashmyster 23
Overworked, grouchy staff on the brink of going postal dealing with fasting patients with long wait times...not a fun environment to be in, I'll try the PV location next time?
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August 2023 by Laurel Fitzhugh
All the stars are good the people. All the missing stars are for the corporation. This place is way, way understaffed.
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July 2023 by Dana
Rebecca and Camile were so caring and compassionate ❤️....Labcorp is lucky to have such great gals working for them.
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June 2023 by Randall Banuelos
Waited 40 minutes after checking in at a kiosk that scanned my insurance card, just to be told they don't take my insurance.
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June 2023 by Reed Spangler
Use to be a great and quick experience but cutting staff from 5 to 3 has been devastating. Now waits are over an hour. I suggest looking for other options as I have.
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May 2023 by Nadine D.
My husband and I went in for routine labs, we thought we checked in at kiosk. Sat down waited 2 hours, finally front desk calls us up and ask for our lab orders which were called in by our doctor. Toldwe're checked in now, 30 minutes later called up again and told we cannot get our blood drawn because we owe $461.00. When we ask WHY do we owe that, was told "I don't know and I have no wayto look it up on my computer", needless to say we walked out. This place is a joke!! Horrible customer service and ridiculously long wait time.
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May 2023 by Brianna C.
Busy location working on a skeleton crew (at no fault of their own, so please be kind)! The staff was very pleasant but I highly recommend making an appointment (they're booked out for at least 2 weeks as of now) and even then you should plan on waiting an hour to be seen. 4 stars because the staff truly was amazing.
