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November 2023 by Mary Ryder
They have No sympathy for a 75 year old man with a clean driving record who only let his insurance lapse because the truck was broken down. They also Will Not write a policy for the state minimum. Other than that...
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May 2023 by Susan Matthews
Toni Burke is an exceptional agent who consistently provides top notch expertise and quality customer service!
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September 2022 by Alfie Ware
Extremely knowledgeable and very helpful highly recommend
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March 2022 by Lavinia Lucescu
Very nice professional staff. Answered all my questions.
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October 2021 by Cathy Cranfield
Bought a new car and needed insurance so I called this business...Corey called back very quickly. ..off to a good start... he asked about other vehicles and my house and wanted information on them...told him I wasn't going to give him that info, just wanted a quote on the new car..... he told me if he couldn't quote them all he didn't want me wasting his time and didn't want my business....little did he know the reason I wanted this car to be independent from my other company...oh well I guess that's how you do business now days..called another company and got insurance....I would never recommend House Chilson to anybody.
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September 2021 by Cathy Collins-Cranfield
Wanted a quote for one new vehicle...was told unless he could quote all my vehicles and house he didn't want me wasting his time
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November 2020 by S M.
Randy Ketcham -House-Chilson & Assoc We have worked with Agent Randy Ketcham since 2017, on liability insurance for our Phoenix based Nonprofit Boys to Men of Greater Phoenix. Randy went above and beyond, when exposure questions arose during COVID. He pushed our insurance company to understand how we had to changed in order to still fulfill our mission. We trusted him to represent our needs with our insurer. Randy's follow through and service are great. An agent you can trust.
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August 2020 by Karen W
I spoke with Kim on 7/27/20 requesting a quote for insurance as I purchased a new house. I have heard great things about this business so I thought I would give them a try. She got all the info she needed and let me know she would have a quote for me the following week. The next week came and I heard nothing. I asked my fiance to reach out to see what was going on and Kim told her she needed additional information. She never called and asked for anything so good thing we called again. She then said she would get everything together and get the quote to use soon. The next week comes and we call again, she is at lunch. Calls me back while I am at work and leaves me a voice saying she will have it done today or tomorrow and if my closing date changed from the 26th of August to let her know. It is now the 17th of August and my house closes next week. My lender is waiting for this info and I have heard nothing from her. I went with a different insurance place that actually got me a quote within a week. Thanks for wasting my time Kim!
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March 2020 by Tom Kult
I had my insurance with them since I started my business in 1992 and ended with them at the end of last year when I retired. That should say it all!!
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November 2019 by Leon R Jones
Very courtest, extremely helpful
