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January 2024 by Elle
My favorite things here are the plushies! They always have a great selection. I keep going back to see which Pokemon ones they have.
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January 2024 by Tyler Evans
Very nice
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January 2024 by hunter erks
Just want to start of by saying, the employees were awesome and very helpful, the negative review has nothing to do with them. My issue is that this year I purchased a 70$ Xbox controller and paid extra for the insurance on the controllerThe controller stopped working within the time that was covered by the insurance, I return the controller only to be told that it can only be replaced with a pre owned (I bought it new)The pre owners controller I was provided was 20$ cheaper than the one I had insuredTo add insult to injury they also charged me an additional 11$ to re insure the new controllerUnbelievable, sad that I can get better prices and service at the Walmart electronics departmentNot to mention you can get any console they have in store on Amazon for 100+$ cheaper, I’ll be surprised if they’re still open in a year
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January 2024 by Stoick Gaming
I was a life long gamestop customer and use to love them. But recently they have been changing policies and I (a pro member for half my lifetime) can no longer use power up rewards points or the monthly rewards the way I want to. And this is after I purchased the year long subscription and only got 4 months out of it. Then it all started to change. Now I wouldn't recommend shopping here at all
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November 2023 by Rebekah H
Every one except one male is so rude here. I walked in to kill some time and look for stocking stuffers. I overheard one of the workers explain a sale to a man who walked in after me but he did not tell me when I walked in three minutes earlier. I inquired about a product and one of the employees acted like he was doing me a favor when he answered my questions. I decided against it due to that alone. This is a video game and toy store. It’s not that serious.I said no to the pro membership awhile back and some dude in a mask got so aggressive when I said no and essentially called me an idiot. I went back to get a membership from a respectful employee. The one nice employee made up for the rude masked one. Wish I knew his name.A nice older woman walked in while I was there in distress and asked whether they sold phone batteries. The workers said no and she asked if they knew a place that did. They said they did not. Verizon and Walmart both sell them and they are in the same shopping center. It’s not that hard to be helpful.All that plastic is overpriced anyway.
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November 2023 by harley
Matt and Kathryn are the two best GameStop employees I've encountered in my 15 years shopping here. Definitely worth stopping by here to have a chat with them or check out their selection! thank u guys to the moon!
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November 2023 by J W
Went to gamestop today to utilize the warranty on ps5 controllers. We paid $10 in November of 2022 to be able to replace the controllers by November 2023 at no cost (unless we want to keep another year warranty for $10 more) when we went in the Associate proceeded to do the exchange, took our controllers out of the box and asked if anything was wrong THEN told us the warranty changed last month and they will no longer exchange for new but only used. Him and the Manager Matt were extremely rude to us when we questioned the new policy and why they couldn't honor the policy we paid for. They refused to do anything for us out of "fear of getting in trouble with corporate." It came to the point that another customer offered us $5 so we wouldn't be out as much, because he agreed they were in the wrong. Matt wound up walking out of the room while we were on the phone with corporate to make a phone call. He came back in with a huff and dragged his stool over to the controllers and picked a red controller and came back and exchanged our perfectly good red controller with a new one (without saying a word to us) and giving us a used black controller to replace our broken one. He then said we were being very rude and he was done with us. We hadn't done anything rude. We questioned the policy and called corporate which is what he said our only option was. When I asked if he could at least change the black one for a new one and we would just keep our red one he huffed off and left the associate (I think his name was alex) to deal with us. He gave us a new black one and our old red one and they were both done with us. I have never been a fan of game stop but the associate we had last year was super nice and convinced me to get the warranty bc it was so awesome. Matt is the epitome of why I don't like GameStop. The customer means nothing to them and I even paid for their pro membership (which I never used). I will never make the mistake of trying Game Stop again. They don't care about the customer at all. The corporate guy on the phone was slightly more helpful but was much more understanding of our frustration and told us they had a communication error that some people didn't get any correspondence about the policy change. It seems they should have made up for that mistake on their part. Worst customer service ever. I would give them zero stars if I could.
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November 2023 by Steven Miller
The store lead lied about me not being in the system to avoid validating my warranty. He had his Taco Bell on the counter which he cared about more than his customer and was murmuring under his breath. I had 10 orMore pieces of equipment I wanted toTrade and he completely blew me off! I told him if I find out he’s lying I will escalate and he told me to get out of the store and he would call the authorities!! Embarrassing what a fat lazy slob
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November 2023 by Tim Petarra
I hate going here honestly. Matt is condescending and literally cost me money because his screw ups. Alex saved the day and I found a game but it's getting to the point of why come in. The hours are late (I have a job) and the service is ok depending on who's there. Like I said Alex was awesome and took care of me. The other guy works I just turn around and walk out. Really wish the location in PV wasn't closed.
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November 2023 by Mason Sondom
Funny enough was in the store with the dude who left the last review unfortunately forgot to mention theEmployee was by himself. He was holding the door for his delivery guy and the guy who left his review was also speaking vulgar scream in the top of his lungs.
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November 2023 by CTK
This store is trash, poor staff and employers.Rude, and over priced.
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August 2023 by Daniel Levitz
Good spot for picking up a good deal on the latest video games. The dark haired kid at the counter was a bit rude and probably needs to find something he’s good (customer service obviously isn’t his specialty) but the manager was very knowledgeable and was able to salvage the sale. Good selection of products at reasonable prices otherwise.
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July 2023 by Misty Zellner
It's a fun store but the prices are a bit high for this little town.
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July 2023 by Darren S.
love this game store I come here often do all my pre orders at this location staff is always very nice and always greats you when you walk in they always answers any questions I have had a few things I sold them and got more then I thought we would and the deals I see in video games are always there just gotta look
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June 2023 by Efrain Rios
I love this place please never go away!!! (Wishful thinking) ? one of the last ones…
