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January 2024 by Pearl Ruby Jasper
My go to store
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January 2024 by Brenda Terris
Not sure how Dillard's in Prescott stays in business except that it's the only department store in Prescott. I love Dillard's in the valley. No comparison.
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January 2024 by Mike Rhodes
Clean and organized. Very easy to find what you're looking for. Helpful staff.
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January 2024 by Troy
Great assortment of clothes, shoes, and gift ideas. Very helpful staff.
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December 2023 by Kathy S.
I wondered why when I go through Dillards on my way to another store, they are not very busy. Besides the high prices.... that is. Well today I had to return two shirts my son bought there before Christmas. Silly boy used his debit card. Who would of thought??? Anyhoo, they would not refund this money to his debit card because he was not with me and they had to have the debit card. Oh that's right, he lives in California. No close Dillards to where he lives so no use getting a gift card. Yes, he could shop online and use it but he chose not to. He asked to have the money credited back to his debit card. Only thing I could do was get him a gift card. So home I went with shirts in the bag. Called Dillards Customer Service, told the same thing. I called Dillards Corporate Office in Arkansas and got transferred to the hole in the sky. Tried calling back and, the Operator was on hold and my call would be answered in less than a minute. And I was told 8 times by the prerecorded voice that I had been on hold less than 1 minute so far. This was after being on hold over 8 minutes. Called Customer Service again and found out that you can return them to the corporate office and have the money refunded to your debit card. And it only cost him $9.95 to return the shirts. I think this is a horrible way to do business. Also the first time I have encountered such a ridiculous return policy. Nordstrom's, I am never leaving you!
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November 2023 by Peter Stewart
Great selection and service. Not a great Black Friday sale. Really miss the Men's semiannual sale at this time of year.
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November 2023 by David Knight
Quality. Priced accordingly. When I shop for Christmas and want to get my wife that special gift, I go to Dillard's.
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September 2023 by Willie
Wife shopped for shoes of course. Great selection, inflated prices but helpful salesman.
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September 2023 by Robert Abel
Very well stocked clothing store.Also usually seasonal decorations too
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July 2023 by Beads To You
Great store and beautiful clothes! Love shopping here!
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July 2023 by dottie balsom
Limited selection of clothing.The women's shoe dept could make one cry. About half dept is "sensible" shoes....ugly and sturdy. and in 7 yrs it has not changed. ...but I keep hoping. a challenge to find flats or loafers.
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July 2023 by Dawn Stockbridge
It was refreshing to walk into a store with patriotic displays and attire. Helpful and polite employees also. I was happy to give this store my money today.
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June 2023 by Donna Dotzler
Not very busy but employees were standing around talking. I walked in, looked at ladies shoes, ladies clothing, and men's shoes before leaving and no one spoke to me. I looked for help in men's shoes and found no one
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June 2023 by Greta T.
What a great store. So glad there is a Dillard's here! Hope it is here to stay. Much better than the Macy's I go to in California. Great selections in every department and I've always gotten excellent customer service in any department I shop. I used to shop Nordstrom and Nordstrom.com but find much better selections here locally in Prescott at Dillard's.In store shopping is suffering in many locations, but Dillard's here in Prescott is a great example of the benefits where you can try on things and get great advice about what is trending and what looks good on you.
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May 2023 by amy Coppola
Mariah was so helpful. She was very sweet and. And she took her time helping us find the right size for my daughter. Really. Appreciate it we are able to find her a dress.
