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September 2023 by AnthonyCheryl L.
The Pharmacist and staff at Willow Lake have been a real blessing to our family! To see a friendly smile and a kind word is sometimes the best medicine. Thank you for showing true human kindness and serving Prescott Az.
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August 2023 by San S.
If I could leave 0 stars I would. They screw up renewals and blame me! Between the doctor and CVS pharmacy I end up running short on essential medications and there is no customer service. Like the rest of the medical institutions they just don't care. Take your prescription business somewhere else.
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August 2023 by Linda S.
If I could leave zero stars I would. Went in there today to have 3 prescriptions filled for our son who just had oral surgery. ALL of the drop off windows were closed. So we went to the consultation window where we stood for several minutes with no one even acknowledging our presence. Eventually we gave up and went to stand in line with everyone else at the pick up counter since it was the ONLY area that was manned. We stood there for at least 10 minutes while customers asked why everything is so backed up. Once we got to the front of the line I was informed that I was in the wrong line. I advised them that all other windows were closed. The to me was "oh, then you need to go to consultation" I expressed that a sign indicating such would be helpful. I was told "We are doing the best we can. We are short staffed. The response every time to others and to me was "we are so understaffed". So someone asked if they are having such a hard time filling customer needs why have they closed on weekends. The answer was the same. So the clerk indicated that "It's so hard on Mondays" because they have too many orders to fill from all the weekend requests. This place needs a manager who can recognize that staffing shortages are not solved by closing two days and expecting existing staff to do 7 days worth of work in 5 days. The Corporate office needs to recognize that if they can't fill their vacancies it's due to one of two issues 1. Substandard wages or 2. Poor work environment (or both). Cut into your profits a bit CVS and start serving your customers or close your doors. Walmart does better!
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April 2023 by Ryan Lynn
CVS Pharmacy on Willow Creek has been a major blessing to my family. They have advocated for us many times. They are easy to work with and really professional. Today, I watched them work with a single customer for 5-10 minutes to make sure she had exactly what she needed. They go above and beyond. Thankful to have them in my neighborhood.
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December 2022 by Lisa R.
I got a text from cvs they are filling my prescription. I go to cvs and it won't be ready for a few days. Why send the text? I ask? "It's just to let you know we are getting ready to fill it". My husband went to pick it up later but lunch is at 1:30. He asks someone to help him and the 2 pharmacy people refused to speak to him. Just wouldn't answer him. Why should I use this cvs?
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November 2022 by Alli G.
These technicians and pharmacists care so much and do everything they can. I am so happy to have a pharmacy full of empathy despite the stress and pressure of their job.
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September 2022 by Susan P.
Love this store! Everyone is very helpful and respectful. I love that they seem to be well staffed with little wait time for service.
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June 2022 by David Williams
When you work and not always able to make it to CVS to get your prescriptions…
The one time you do get off early and you see this
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January 2022 by Joan F.
Worst pharmacy ever. No customer service, no customer care. They don't answer their phone, they don't care how long you have to wait in their drive through. They closed their pharmacy on the weekends and never bothered to tell customers with existing prescriptions up about it. Do not give this CVS business. They are completely incompetent and uncaring.
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January 2022 by Mark F.
The "drive-thru" window at CVS Willow Creek is absolutely worthless! They provide Covid testing which takes approximately 30 minutes per customer leaving everyone else in line to sit and wait to pick up their prescriptions for, possibly, HOURS. There are no signs warning cars in line that if you are further back than first or second in line, you will be waiting over an HOUR just to have the chance to pick up your needed prescription(s). If there are more cars behind you, you are stuck there against your will. This is madness! I will NEVER use this pharmacy again and will warn anyone who wants to go there, NOT to do so! It is an embarrassment to the company and its owner Aetna. What a sham!!!
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January 2022 by Ellen M.
Forced to use this pharmacy due to insurance coverage. Horrible. Suddenly closed pharmacy on weekends with no notice. Prescriptions taking a week (or more) to be filled. Receiving texts that say scrips are ready, but when you get there, it's not ready and they say the text system is messed up. I'm thinking it's not the text system, it's the pharmacy itself. Avoid this pharmacy if at all possible.
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December 2021 by Derick M.
We drove two hours for our COVID-19 test appointments required for an upcoming flight. When we arrived, we found the pharmacy was closed. We received no notification about this prior to our appointments. Now, because our appointments were not respected, we may not be able to board our flight.
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October 2021 by Blue A.
literally am so sick of this pharmacy, they treat me like im a d*** kid when i'm just 19 living on my own and then they gave my three month prescription to someone else then proceeded to tell me that someone got it and wouldn't do anything about it. then they told me if i want to know more about it i can call the cops so i called non emergency line and got them involved and then the pharmacy only gave me a 1 month of my prescription when my insurance pays for a three month of it. then the manager there proceeded to tell me to "make sure this doesn't happen again, because i won't refill this for you next time" as if i did it. they gave away my prescription to someone else.
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September 2021 by Dan M.
This CVS is like most others. It's Ok and there are no major problems with it except..... They are apparently way understaffed. Be prepared to take a half hour waiting to pick up a prescription (even when it's ready) and the drive thru is as bad or worse. For that reason.... I DO NOT recommend using them.
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September 2021 by Deborah H.
Sorry - but you can do better - had an appointment for Covid test - waited over a hour in the line of cars - seemingly disorganized so that it took nearly 30 minutes when our turn finally came at the window to provide the kit - and that was after already waiting in the car line a full hour which put us 30 minutes after our appointment time to even be waited upon. Waiting at the window for 30 minute for a two minute self test even though I provided all paperwork in advance electronically was annoying. All in all we were there for 1.5 hours! Unsatisfactory - be ready to go - you send text reminders - add a feature where the customer confirms they are coming and then print off the labels in advance. Update: the good news is we had our test results electronically the next morning less than 24 hours after the test. We are traveling internationally so this reduced our stress. I added back a star. The person who served us was pleasant as well.
