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September 2023 by Jeannie B.
Made an appointment to take my name off of an account, open a new account, and I needed two papers notarized that day. Waited a week for this appointment. Showed up on time. Micah was helping someone else, so I waited. A half hour later I'm still waiting and her appointment after me showed up. Finally, someone that worked there made her aware that she was way behind and people were waiting. She comes over and tells me, not the other person, that she didn't have enough time for me. Huh?! I made an appointment, showed up on time; and waited patiently for a half hour. She treated me like crap and like my business didn't matter. I know my little old checking account won't make or break them, but I won't be opening a new account with them. Terrible and rude customer service.
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June 2023 by Melanie Warren
The ppl who work here are always helpful.
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May 2023 by Melanie Thomas-Warren
The ppl who work here are always helpful.
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March 2023 by Patrice Brinkman
Disappointed. Went to deposit cash and both drive-up lanes were closed (middle of the day on a week day). Drove back around after seeing the sign to use the ATM, the ATM was down.
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January 2023 by Bill Curry
Absolutely the worst run Chase bank ever. The ATM is down over half the time. Then you have to go inside where there’s one teller working and another ATM that might be working. Management is clueless!!!Note to bank: Put an ATM OUT FRONT!!! It’s Prescott with tons of foot traffic!!!Moronic!!!!
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September 2022 by Michael E.
The ATM greets you with something went wrong. Make it work or shut it down and stop wasting my time.
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May 2022 by David B.
I see why this has so many negative ratings. I went in to make a simple transaction to pay a balance on my chase credit card. The line was long and the teller was completely lost. Glad I use US bank. I would never trust this branch with any real financial transactions. Not even sure why this branch is open. I would avoid this place.
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March 2022 by Simon Said
Ive banked with Chase for way to long and never liked the way they do business in store or online! I will be closing all my accounts with Chase ASAP.
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February 2022 by Raul Duke
Absolute clown show from top to bottom. The ringmaster manager will sit and watch you get insulted by the tellers and not say a word. I’ve tried my best working with them but I can’t work with people so rude and arrogant. Sadly my business partner, uses them and I will do everything in my power not to back here. I send my fiancé to use the atm and it didn’t give money and the tellers were so incompetent they didn’t even offer help. Of course it took it out of my account but they couldn’t do a thing. If you want to go to a bank that’s rude, mishandles money, and then gets mad at you when their equipment doesn’t work. Calling support was even worse, we had someone who could hardly speak English. If you want professional banking go elsewhere.
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January 2022 by M W.
They were happy to take my money but refused to take my calls when I needed help.
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July 2021 by Russ Bales
Accnt. Rep. Bob Wilson provided excellent advice from first phone call to opening a new account. He made it easy. Should I go with business LLC or something else? Step one) call the state if you're going to register. Step two) come see me.Knowledgeable and a pleasure to speak with.
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April 2021 by Brian Luscher
I have had uniformly excellent experiences with Chase in Arizona and at this branch as well.
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February 2021 by Robin Miller
Best experience ever opening accounts at a bank. Jude is a breath of fresh air in the banking industry. Made 75 minutes at the bank actually pleasant. Thank you!
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June 2020 by Jade Sherer
Not only does Chase bank have an extremely poor reputation for who and what they support and fund, but the service I got was about as inept as I could imagine. It took three trips into the bank to put money in for a friend. I am not a Chase customer nor will I ever be.
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April 2020 by Eric Biro
Chase bank is top of the line.
