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October 2023 by Scott Baranski
I went to Brake Masters in Prescott Az, the Manager Roy was awesome and his customer service was the BEST! I needed rear pads on my truck. They got me in and out, and went above and beyond my expectations. The price was very fair as well. Thank you ?
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October 2023 by Samantha Pierce
Called and got in same day, was maybe only there less than 1.5hrs. Staff and manager Don, were very personable, prompt, and professional.
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August 2023 by Don Dawson
Start off with I'm not one that normally leaves reviews with places. Most places I visit are mediocre at best. Today however, I was met with somebody that went above and beyond for myself and my family. I came in today only being able to afford brakes for my truck. No rotors, no wheel bearings, and no extra money for incidentals that may have come up during the inspection. I was in a very bad way. Come to find out after the initial inspection that there was a lot more going on with my truck than just brakes and rotors. There was no way I was going to be able to afford all of the extra work. Roy was more than willing to work with me on my situation and my budget. He did a huge solid for myself and my family. He went above and beyond in a world that barely gets up to par. I cannot thank you enough for the win that you gave myself and my family today. Words can never express that. Because of what I was shown today, I trust break masters 100%. They will have my business more than likely for the rest of my life because of this. I can think of no better shop than brake masters in Prescott, Arizona and I will be recommending you to anybody that needs any kind of service work done. Thank you again. You were an absolute life saver.Services: Brakes
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July 2023 by Jeff Miller
Brought in two cars to have brakes checked and one for a/c check. After inspecting the first car they said nothing was wrong and there wouldn't be any charges. Car 2 needed front brakes and a/c recharge. Very satisfied with the work and would highly recommend them.
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June 2023 by Janafer March
I called this company and told him what was going on with this and where I was at. Roy one of the mechanic guys came down and put one of my bracelet is on on the driver side. He told me to drive down to his shop which is only block down to put the passenger side on. He charged me $200 to do it. If you need anything done this is the company you want to go to in my opinion they deserve more than five stars.Service: Auto brake replacement
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June 2023 by jennifer beach
Roy and Co are just the best!!. They don't pressure you and never go out of their way to "find" things wrong for an extra buck. Very professional. ?
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December 2022 by Rose Lewis
So far my truck is operating as if I'd bought it off the Jim Click Dodge Dealership lot in Tucson Auto Mall back on March, 2016. Thank you Roy and gentlemen for making all the repairs and giving my White Dove a good once over making sure the truck was fully road trust worthy and all I will have to worry about for 12,0000 miles or months is oil changes or longer as your warranty states. May you and your employees and their families enjoy a safe and Happy Christmas season and New Year.
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December 2022 by Rick Morse
Roy and his professional crew repaired the brakes on my Suburu Forester to precision standards. We are fortunate in Prescott to have a high quality and honest repair center. My auto stops as it should with no issues. My auto was returned clean and beautiful on time. Thank-you to the hard working crew at brakemasters. Rick Morse a very happy customer.Service: Brake service & repair
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November 2022 by JG Blodgett
Cannot say enough good things about Brake Masters and the team here! Roy, the manager, is phenomenal with his customer service, as well as the rest of the team! Always prompt, always honest (and my car has unfortunately needed a lot of work), and always affordable!
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November 2022 by S V
I've never written a review for anywhere before but I had to for the gentlemen over at Brake Masters. Roy, the manager, is fantastic. Everyone who works there is so helpful, kind, and non-judgmental regarding my lack of car knowledge. They are by far the best guys in town to take your car/truck to. Roy made absolute sure that my truck was ready for my road trip, something I'm extremely grateful for. I will be sending all my friends there for honest, reliable, and reasonably priced work!Services: General repairs & maintenance
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November 2022 by JG in HD
Cannot say enough good things about Brake Masters and the team here! Roy, the manager, is phenomenal with his customer service, as well as the rest of the team! Always prompt, always honest (and my car has unfortunately needed a lot of work), and always affordable!
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November 2022 by Macy B.
Roy was so very kind and helpful in replacing my HID headlight bulbs!! Very fast and efficient service with the utmost kindness. As I am new to the area I went to over 10 different shops before landing at Brake Masters but I'm so happy I did!! Thank you so much Roy!! I hope the ghost with the fishing hat doesn't follow you to Prescott ;)
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October 2022 by Donald Armeli
Attention any and all Prescott residents do not take your vehicles here. They have a bad rapsheet. Look at there reviews especially in buckeye. These guys are a joke. Do not take your cars here. Look at their reviews. Class act lawsuits going on gary harper is involved also check the BBB also terry from corporate brings his personal business to work like a relative dying and then use that asxan excuse
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September 2022 by Ben Haney
Customer service is horrible. I called and made an appointment and advised them I had a discount coupon. Upon arrival they advise they do not honor corporate brake master coupons. They have brake master written all over the outside of their building using brake master corporate images for advertisement yet say they will not honor their coupons outrageous. Such poor service.
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September 2022 by Tom Salamone
Had an electrical problem...they have an electrical specialist. When it comes to electrical issues two other shops referred me to the dealer....I really hate taking my car to the dealership!! Their guy had it analyzed and fixed in an hour!
