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December 2023 by K C.
The thing that completely turned me off from this place is the sales lady stalked me around the entire store. I absolutely hate that high pressure technique. I can't even think straight when they do that. A salesperson should be available for questions but not follow a customer around the store like a shark. They have a nice, wide selection of furniture. There is plenty of nice items to choose from but they really need to reevaluate how they approach customers. That high pressure crap is not remotely helpful.
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November 2023 by Madison Hill
I walked in and was asked by the sales manager if I needed any help. I told him I was just browsing but also looking out for a nice sectional under $1000. I have dogs and can’t justify spending any more on a couch that they will share for us. He directed to me the area I was looking for and left me alone. I really appreciate that.To be frank, listening to some of the other sales reps made my skin crawl. Very pushy. Very dismissive and rude when customers mentioned their purchases at other stores. Lots of “well that’s what you get when you buy from blah blah”. Please don’t talk down to your customers because they have previously purchased at other establishments.Matt ended up helping us make our purchase on a couch after the sales manager paired us up. (I’m so sorry I can’t remember your name). Never once was he dismissive or pushy. He answered our questions factually and unbiased. No upselling hard upselling. However we did purchase the 5 year stain and tear warranty which is a win win win. Thank you Matt for your excellent service, and for treating us like equal intellectuals. We truly appreciate it and can’t wait for our new couch!
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November 2023 by Jenna Smith
Sam was Awesome! Thank you so much for your great service. You went out of your way to make sure I got the delivery date I wanted even though it's not in the normal delivery area. You did a fantastic job.
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November 2023 by Tammara B.
We've been very pleased with the service at Ashley! All sales people have been personable and helpful. Delivery of our furniture was also exceptional!
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November 2023 by Pilar Wienke
My husband and I visited your store yesterday Saturday October 28, 2023 and we had the pleasure of working with Shawn, and I must say that my experience was nothing short of exceptional. As a Sales Representative, Shawn demonstrated a remarkable level of professionalism and knowledge that greatly enhanced our visit.Shawn's expertise in the products and services he represents was immediately evident. He answered every question we had with confidence and precision, leaving no room for doubt. His extensive knowledge not only impressed us but also reassured us that we were in capable hands.What truly stood out, however, was Shawn's personable and welcoming demeanor. He made us feel comfortable from the moment we stepped into the Ashley Furniture. His genuine interest in understanding our needs and preferences ensured that our visit was not just informative but also enjoyable. Shawn went above and beyond to tailor his recommendations to our specific requirements, which greatly enriched our decision-making process.Throughout our interaction with Shawn, it was evident that he takes immense pride in his role as a Sales Representative. His dedication to ensuring customer satisfaction is truly commendable. It's not every day that one encounters a professional who is not only knowledgeable but also genuinely cares about the customer's experience.In conclusion, working with Shawn was an absolute pleasure. His exceptional knowledge, professionalism, and personable nature made our visit an enjoyable one. I would highly recommend Shawn to anyone seeking a Sales Representative who goes the extra mile to meet customer needs. He is a true asset to the company and a shining example of what outstanding customer service looks like.
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November 2023 by Stephen Strohman
We received outstanding service from Tim Babcock...we purchased a sofa primarily due to Tim's working with us during our two visits in the same day. Tim is as professional as they come. And we are very pleased with our purchase. Congratulations Ashley...you have a real winner with Tim...And your selection of merchandise is excellent. This was our first visit, but you can count on us to be repeat customers. We will also let our contacts know.
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November 2023 by Jean K
The sales person, Tommy, wasn't pushy, but was in the background to answer questions. I like that! Was looking for dining room set and they have a hugh selection on all price ranges. I bought one and very happy with my selection. And Tommy didn't try to sell me on something I didn't want. My next purchase of anything will be at Ashley Furniture in Prescott, AZ!
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November 2023 by Donna Bartels
My husband and I were looking for a coffee table and two other small tables for our new house in Prescott Valley. Our salesman Tommy took great care of us and set up delivery and was very nice. I would highly recommend Ashley furniture to other friends. Thanks again for the great experience we had!
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November 2023 by Christina Frenkel
Mathew was Super Duper Sweet and Helpful. I will not return to Ashley furniture and recommend it to many! I spent almost 4, 000 dollars shopping in this store. When I called the day afterwards to ask some questions, I was really taken back by how RUDE THE FRONT DESK IS! I CANCELLED MY ENTIRE ORDER. I REFUSE TO BRING MY GOOD SERVICE TO A COMPANY THAT OBVIOUSLY DOESN'T CARE HOW THERE SHOPPERS ARE TREATED.
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November 2023 by Richard Higgins
Our sales specialist Shawn was extremely helpful. We’re buying a new house that we need to furnish. He helped us with completing an order for several rooms of furniture. I should add that he was very patient as my wife and I “negotiated” on what we (she) wanted.
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October 2023 by Bill A.
RE: Ashley Furniture, Prescott AZyou CANNOT talk to a live person concerning your order. Salesman gave us his business card but no way to contact him, but they can endlessly send youemails about your experience. We ordered and paid for furniture on 08/19/2023 we were told that the items were in the Phoenix warehousebut we missed the delivery schedule for Sedona. Next delivery scheduled for 10/03/2023...then a garbled phone message saying the delivery is now set for 10/12/2023.because the order wasn't due in the warehouse until Friday 10/06/2023... the put you on hold to wait in the que and then you get a call back from a call center which you have to repeat the problem yet again.Ask them to forward us to a manager they can't do that either. We we're able to cancel the order and low and be hold 10 minutes later we get a call from the store verifying our cancellation. We asked to speak to a manager and are still waiting....WA Sedona
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October 2023 by KASUAL _
I bought 4 stools. You cannot pick up only have them delivered for a fee. Only two were shipped and one of them was faulty. They sent out a tech who couldn't fix it. The part was going to take 2 months to arrive. They sent the other two I insisted be put together for me. They were fine. Eventually they replaced the faulty one but they put the legs on backwards. They sell cheap furniture and must pay their workers a cheap wage based on their performance. Don't shop here. It's not worth the price.
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September 2023 by Christine Blake
Tommy was our salesperson and he was great. He took the time to show us several pieces and answered all our questions. We were able to get all the items we came for and we’re happy with our choices.
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September 2023 by Beth's Travels
I was hesitant to go into a furniture store because I feared a high-pressure sales experience, but it was wonderful! Tommy was helpful and made the buying process easy once I'd tested every single couch in the store. The delivery was smooth and on time. I'll come back here the next time I need furniture.
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September 2023 by Tarif Ahmed
Walked in, was acknowledged by absolutely no one. Spent 20 minutes walking around, not a single sales rep decided to help. Was prepared to buy a whole set of furniture but I didn’t want to give these people a commission. Three supposed employees were bumming around the front doing God knows what. I’d rather buy off the website than give this location a sale.
