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April 2021 by Google user
I went here to turn in my 20 dollar winning scratcher and the blond lady working behind the counter only gave me 19 bucks! I didn't see a sign posted anywhere saying that they were going to cheat you out of your winnings! Not cool
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June 2020 by S B.
Thought the rule was no shoes , no shirt no service especially during the Covid pandemic. Just watched a group of small kids repeatedly kick the door with their bare feet and run in and out of the store several times - again with bare feet. Kids were hanging off the shelves and running around inside . Shameful.
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August 2019 by Candis B.
AZ One is the worst credit union I've ever been a part of. They are extremely slow in posting transactions. For example, I have deposited money in my account, written a check to another account, paid a bill from the other account, the money has been gone and AZ One still has not shown that I even made the deposit. It can take days to show. In my opinion there is no excuse for that. Also they seem to find every hidden way they can to take money from you. Typically we try to stay with credit unions rather than banks. But I am tempted to go to a bank after having worked with AZ One.
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March 2019 by Joe P.
This institution will steal your money by hitting you with overdraft fees and charges. At 11:58pm I checked the mobile app. It said I have money available, so I bought some food. The next day they had backdated a charge, so I didn't have any money, and a charge of $8 was hit with a $35 fee. Because of this fee, when I made a deposit and other charges, my calculations were way off and I was hit with several fees. My account was negative $144 by the end. And all this is with overdraft protection. My account shouldn't go overdrawn, but because of back dating charges I was hit with many. This credit union is not for normal people who live paycheck to paycheck. This credit union is for people who can have an extra $1500 in each account. Well I don't and I will not pay to run this establishment. I can't afford it!
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February 2019 by Stephanie M.
I had an issue with a bill pay that went to Medicare. They claim they never received the money. 1st call to cust. service I was given info that ck had been sent and was paid. I needed a copy and was informed I needed to go to a branch. I went to my local branch and that was pretty useless. Was told that a ck wasn't sent but was an electronic transfer deal, so no ck to get a copy of. Back and forth with medicare including a 3 way call confirmed a ck was sent. Bottom line was Amber at OneAz found the info I needed and I do have a copy of the ck and without her assistance I'm not sure this could have been resolved as fast. So kudos to phone cust service and thumbs down for branch cust service
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August 2018 by Jayme T.
I have had very negative experiences at One AZ recently. I love the staff including the manager. After 10 years of banking there, they decided to cut off my money supply. I had no access to money over a weekend. I have taken my money elsewhere. I am very disappointed by the decisions of the higher ups. Maybe the staff should find other jobs!
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July 2018 by Dustin W.
I called there store to ask what it took to become a member with them and they told me ...but it is really loud at where i work So i asked them again to just make sure i had all the paperwork i needed and they just hungup on me ...this is the store in prescott valley ....the worst service ive come across in a very long time
