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January 2024 by Chelsea J
If I could give zero stars I would. Unfortunately thats not an option. We Paid a deposit of $9,300 on 12/1 to Tri-City Home Improvement Pros to *********************. No work has been started and the company is unresponsive. Two employees have called us saying that he has taken all the customers money and ran. He is also withholding wages from his employees. Employees say he plans to bankrupt the company. Complaint has been filed with ROC and we are seeking out legal support. Sharing this so no other families become a victim to what hes doing.
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September 2023 by Debbie Fowler
Do not use this company because they talk great but do NOT take care of their mistakes.Bonded but don’t want any problems with their insurance. Save your sanity and $$$$STAY TUNED more to followService: General construction
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August 2023 by Debbie F.
Don't bother trying this company, pleasant but they do not cover their damages caused by the people who they send.Save your sanity and $$$$
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August 2023 by Ayda M.
It is always true when people say you get what you pay for. Don't go for the cheap, go for in the middle.This subcontractor basically hires cheap labor and that's what you get, poor quality finish, miscommunication and I can see not experience. We had to be on top of it to make sure it was finished correctly. The gate we had done, our own pre existing gate was used and some slabs added, the welding so poorly done and fixed by manager but not completely professionally done..I will never call them again and I do not recommend them.
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July 2023 by Donna King
When purchasing our home in Prescott Valley which was built in 1991, it was obvious the house had been neglected for years and the interior had never been upgraded. We reached out to Athena at Tri City Pros who was recommended to us by Beastmode Demolition. Athena was our Design Consultant who was extremely helpful picking out our flooring, tile, bathroom vanities, sinks, showers, tubs, etc. She has a great knowledge of the products available along with very competitive pricing. She was very responsive to our needs and was a pleasure to work with. Darrell was assigned as our Project Manager, and we couldn't have been more pleased with anyone else! He was a great communicator who called us with daily updates, photos and Facetime chats to keep us informed as we were in another state when the work was underway. Darrell was also very knowledgeable and trustworthy. The work quality and final product exceeded our expectations! Darrell was a pleasure to work with as well! I would highly recommend Tri City Pros and their phenomenal crew to my friends, family & everyone! We will definitely use them again in the future!
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July 2023 by Tracy Geslak
Darrell is an amazing site super visor. He is on top of every detail Mike did an amazing job with the wood work that needed replaced TJ was very quick and precise also. Looks like a different house Thank you to the entire team.Services: Exterior painting
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July 2023 by Cindy Truan
Love our new remodeled bathroom. Athena helped us pick out tile and flooring from their showroom and Casey, Sarah and Colton were all great.Service: Home renovations
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May 2023 by Ms A.
We had Tri-City update our dark kitchen - they painted our cabinets, new quartz counters, backsplash, sink, and faucet. It gave our space a whole new look, and is much brighter. We worked with Athena for the design selections and Justin was our project manager - very happy with both of them. It was a great project, and I would highly recommend them.
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May 2023 by Anton Guerrero
Work was extremely sloppy through out the house. I’ll list below pros and cons:Cons:-Drywall finish work was not sanded nor smooth anywhere. Very inconsistent- paint was not finished in underside of fixtures such as behindtoilets-floor joints were cut short and exposed in many areas, not tightly fit-floor joint were cut and not considered with heat expansion so we have bubbles in the floor when it gets warm-“new” plumbing is leaking behind wall-trim is uneven-bathroom tile work is uneven and visibly shows-no fixtures were removed when painting, so paint is splattered all over light switches, plugs, and base of light fixtures-spackel and paint splattered on exterior of home when working outside.Pros-a few of the rooms were done well but the inconsistency through out the house drives me nuts.-the work looks decent in pictures but not up close.Tri City construction needs to understand these are major issues for any remodel and their work needs to be overseen but someone capable. I can tell you guys are capable but you certainly didn’t try with my home.Services: Tile work installation
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April 2023 by Tyler Pince
We hired Tri City to finish an apartment that we bought. The bank forced us to choose between them and another local contractor. They say "you get what you pay for". With Tri City, I got less than I paid for.They quoted almost double the standard rate ($5 per square foot) to install click-together vinyl plank flooring. For that price, I expected a premium install job. The result didn't exactly "wow" me. There is a chip broken off in the corner of one piece and they just left it and installed the other boards around it. Some parts of the floor move vertically when stepped on, which should not happen with a level, concrete subfloor.They also picked up and installed a bathroom vanity with a CRACKED countertop. They never informed me of the issue or contacted the retailer for a replacement. They just ignored the flaw and said the job was done.I have called multiple times, was promised a call back, and never heard from them. I followed up with my first and second project managers but neither of them still work for Tri City.If you hire this company, be prepared to babysit them every step of the way. Based on my experience, they can't be trusted to complete the job to the standard you'd expect for their high price.
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April 2023 by S W
I had an excellent experience with this company I would recommend them to anyone The project manager and the owner very respectful always spoke to me as an equal and treated me with the utmost respect please use this company.Services: Install flooring
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March 2023 by Tyler P.
We hired Tri City to finish an apartment that we bought. The bank forced us to choose between them and another local contractor. They say "you get what you pay for". With Tri City, I got less than I paid for.They quoted almost double the standard rate ($5 per square foot) to install click-together vinyl plank flooring. For that price, I expected a premium install job. The result didn't exactly "wow" me. They installed a broken piece of flooring and they just left it and installed the other boards around it. There were plenty of spare pieces so it's not like they had to use the broken piece. Some parts of the floor move when stepped on, which should not happen with a level, concrete subfloor.They also picked up and installed a bathroom vanity with a CRACKED countertop. They never informed me of the issue or contacted the retailer for a replacement. They just ignored the flaw and said the job was done.I have called multiple times, was promised a call back, and never heard from them. I followed up with my first and second project managers but neither of them still work for Tri City.If you hire this company, be prepared to babysit them every step of the way. Based on my experience, they can't be trusted to complete the job to the standard you'd expect for their high price.
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March 2023 by Brenda T.
Worse experience I have ever experienced. I tried for almost a yr from time they started tearing out ky 30k bathroom remodeling to get them to just finish the job! Still not done! A report to Contractors association is inevitable. Promise the world give little.I am a business owner ( hardware store) I know contractors! This was crazy
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January 2023 by Jill B.
Tri-City Home Improvement has exceeded mine and my husband's expectations. We are still waiting for the last finished touches but so far we are so happy we called them. We started with four contractors and the estimate Josh gave though it was not the lowest, it was the fairest and most thorough. Josh was our initial point of contact. He was patient as we worked through what we wanted to do. He gave us line by line estimates with the breakdown in costs. Josh also gave us four references and they all were great. Our project manager is Murph. He has been great with communication and he even suggested a better option (Keeping our windows) which gave us more of a view and less costs. Tri-City Home Improvement will always be our "Go-To" for home improvement works. Below is the before and after pictures.
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November 2022 by jeremy wiitala
I paid my deposit, which was half the job, then never heard from them again. It's been three weeks. Sure feels like they just stole my money...
