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November 2024 by Taylor
Customer service horrible the manager there is shady rude and disrespectful and should not be running a business. I hope people go elsewhere! When you pay for an expensive car wash you shouldn't get treated in the manner that the manager sure treated me. So all and look elsewhere any car wash can clean my car correct but the customer service is what makes a difference! I hope this helps anyone and everyone to avoid this place and the disrespectful rude customer service
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October 2024 by Susan Wiles
I like how the they hose off car before going through.
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October 2024 by Jennifer Dunivin
Updating to 3 stars since owner had now decided to take care of my daughter's vehicle.
Daughters windshield is broke and dents left on hood and roof. Obviously a malfunction and owner is not taking responsibility! Stated they would pay my daughters deductible that is not sufficient and we will be contacting attorneys!
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October 2024 by Colleen Fleckenstein
Monster Car Wash is by far the best car wash in town. Every employee I've had the opportunity to speak with is knowledgeable, respectful and friendly. I've never had to drive through a second time. I appreciate the attention to detail from the folks who spray my car.
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October 2024 by torin sidonis
They let any long winded loon write reviews these days. On that note I use this car wash at the highest level at least twice a month since they opened and have never had any issues. There was a time when parts were broken but it’s understandable that a machine breaks down once in a while, it happens. They have never had rags or towels to dry the car because that’s what the air blower is for. And having to vacuum your own car at a tunnel wash is beyond par for the course, never been to one that did it for you. I work close by and know the employees pretty well, Eric (not the manager) has never been the manager and is a very pleasant person. And why would you get a membership three times to immediately cancel it? Just get a normal wash and if it didn’t work well enough for you don’t go back. I have never had any issues with my car being damaged or scratched from the wash (having a seven year old niece with a bike however…) long story short this is a great tunnel wash with free vacuums that has great employees.
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October 2024 by Jeffrey Whitlock
Great car wash. Starts with an entire vehicle power wash.
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October 2024 by Eric Brockmire
As a business owner myself, I am floored that this car wash is still in business. In the adolescent stages of this car wash opening, I met the owner and discussed with him the business model for the car wash and where the concept was derived. They are using a model business plan from Florida. He was excited for the venture to start, and I was excited for the community and for him as a business owner. This particular location is 1 of the 6 and he owns 1 of them.
Since the opening, I have attempted to use this car wash 3 times. I have bought the $40 monthly plan twice and just recently bought the $30 plan. Disappointment at every level. This poorly managed car wash will not receive my business or anyone else's business in the Prescott and Prescott Valley area if I have anything to say about it.
They sold me a $40 plan and did not tell me that a part of the cleaning process was not working because of missing parts. So, needless to say, the front of my truck was not able to get clean. Their solution was for me to continue to pay and use the car wash and wait for the parts that would clean the front of my truck. Two months later, it was still not fixed. So, I cancelled and did not attempt to go back for a year and a half.
Second try at $40, was my girlfriend's car. She drives up to Prescott twice a month. She wants a clean car, and she passes the car wash on the way to my house. Bought her the monthly and again, the car was not clean. I guess they had another problem with the equipment. We were disappointed because its location is perfect for her. I use Ocean Blue now, because I am in town on a daily and I can count on the Ocean Blue having a clean facility, friendly employees and A CLEAN TRUCK!!!! But for her, she is never in town.
Eric, the manager was rude and upset that we were not happy with the bad car wash she received and was extremely out of line with us. The other employee at the time was very nice and she told us that she would contact us as soon as the car wash was fully operational. She did and we attempted for a third time. On that note, it is important to know that Eric's lack of customer service was so ridiculous, that we requested a call from the owner. GUESS WHAT....we never heard from him.
Now it's the third attempt to support a local entrepreneur that did not call us back, that has a non-service hearted manager, and now....no towels in order to dry off the car.
The manager Eric was at the pay station when we arrived. We told me that we would like to pay the monthly plan and asked him what the difference was between the $30 and $40 plan concerning the wax versus the conditioner. Eric's reply was: " Dude, I really honestly don't know."
Not a good salesperson!!!!
Washed the car and needed to go inside to sign the monthly document and get some towels in order to dry the car off from the left-over water spots that the dryer cannot dry. We were told that they had no towels and that they were sick of people taking them and that the used towels had not been washed yet. We asked how we could dry the car, and the young girl said she did not know and that she would get the manager. So, Eric (The MANAGER) said there was not a solution, and we told him that we were upset that we just signed a monthly membership and have no way of having a clean looking car with no towels available to us. WE TOLD THEM THAT WE WANTED OUR MONEY BACK AND WE WOULD LIKE TO SPEAK TO THE OWNER. THEY SAID THAT IT WAS NOT POSSIBLE. AND ERIC... (the manager), told us that they would like it if we cancelled our membership and to not come back.
What do you think about those apples everyone???? Please do not support this business.
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October 2024 by Annette Peterson
Best Car Wash in town!!! They spray your car down before ypu even go through the car wash. No clamps on your tire! At Ocean Blue the back of my car never got completely clean but it sparkles after at the monster car wash! I highly recommend!
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October 2024 by DeMaris Dittrich-Feike
Stopped for a quick car wash, fast and friendly
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September 2024 by Dale Mannies
No waiting! In and out quickly with a good wash.
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September 2024 by Edwared McLaughlin
Best car wash in town. $5 gets you 10 minutes of wash time in the self-serve bays. Would be nice if they had a few more self-serve bays and the brush soap was a little more generous, but still 5 out of 5.
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September 2024 by Michael Madsen
Great carwash! I never wait here, and the prewash spray does the job to make sure all grime is gone. Friendly attendants.
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September 2024 by Heather Bierner
Not great. I probably won’t take my truck here again.
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August 2024 by Ruby García
Happy with this place! I drive from Prescott to go here!
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July 2024 by Donna Murdock
My jeep was damaged in the car wash and the company will not pay for the damage. They said this happens a lot with high profile vehicles so if you have a lifted vehicle don’t go there. Owner will not even respond to us.
