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January 2024 by Michael Alquist
I like going to the Prescott Valley location because Jerry is always accommodating and very friendly to my family and I. As a Firestone credit card holder that is important to me as I know I can take my money elsewhere but they know how to treat customers.
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January 2024 by Tracey Bogar
Had a car that I bought from Carvana. Took it to get a tire that had blown out one day. Firestone told me two tires were different not the ones that should be on the car. Carvana agreed to replace the two. Firestone also told me I needed a new battery. So I had 3 tires put on that day. Did not replace my battery that apparently needed changed cause it was bad. This is months later and battery is good. Anyways on the way home it was the roughest ride ever. Went back they say it was accidentally aired up to 44 all four tires. That the air gauge was not working. I feel like it was done on purpose. I will never go back to this Firestone no matter what ever again. I used on in Peoria AZ that I always was happy with the work and treatment. Will never go to the Prescott Valley Firestone again.
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January 2024 by Hali Hodges
Jerry and Nathan always take the best care of my husband and I when we have to come in. Whether it's with tires or oil changes the customer service is always top tier. We drive out of our way as far as convenience goes just to take our vehicles to fire stone in Prescott valley. Thank you Jerry! Thank you Nathan! You guys are the best.
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January 2024 by Becky Goldsmith
Friendly, helpful, made suggestions but weren't pushy.
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December 2023 by George W.
Great service. Waiting area needs attention to make waiting for your vehicle pleasant. Other than that the service was good as well as being friendly. Good explanation on what further car issues need to be addressed in the future.
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December 2023 by Ashley Ivey
Purchased the lifetime alignment, okl chnHe. Quick service and did not push additional services. Ill be back. Helpful with reviewing tire alternatives (in the near future). Wish I would have visited sooner.
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December 2023 by Lisa Prince
Pat has been fantastic to work with and has been super helpful with every step of the way with my new tire purchase and lifetime alignment!
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November 2023 by Lisa Schumaker
I brought my Lexus in for an alignment as I purchased the lifetime alignment(fist time bringing it back for once since purchase) the gentleman said that they don't do lifted vehicles anymore but said he would go and look at and try to do one. I was like thank you.He said that they really couldn't do the alignment. So I leave and today I was doing my brakes and the inner and outer tire rod ends on passenger side had to be replaced-I took a picture to show that there were fresh scraped from a vise grip or channel locks or whatever they used to attempt alignment.I would have appreciated it if they said something -oh your tirerod is bad or just something. Not sure if they were trying to hide it so they dint have to fix it. Would have preferred if they were honest as it is an old SUV and would have had them replace it.Service: Wheel alignment
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November 2023 by Al jameson
Ripoff...they did an oil change on my camry in February and informed me I needed a new rack and pinion steering for $1,500 as it had a bad leak. So I religiously check all my fluids weekly. Here it is November and I have not lost one drop of power steering fluid. Hmmmmmm......
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October 2023 by Mike Young
Thank you everyone for your reviews. Before I choose an auto-repair shop I look at the reviews, I will not be going to this place I've had these experiences with the local shops in the Prescott area.I will continue to take my business down to Phoenix, Chandler, Tempe area. It is worth the trouble. DON'T put your trust in these podunk rednecks in this area.Welcome to Prescott. What a Joke
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September 2023 by ItzaWavy
STAY AWAY.Came to get a quote today for tires… not only were the two working very rude, but the quote was 25% more than I was quoted at discount tires. If the mechanics working had a decent attitude, I probably wouldn’t have posted this, but since you guys want to act like jerks, I’ll do the same.Discount Tires, nicer people, cheaper prices.
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September 2023 by David Hernandez
I did love my Phoenix areas Firestone stores, because of great customer service and they are open 7 days a week and do mechanic work. Bought 4 new tires at the Prescott valley location right before the pandemic. Went in for a tire rotation a few years ago, at time of opening with no customers, to ask if they could do a tire rotation. The worker was more concerned about where I was parked then helping me. I reported him and he was reprimanded by the regional manager Victor. Go forward to today I made an appointment for 10 AM and was told am I leaving the vehicle. I told him I made an appointment with the expectation of waiting for a simple task. The employee told me it is better to call the store and not use Firestone's website as he did not have my reservation. He said it would be a hour and a half at least and I told him I have an appointment. He asked what was my expectation of the wait, I told him less then a hour. He did nothing to accommodate a customer who unfortunately bought 4 brand new tires from them. I told him this store is pathetic and I will never come there again.
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August 2023 by Sari Stevenson
Excellent customer service. We brought my husbands truck in for a tire repair, which was done promptly and the tech ended up finding another nail in a different tire, which was also taken care of quickly. I brought my vehicle in on Sunday for an overall inspection and was pleased when they called me to tell me "your truck is in excellent condition". I was expecting to be told that I needed brakes, but nope, they said the brakes still have a lot of life in them. The honesty is worth everything. Thank you Nathan and Jerry. You have two new customers.
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July 2023 by Lynette Woode
Go elsewhere. I set an appointment for my car a day ahead of time. I was told it would take about 2 hrs.I dropped my car off for my appointment and, 1.5 hrs later, had not heard a peep from them. I called and sat on hold for 15 minutes.I was then told that they were just getting ready to take my car in and that there are 2 types of drop offs. Since I had not waited for my car there, I must not have needed it right away!Never again will I go to a Firestone.N E V E RFunny, Discount Tire just texted, and my vehicle is ready! 1 hour later! Thank you Discount Tire!
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July 2023 by Ally Chomyn
The guys at this Firestone were so friendly and knowledgeable!! They got my tires changed in an hour and out the door. Had a bubble in my front tire and they knew it right away. Thank you so much for all your help Pat!! Highly recommend :)
