Banks in Prescott Valley, AZ

“Jasnia helped me open a checking and savings account and was very Profesional and made me feel very comfortable. She also helped me set up my account for my phone. I am 64 yrs old and not that knowledgeable about my phone. She was extremely helpful to all my needs.”

“What’s a review without a detailed experience?At first I had a very bad experience with DF. I applied for my car loan online, the vin was clean and my application was approved. I went inside the bank to bring the documents, I talked to Danielle D. over the phone and everything was good/approved. The next day I brought in my documents and mind you that this bank is inside of a Frys grocery store, very close to the self checkout. It was a busy Friday afternoon, and while I was standing at the front desk, Danielle announced infront of everyone that my application was denied bc the car was stolen.. and told me to go to the police. Immediately I was panicked and very embarrassed bc I thought I bought a stolen car ?? Danielle’s voice was loud and condescending, all of the other employees and shoppers standing nearby were staring at me.So I ran out of the store and immediately called the PD. They came out and ran my vin, the car had been stolen 4 years prior but was recovered and cleared. It was a whirlwind. I went back to the bank the next day and they reapproved my loan. It was a nightmare and also so embarrassing.I decided to stay with DF bc the loan rate was excellent and I didn’t want another bank hitting my credit again. One application dropped my credit score almost 50 points. Anyway, since banking with DF for the last year, they have been really great. If I go to the bank, I make sure to avoid that employee. I feel that she was very unprofessional and could’ve handled the matter privately.My bad opinion of them has changed. They have annual membership awards and their loan rates are excellent. Their app is secure and easy to use. The only downfall of this bank is there’s only one branch in my area and I have to go inside of Frys to make a withdrawal or cash deposit. They also aren’t set up with Zelle. I would still recommend this bank to my friends and family.”

“I had the pleasure of opening a business account with Christine, the branch manager. I was seen within roughly 5 minutes, no appointment needed. She was kind enough to go over all questions I had. Prior to doing some shopping around this was the better deal for my business. Originally spoke with Faith who kindly took care of organization for me to speak with a banker/manger. Banker whose name I didn't get (I cant hear lol), she offered me a water. Thank you all for the outstanding treatment and ease of process.”

“I do banking with WaFd on behalf of the company I work for. This bank treats you as a valued customer. They get to know you and greet you by name. Excellent customer service and friendly staff.”

“The best bank ever! The 3 branches in Prescott and Prescott Valley are amazing. Their employees treat you like you are family. I have a few accounts with them and any time I have questions regarding anything they always have answers right away. If we have any issues they are resolved quickly. They care about you as a individual person not a number. I have had accounts at ALL the large banks ( not any more) and Foothills Bank will and is my favorite . It has become the place were I trust because honesty still exists at Foothills. It’s been a place for a 61 female to rant and rave about to everyone new that moves into town.Thank you Foothills Bank,You rock!AnnAlias Annabananna of Arizona”

“Great service, great app, good credit card programs, people are friendly, helpful and respectful, very neighborly! Wish I had checked them out sooner...they are ranked in the top 10 in the WORLD as far as integrity and safety as far as assets and customer services! Our bank forever! ?”

“I wanted to give a shout out to Alexus at the Prescott Valley branch. She is the best MSR CU West has. We both worked in a credit union and know what good service is supposed to look like. A couple of weeks ago we came in with a sizable cash deposit. She was quick, accurate, efficient and helpful. She also told us we could move our checking to one with a higher interest rate and did it for us in a couple of minutes. We always look for Alexus when we come in to the PV branch. She is an asset to the credit union. Thanks, Alexus!”

“2022 UPDATE: Chistine Manning represents everything good about ONE AZ Credit Union. Brought my issue to her attention and she helped immediately and explained. As a regular visitor to the Prescott Valley location I have continued to have positive experiences with all banking needs. Hannah is cheerful, welcoming, fast, efficient, and helpful in all her dealings with customers. Amanda is always cheerful, welcoming and helpful with her dealings with customers - she is 100% customer focused. Jacey is always cheerful, welcoming and helpful in her dealings with customers. This crew is one of the best and Christine really paid attention, which made me feel like a valued customer. WELL DONE - entire team.OneAZ Credit Union really easy to work with. THANK YOU.”

“I joined Desert Financial Credit Union today. I walked in to the branch inside Fry's without an appointment. Unfortunately, Koreena had an appointment already scheduled so I had to return about 40 minutes later to join. Koreena treated me like a "member" rather than a "customer". She was friendly, knowledgeable, and professional. She handled my requests perfectly. On the same day, just before I went to Desert Financial CU, I joined Credit Union West. The difference is like night and day! (See my Credit Union West review). When the CD at Credit Union West matures, I'll probably move that money to Desert Financial CU...Desert Financial CU is just a more professional and enjoyable experience. Thanks Koreena!”

“I have had an excellent experience. They helped me with some notary services and I was so impressed with the people and service that I left OneAZ without any hesitation to become a chase customer. In addition they give veterans and service members a very good deal.”

“It amazes me that this location has such bad reviews. I had financial needs as we are purchasing a home. Nanette noticed right away that we were not benefitting as much as we could be from our savings and took the steps to make the most of our money. Her follow up is to be commended. When you walk into this branch it is nice to be greeted with a smile. Angel was also able to step up and get us exactly what we needed on very short notice. And thank you Stephen for making sure my message got where it needed to be.”

“Recently had a fraud alert on my debit card and Chase had to issue me a new debit card. I had to go to the bank to get cash out for the holiday weekend until I received my new card. Lorna was so kind and went above and beyond to show me how Chase had already assigned me a new debit card and how I could use it on my Google Paywallet through contactless...What great info this was! Thank you Lorna!”

“Overall great experience.

After spending nearly a decade with another bank, I had a horrible experience which caused me to switch banks. I called in an set up an appointment to start a new account, I was taken back start 30 minutes early, and even finished up about 30 minutes earlier then expected. My banker exceeded expectation even assisting me in setting up online banking and digital wallet on my phone. Amber Sandoval, was my banker. She was very friendly, personable, efficient, and good at her job. Great customer service.”

“This location has gone from a single star to a FIVE star rating. Visiting the branch is an entirely new & pleasant experience. The lobby staff are super helpful & friendly. The Assistant.Manager & Relationship Manager are attentive and very helpful. I had strongly considered leaving BofA because of prior bad experiences, but now I'm interested in staying as a result of their great customer service. Well done BofA!!”

“Amanda Martinez was the best experience we ever had in opening up an account at any other bank. It was our first time using Bank of America. We are going to be transferring all of our accounts with them because of Amanda. She was very helpful, fast, to the point! We just loved her! Thank you so much!”