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August 2024 by Celia Burrows
I became involved with this garage due to a court case. The owner, and I were put into a situation neither of us were responsible for.
I will say a little compassion and patience on my behalf would have been very much appreciated, but by the time I was thrown into the situation the frustration level at the garage was very high. Understandably so, but again, not my doing. I was honest, I dealt with the situation the best I could and got a lot of pressure, and threats the vehicle would be sold from under me.
To be fair, I have to say that the price I paid for storage for someone else who abandoned the vehicle at the garage could have been much higher, so I thank Jerry and Elaine for at least that much. As far as workmanship, the vehicle was not running when taken there, but seems to run fine now. So I will give that credit as well.
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August 2024 by Colleen Miele
All American is a great family owned business, they take care of all our families vehicles. Great people, great customer service.
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June 2024 by scott barnes
Only want to warn people about this so called mechanic so people dont make the same mistake I did. Brought my truck here thinking this is a trustworthy shop, completely not the case. Wasted over $5000 attempting to get my truck roadworthy only to have it break down 100 miles away from home while working out of town a few days later. Had it towed to his shop after breaking down and already spending over $5000 thinking if this guy has integrity he'll take accountability for the issues I had expressed from the beginning. Not the case at all just manipulative storytelling trying to convince me to spend thousands more. Part of the money I wasted was for an alignment in which they gave the truck back to me with steering completely jacked constantly having to correct while driving. His answer to that was I needed new tie rods for them to give my truck a proper alignment and spend another $3000 for that and new timing belt. I expressed concern regarding timing belt needing to be replaced because of clicking noise coming from the front of the engine in which you would have your mechanic check it out? Even your mechanic said the clicking noise could have been the timing belt getting ready to go so you clearly didn't address it from the beginning. Decided to have my truck towed out of there at that point and find a trustworthy mechanic to fix the issues. Wouldn't recommend All American Auto to anyone after this experience or ever consider bringing a vehicle here. If the owner would have been straight up with me from the beginning and told me I could be spending close to $10,000 to get my truck up to sub par I would have instead taken that money and used it as a down payment for a new truck. Instead he used manipulative storytelling and hypothetical scenerio tactics to persuade me to empty my wallet.
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May 2024 by Meteor
Just facts; I've been bringing my vehicles here for awhile now. Jerry and Ilene have been honest with me. I stay with them because I've found no one better than them (I've used other shops in the area before). The last job I had them do came in with a lower cost than they quoted. I'm not saying Jerry walks on water, but he's a good guy and provides good service. I've never had any reason to question their honesty and forthrightness. Phillip Delaney
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May 2024 by Jessica Schilling
Update: now our car isn’t working at all….but there’s nothing they can find wrong with it. This mechanic is either a crook or has no idea what they are doing! Thanks to them we are left without a car!
We took our car here to get a new engine put in and have nothing but problems with the car every since. Every time we take it back to them the keep it for several weeks and do nothing to fix it. The most recent time we took it in with the check engine light on due to transmission problems (the engine is less then a year old this shouldn’t be happening) they have had it for 5 weeks and they claim that they can’t find anything wrong with the car….yet the transmission keeps slipping and the check engine light is still on! We couldn’t be more disappointed in a Mechanic who claimed to be all about helping veterans!
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September 2023 by Mark Conde
Great service, I've been taking my car here for about a year for oil changes and a few minor repairs. ⭐️⭐️⭐️⭐️⭐️
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September 2023 by Giggles
Good service but high priced
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August 2023 by Anthony Naimo
I recently purchased a '05 6.0 Powerstroke. I was due for an oil/fuel filter change and contacted All American to get an appointment scheduled. I also had a check engine light which was for a glow plug. Ilene got me scheduled over the phone but said she would have Jerry give me a call to answer the questions I had. Jerry call me that day, answered my questions and talked me through what to use if I decided to do the oil and fuel filters myself (which I did).I showed up for my appointment and Jerry got me taken care of right away. He ran test on everything and gave me options on taking care of the glow plug and a range of cost depending on what happened when he took it apart. Well, it all went well and the cost ended up coming in at the bottom of the range he gave me (love that!).After I had paid, Jerry came out to the truck and showed me a couple things to be keeping my eyes on and gave me some preventative steps I could do to help keep the truck running strong (and out of the shop).Jerry and Ilene are amazing! They take pride in their work and business and made me feel like they wanted what was best for me.Great people and the best shop around! Look no further.
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August 2023 by Chad Jaramillo
Called just to ask about an oil change. Then i asked about what kind of filters they sell and how many microns are because its a diesel truck. The gentleman on the other end had no idea what he was selling. And when I asked out of confusion "you don't know what you offer for filters" he replied try another shop." I even called back to make sure I heard it right. I figured as a combat veteran myself, this was the place to go.... it wasn't. Don't put veteran owned then act like that gives the rest of us a bad reputation.
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July 2023 by Jesse Berg
These people know what they are doing , 2 stars only because they are shady as all be , gave them my truck and they told me it was probably a sensor issue and they had to change out parts to make sure , after 1500$ and them changing 3 parts that were still good they finally told me I would have to go to another shop to get the sensor changed , they only stopped changing parts because I kept the last one which they didn’t like , even offering to reinstall it tho I’d still have to pay for the time. Shamed they call themselves American and not Chinese , spent to much money with them and now my radio doesn’t work , only gets one classical station
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July 2023 by Gail Knowles
Had a great experience and very nice people. Wheel alignment took only a few hours and my car drives like a champ. Even took the time to explain why alignment was off and showed us the pre-repair alignment specs PLUS reasonable prices.
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June 2023 by Mel Frisbie
Jerry, Eilene, and his entire staff exceed professional standards anf exemplify personal service. Attention to detail is not just a slogan. My '99 F250 Powerstroke has 445k miles. With Jerry's shop, I can exprct another 400k. Whether clutch, battery cables, alternator brakes, etc, never a question. My '94 Jeep, with 215k? Same same.Services: Auto brake replacement
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April 2023 by Cristina Winemiller
The folks there were awesome! Truck runs like a dream and we were treated kindly and with patience and understanding.
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December 2022 by James B.
Family recommended was not disappointed. Been coming here for years location works to my advantage as well.
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October 2022 by Celeste Ruppelt
An unexpected oil change away from home when the low oil message came up. After three tries, I found this veteran owned company that had an immediate opening.They are off 69 on E Valley Rd.They took care of my car quickly, and I waited in the lobby, but I didn't wait long. Service was friendly and I felt like my business was appreciated. TY.
