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January 2020 by Andrew Tabor
I was an employee here liked the company definitely would recomend it
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August 2019 by Mr “Math” Ratio
Totally helpful
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August 2019 by Tia Humphry
Ace moving owner is aggressive and rude.
Their employees were careless and caused damage. The equipment was inadequate.
It broke during our move. They were a man short, and denied causing damage.
There was damaged to furniture, appliances and the house. I DO NOT RECOMMEND THEM EVER !!!
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August 2019 by Mr Ratio
Totally helpful
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July 2019 by Jayne T.
Our experience cost us 2000.00 plus in stolen jewelry which the owner considered damages. She never flinched when we told her our property (jewelry) had been taken. The moving guys loaded until noon, then left with all our belongings in the truck including my jewelry box, for lunch. I wouldn't hire this company based on trust issues alone. Incompetent, lack of integrity. They are irresponsible. Only care for their business, not you.
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January 2019 by Brock L.
These guys are fantastic! They are one of the few businesses in Prescott that do not take advantage of new residents like so many subs in the area do!! They treated my household items like they were their own property and were low cost too. Cant say enough about them. I just wish that that Atlas Van lines who moved me from Cleveland,Ohio were as careful!! Brock
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December 2018 by David Summers
Quad City Business News featured Ace Moving not long ago with the owners proudly proclaiming the 'concierge' customer service offered by their company. This couldn't be further from the truth considering the suffering we experienced from our move with them.
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December 2018 by Brian Payne
We have used Ace Movers 3 times since April 2014, twice just since March 2018 and words cannot describe how terrific Ken and Susan are.
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December 2018 by Beans story time channel
Do not let these people in your home! They arrived late, without enough help, destroyed property and refused to admit they caused damage to the home and lied. Complete thieves that take advantage of other people beware!!!
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October 2018 by Jane A.
the men who came out to my friends house made false accusations to the sherriff department, The sheriff came out found the unfounded, It caused a lot mental anguish to an elderly women trying to take care of business of selling her property and downsize. Don't call this company if like privacy and not to be hassled.
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September 2018 by David S.
Quad City Business News featured Ace Moving not long ago with the owners proudly proclaiming the 'concierge' customer service offered by their company. This couldn't be further from the truth considering the suffering we experienced from our move with them. First, they needed to push back the initial start time by an hour, then were late by almost another hour never providing a satisfactory reason or returning calls during the delinquent time frame. Second, when they did finally show up the 'staff' consisted of temporary employed individuals that were out of shape, never moved furniture or household items before, and were careless resulting in broken furniture, appliances, scuffed walls, scratched floors, and excessive time used in process. Furthermore, the move was in such disarray one temp quit within the hour upon arriving after a heated argument in our house which creating a short-handed, chaotic mess of the already ill-prepared crew. The promised 8 to 10 ten hour job was now clearly going to exceed that time frame and flow into the next day as over 6 hours was used and not even a third of the house was loaded. Due to the required vacate timeframe from the sale of our house, I was then forced to get involved and add my experience to the moving process. I assisted with all heavy lifts directing staff on not only how to navigate the items through the old house but also in the offload in the new house. Emotional stress and physical labor was extreme in the process. Finally, when reconciling the bill, no apologies, no accountability, and no acknowledgement of damages or discount associated to the ruined antique items or my labor were included in the bottom line. In fact, I was accused of being 'unreasonable' when the subjects were even mentioned. I am writing this post only as a service to the community and a sincere hope that anyone who might read this will avoid the pain, suffering, and loss that has been experienced by using Ace Moving. Never, and I mean ever, would I use or recommend this company.
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September 2018 by Chris K.
This company has, hands down, the rudest manager we have ever dealt with in any industry. We had them move an exercise bike from a closet and the movers put a hole in the door. When we spoke with the manager, she denied it, refused to listen to anything and just hung up the phone in a huff. Stay away from these thieves.
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August 2018 by Frank Dagostino
Did a great job. Worked with me on the many changes to my moving dates.
The workers were very professional and courteous. The quote was accurate and fair
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July 2018 by Brian P.
I have used this great company three times since 2014, twice in just the last 4 months. Susan and Ken are just the best ever.
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June 2018 by Raina Rivera
Business owner owes my family hundreds of dollars and we called multiple times to get our money back. In which case the owner called and reported our " harassment." Susan fails to mention that this would have never happened if she hadn't cheated her employees of money owed. This is in fact related to her business although she claims it is not related. Also asks employees to work slower to gain money from unknowing customers, one of the reasons my husband left the company. We did not feel comfortable working for a woman who can't even be honest to the community she lives in. Please do some research and find a more reputable company to handle your possessions.
