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December 2023 by Ashly Alvarado
Guillermo was very helpful got us up and going with my new iPhone 15 very fast n professional would definitely recommend this store and his customer service is amazing thank you !!!
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December 2023 by Mary Lopez
It was a great time. He explained everything and I understood. First time in a long I really felt comfortable!!!!
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November 2023 by Jacques Charriere
Regina and Carlos helped me out. Regina went above and beyond to help me get the best possible deals available. Give her a raise!
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November 2023 by Sierra B.
Regina helped us for hours and was so accommodating. She did everything she could to make sure that we had the best discount we possibly could. Carlos jumped in and helped any time we needed and was very nice. They both spent so much time with us and made sure we completely understood everything and were totally satisfied. 12/10 recommend, couldn't have asked for better service.
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November 2023 by Erik Lee
Guillermo's knowledgeable and gives you all the information you need quickly but won't push you into the higher packages, just mentions them all and let's you decide.
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November 2023 by Preach Hughes
Wouldn't sale my grandma a phone unless she bundled. She would've just paid taxes on the phone. Sounds scammy if you ask me. Don't treat older people like that. I'll be to see you Guillermo when I get to Phoenix
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October 2023 by Zack Whitethorne
Overall an easy and smooth process for upgrading my phone. Regina helped with everything and I didn't have any issues.
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October 2023 by Mike Bridges
Quick and easy. Staff was very nice and handled every question with ease. They did have all computers down except for one so that did add some delays for the people after me. Again they handled the situation given well and communicated to the customers the situation at hand. Regardless the employees there were great to deal with!
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September 2023 by Gustavo Serrano
Great service! Quick and easy visit. Highly recommended
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September 2023 by Ismael Ornelas
I don't recommend this store I have been to this store multiple times and always had a problem. I also traded in a iPad for a newer one the bill was never reflected i think they kept it manager didn't want to give me a iPad trade in receipt. Horrible service I recommend you go to the other Verizon up the street!
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August 2023 by Gisa Spieldenner
Great customer service. Carlos was helping me and I got exactly what I needed and wanted. I will definitely go back. Also no sales pressure, which I thought was absolutely wonderful.
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August 2023 by Stephen Schultheis
I had an outstanding experience at Victra (Verizon) and it's all thanks to the exceptional service provided by Guillermo. From the moment I stepped into the store, Guillermo's professionalism and responsiveness were truly remarkable.Despite a slight delay in Verizon releasing my upgraded device, Guillermo went above and beyond to ensure that I remained well-informed throughout the entire process. His continuous communication kept me updated on the status, alleviating any concerns I had about the delay. It's rare to encounter a salesperson who takes the time to stay in touch and keep the customer informed in such a proactive manner.When the device was finally ready, Guillermo's assistance continued to shine. He patiently addressed all my questions and concerns, ensuring that I felt confident and well-prepared to start using my new device. What truly stood out was his willingness to go the extra mile. Guillermo not only offered his help in the present but also extended his support for any potential issues I might encounter while setting up the device later on. This level of customer care is truly commendable and speaks volumes about Guillermo's dedication to ensuring a seamless and satisfying experience for each customer.Victra (Verizon) is fortunate to have such an exceptional individual as Guillermo on their team. His professionalism, responsiveness, and genuine commitment to customer satisfaction set a high standard for customer service. My visit to Victra was not just a transaction but a memorable and positive interaction. If you're looking for a store that goes above and beyond to deliver outstanding service, coupled with a salesperson like Guillermo who genuinely cares, then Victra is the place to go. Kudos to Guillermo and Victra for setting the bar so high in the realm of customer experience.
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May 2023 by Peyton Brawner
Very friendly staff. I have never had an issue going into a Verizon. I like the openness of conversations between pros and cons of devices to ensure I’m picking out the best one for my needs.
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May 2023 by irving symonds
Shout out to the staff at this location. Last week I attempted to switch to Verizon at ANOTHER location down the street from this one and I had a terrible customer experience, I was never going back to a verizon place. But THIS GUYS at this one, they go above and beyond, the fella who helped me I think his name is Carlos so kudos for him. Also, while I was there since my case required a little extra time, I was watching how the rest of the staff was treating everyone else as customer service dictates. Great team, I highly respect that.
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April 2023 by Andy Estrada
CJ is the man, helped me with everything that I needed and as I came in completely distort from a T-Mobile store. CJ was the breath of fresh air I needed to calm down and actually have a great rest of my day!!
