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November 2023 by Marlo Kent
I wish they would stock the Color Pop shadow colors that they have on display. Seems silly to display a color then not have it in stock. This happens a lot at this store, specifically with the Color Pop eyeshadow display. Other than that, staff is nice and helpful and the store is clean.
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November 2023 by Elizabeth Arellano
I have previously tried the Benefit Brow Bar and I thought it was a good service. The technician said I didn't need an appointment, she also accepted walk-ins. However, a few weekends ago I went in for a walk-in and I was told she was fully booked. I never saw the technician but I had communication with an Ulta employee. So, I decided to make an appointment online while being at the store when I noticed she had an appointment available the same day and time that I was there. Now, I only believe that she didn't want to service me.
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October 2023 by Pearl Mahar
Used the happy returns kiosk there. It's a fast and easy return experience, though sometimes you have to wait for the trained employee to come. There was someone stationed there on my last visit though, so minimal waiting.
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October 2023 by Jose Lopez
Came in to buy mascara at 8pm, and they were closed when google clearly states that they are open till 9. This place has really gone downhill the past couple of weeks even the employees look miserable!
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October 2023 by Missie Virgo
Love this Ulta location, all the ladies are super nice and helpful. This will be my third time here this week!
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June 2023 by Marie Mendoza
This location is a smaller store. Therefore, they don't have everything the big stores have or things that are online. They only have one chair for hair appts. Me , my daughter & granddaughter love Ulta?
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June 2023 by Denise McBride
The employees are always so helpful. Ulta is the best store!!!!
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May 2023 by A FH
Went in to pick up an online order and was called “rude” by the manager.. She “checked” my ID and still asked for my last name after she had JUST checked it.. She said she did not have an order with that last name. I double checked I was at the correct store and showed her the address and she read on there “order processing.” I told her I received an email and text message that it was ready.. Her facial expression looked like she was annoyed and she made it sound like I had just placed the order and repeated to me that orders after 5pm would not be ready today. I asked her, “how long does it take for you guys to process because I placed it this morning?” and then magically found my order. She called me rude because I said it with a tone.. I told her she was rude and I was only giving her the same energy back. She was the manager… Always an unpleasant visit at this Ulta, will not be returning.
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April 2023 by Grace Austin
Workers are knowledgeable and I got my first Ulta haircut at this location. I will be coming back for a haor due consult on Friday. I will say the pricing guidelines on the site when you set the appointment are not the most accurate. My opalescent treatment was but the haircut was by the hour, I think. Not sure if they are all like that, though. The hair stylist recommended some products and right next to her station was clearance/sale items and I found a multi pack there so make sure to check that out, on the left back of the store.
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March 2023 by Alba Quintana
It is very disappointing that I receive a coupon in my email and I try to use it and surprise didn't work. The excuse was that the system is acting out. This is the 2nd time that happens.
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January 2023 by Cydni Comer
Im here right now and there’s a line wrapped and ONE person working the register while the others are walking around ?Here again. Same exact issue. Manager walking around. 1 person At register- multiple workers walking around.
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November 2022 by Connie Tibuni
Laurie was a LIFE saver! I came in to the Ulta store desperate after having a hair dresser at a salon suite mess up my hair SO bad! ..She overly bleached my hair drastically!! I ran into the Ulta store crying hoping maybe someone could help me and I am Truly thankful ?? for Laurie @Ulta in Gilbert on Baseline Rd. and her assistant Serafina! They took care of me and I walked out of there feeling so grateful for them and they made me like a million bucks!! Just check out the pics!
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November 2022 by Marlys Humbert
I was there Sat. getting a haircut. So far I love it . I could spend hours in this place, trying all the different make-up and parfumes, lots of fun on a Saturday afternoon!
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November 2022 by Karrla M.
The cashier was rude. No one came to help. They didn't have a lot of the items I went for. Store was disorganized. I will not be returning. I will not recommend to family or friends. Ulta needs to do better at hiring employee with better customer service.
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October 2022 by Dawn Molinar
Daniella did a great job on my brows! She's very kind and pleasant. Make sure you tip her.