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April 2024 by Dee Astell
We recently rented a trencher from this location, the associate topped it off with gas then went back inside, he didn't go over the equipment with us or check to make sure it was properly hooked up to the truck for towing. We got it home safely, but when trying to start it up and getting it partway off the ramp, the handle popped off the cord, leaving the machine perched on the edge of the ramp and us unable to get it back into place to hook it back up for towing. My husband called and after being told they didn't have any others in stock and no one available to pick it up, they referred him to try calling another department for repairing it, which happened to be closed. Long story short, we had to wait till the next day to have a repairman come out and fix the trencher so that it could be towed back to the store. The repairman mentioned that they were also missing some of the chains on the ramp to keep it in place. We will not be renting any more tools from this location.Luckily we had already gone to another Depot store who not only rented us a trencher to use, but also showed us how to work it properly and went over the equipment with us before we left the lot, so we got the job done.
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September 2023 by Heidy E.
Thank you ALEX for helping us with the biggoooo skeleton ! You made my moms day! We appreciate you.
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May 2023 by Mark M.
Went in to get some stuff from the gardening center and I left literally injured because the worker could not be bothered to help. I would describe this place as... the opposite of helpful. I'd rather go to a forest, cut down a tree, and process the lumber myself than ever enter this festering center of pain and suffering. I need to go home and stop the bleeding on my arm and focus on never coming back to this place.
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April 2023 by Franklin M.
Since I was in the area I decided to check and see if they had the red pigment color to add to cement. My local HD by my house is always out of it and I have to special order it. This location had plenty so I picked up a few bottles to bring home.
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March 2023 by Kelly V.
Just one question: WHAT THE HELL? Visiting here on a Saturday afternoon -- likely the busiest day of the week. We were ready to drop $100+, but the lumber was rotten garbage and there were four open checkout lanes for approximately 50 people in line. And, of course, dozens of orange vests just standing around, twiddling their thumbs. Home Depot is, simply, the worst.
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February 2023 by Doug Penrod
Itvqqs qll right
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June 2022 by Deborah P.
I needed to move a couple of items from storage. Only available truck was quite larger than I wanted. So I rented it. ZACH IN RENTALS WAS AWESOME. He was FRIENDLY, PERSONABLE, UNDERSTANDING, PROFESSIONAL. He helped me with moving the truck from the parking spot and helped park it back when done. Why? Because I asked. Did he have to. Most likely not. Whomever returned the truck parked it in a way that made it hard to reverse out of. All I can say... ZACH WENT ABOVE AND BEYOND normal customer service. THANK YOU ZACH!!
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April 2022 by Shawn P.
Horrible. Here is a perfect example of how inept this store is: Four months their website said they had 1 gallon jugs of Windex available for sale... They even listed the isle and bay.... Unfortunately for two months straight every time you would go to that aisle none of them were for sale and you would ask an employee where they were and they would tell you oh I'm sorry they are up top and we need to get a pallet jack... Two months! Even after management was notified they still didn't fix the problem... Go to Lowe's and save yourself the headache, their website shows exactly where things are and you can walk right in and pick them up and save yourself the headache
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October 2021 by Roderick S.
I purchased a tool box online, the toolbox was in stock at this store. I went to the store to pick the tool box up and they told me I had to wait 2-3 hrs , before I could leave with the toolbox. I told them to refund the amount back to my credit card and that they just lost a customer for life !! Luckily I live even closer to a Lowe's store, no more Home Depot purchases for me !!!!
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October 2021 by Yhanz S.
I will drive a few miles over just to skip this store. They cant keep their shelves restock! Even though i check the app and it says 100+ available on site. Only to be told by their associates to go to another location cause they wont do crap about getting the item you need. I know hispanic people are hard working but these people working here are as lazy AF. Shouldn't get a star cause costumer service is non existent.
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September 2021 by Mitch H.
I used to love Home Depot. It was my second home. I am renovating an older house and I just like collecting tools. Of course I had their credit card also. That was until I tried to return 2 Christmas gifts I had received. I talked to customer service prior since I was not given a gift receipt but they were completely unopened in the shipping box from Home Depot. I was told that was no problem. I came in to get store credit and purchase the tools I needed instead but they had other plans. They dug their feet in and would not provide any customer service. I had spent almost 10k per year there but this 150 dollar exchange was worth losing a customers to them. I closed the card and I wrote their customer service dept. I even sent a letter to district manager but apparently retaining customers is not important to them. BUY FROM LOWES INSTEAD.
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September 2021 by Addie C.
0 stars if I could! The worst store I have ever been to. Disorganized and mismanaged! cashier Arlene is completely unprofessional and rude. Instead of admitting she didn't know there are two names for trees (common and botanical) she accused me of changing the sticker on the pot (because there were two labels one on top of the other, at some point well before I arrived they dropped the price on the tree and put one label on top of the other and the tag on the branch of the tree had the botanical name instead of the common name) , refused to call the manager when I requested she did the first time, refused to call for back up for a proper price check and when another employee came she didn't ask her to check either. Then she tried to skip me in line in the middle of ringing up my items all because she didn't know how to look up the tree name on the register. The common name and botanical name displayed on the receipt by the way. Utter chaos! I complained to the manger Abigail about Arlenes degrading and unprofessional behavior and ignorance in the garden department and was met with a slew of excuses Arlene's inexcusable behavior, for Abigail's disorganized and mislabeled store and Abigail's failure to come in a timely manner when I made repeated requests for a manager to come be side her employee was why out of line. I will be canceling my credit card with Home Depot and only shopping at Lowe's from now on. Just despicable!
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August 2021 by Delia G.
My mother purchased a custom double security screen door for her patio. We ordered at the home depot store #0455 at 7333 W McDowell RD, Phoenix AZ 85035.The installation was not done in a proper manner we are not please with it & now we are being charged over $600 just to have it removed. I've spoken to the manager Claudia her #623-873-5322 she didn't seem to help much with the situation, only said that they don't deal with this type of double patio doors. I responded why they didn't take the time to explain the installment of this type of patio security screen doors? There is a HUGE gap where anyone can reach through and unlock the door which defeats the purpose of a SECURITY screen door. There is no point in locking it. The company that did the installment is R.F Installations. I am their daughter & don't want them to get over charged for something they weren't at fault. I will consider the possibility of putting a complaint to the BBB. I would appreciated if you can respond back to me asap. 08/28/2021 THANKS
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January 2021 by Heather W.
Thank you Claudia and Jan for helping me navigate the pro department. Your customer service has been exceptional and you went out of your way to help me understand it better. Thanks so much!!!
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November 2020 by Rose S.
Worst customer service! Couldn't get any help here. Waited and waited while employees just walked right passed you. I just left and went to get my floor stuff at floor and decor instead.