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December 2023 by Diamond Garcia
Day after Christmas I went to the UPS store at 3317 E Bell Rd and they were closed at 10am I found this store and was so happy it was opened and Angel was excellent. Store was clean and no lines. It's a gem store in the beautiful Resort. This is going to be the only store I will come to. Thank you Angel for all you do for the community oh and Angel is a notary. I wish I could give you a 10 star but I can't so I'm giving you the max allowed. Thanks again and have happy holidays.
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June 2023 by Grace Patterson
I've never stepped foot inside that store.. HOWEVER.. I've had the pleasure of working with the staff from UPS Store #7135 when our organization held a conference at the Hilton Phoenix Tapatio Cliffs Resort. Angel was a pleasure to work with and provided me with all the guidance I needed to get our pallets to and from the event, as well as a large overnight shipment full of boxes of last minute event items. Not only was she extremely helpful in answering all of my questions and responding in a timely manner, our staff on site had wonderful things to say about her as well! Thank you so much for helping to make one of the most stressful parts of a conference (ensuring all the needed items are on site and on time) go smoothly. We appreciate her and all of her help and look forward to working with her again!
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June 2023 by LaVeda Barber
This locations hours are inconsistent. They are supposed to be open Monday-Friday, 8-5 per the website and sign on door. I went to this location (that was not my choice to use) twice to get a package UPS dropped off and I arrived after 8:00am. First time, my package wasn't there because it goes through a shipping and receiving dock first, or something like that. Second time, nobody was there. I used my 1 hour lunch to drive from Scottsdale only to find out that the person had to supposedly go work another store. The employee let me know about this and I get it....most places are short-staffed these days, but someone should be there to either cover or at least put a sign up letting customers know when someone will return AND ACTUALLY BE THERE. Very unprofessional. Even if it's a day or two later that someone will return, at least people can try to plan to come back. Some of us take special time off work just to make it to places that have the same work hours as us. I'll never use this location again. It may work for some but not for those who work Monday-Friday 8-5. Most UPS locations are open on a weekend for a few hours or open until 5:30 or 6:00 one or all days during the week.
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June 2023 by Kathie R.
I was very excited to find a UPS on the Hilton Phoenix Tapatio property. I had some unfinished business that I needed to finish and get in the mail.Angel was so helpful in making this all happen. I was so relieved knowing she was able to solve my issues. Thanks for all your advise. Kathie
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April 2023 by Ashley Renae
I stayed at resort for a work event and needed to use the office a lot to print every day. Angel was so helpful and kind to me. She let me borrow her stapler, and always had great conversation! ❤
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March 2023 by Kris Morgan
As a meeting planner I have unexpected printing and shipping needs that crop up during conferences. Angel & Steve were so helpful and responsive to everyone in my group. Their efficiency made my job easier and my clients happier. Kudos to you and I hope to come back and work with you again!
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February 2023 by Caleb Harris
My company and I were on-site at Tapatio Cliffs for an expo event. This UPS store went well above and beyond for anything we needed. Both handling our items all the way to the show floor to helping exit and ship items home after the event. Angel & Israel are absolutely great partners if you need anything from them. Both doing a lot more than what you'd see at most locations.
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February 2023 by Diana Brink
Angel and Isreal were a pleasure to work with! We hosted a large sales conference at this venue, shipped in many boxes, pallets, and crates and they were very accommodating and helpful through the whole process.
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January 2023 by Michelle G.
This store is the best I have been to. I was visiting the store with a large group. Angel and Israel did amazing taking care of our packages delivering them and sending some out. But another thing was I didn't have a vehicle due to flying and being shuttled around. I needed a few things and Angel went out of her way to help me get the things I needed that the store didn't have. I found out that she actually caught a Uber to go get the stuff and got a Uber back. She wouldn't even accept money to help her. She truly lives up to her name. She is the best by far. Hoping to come back soon on vacation with my family and get to see Angel. Thanks Angel Michelle with Legrand.
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January 2023 by Leah Donner
Traveled for business and needed to print out some handouts for a presentation, and I met Angel. She truly is one, because I only had an hour to print out slides for my PowerPoint and she helped me trouble shoot printing in color, using the photocopier, collating and stapling. She was kind, thoughtful and attentive. She made my business travel experience so much easier.
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December 2022 by Patricia Rachell G.
Reverse Racist African-American male refused to scan the QR code because I had recently broke the screen on my iPhone told me that he could not help me do my Amazon return because the screen was cracked them in a Caucasian male stepped into the conversation and said what are you talking about to the African-American male that work there he's a tall African-American male in and he told him let her email it to us and then we can scan it off of our phone and then I sat down and I heard the African-American male say white girl syndrome all angry very very reverse racism and do not go to the UPS store if you are pretty and white lol seriously though I don't go there
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October 2022 by Darleen L.
100% Due to Jessa! Ok came in with an email I need printed and instead of having me figure it all out myself she jumped in and took over like a rock star. She had me in and out of there in no time. Thank you Jessa...you will go far in life with your attitude and work ethic!!
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October 2022 by jamie johnson
I travel for business often and have never experienced the type of service I did from Felipe Carranza and his team. In the weeks prior to the event, he kindly informed me my packages were received ensuring he would swiftly have them in my room upon arrival. All communication was prompt and professional often presumptively addressing common questions. While at the resort he was responsive to request and easy to get a hold of. I left a note on the counter with name and phone # as I had questions. He called me shortly after ensuring packages would be picked up at the room and shipped out. I didn't have packaging tape and he kindly helped out with that whiteout having me apply any effort. I don't expect that but I greatly appreciated. I saw an interaction with him and his team and he was respectful and professional with the exchange. Post communication has been pleasant, prompt, and professional. Good well done Felipe!
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August 2022 by Sandi S.
Pat was amazing! We came in to get fingerprints done & we had no idea we needed a Q code! She got us right on the phone w who would tell us what we needed! She has a great smile & wonderful energy! She was beyond helpful! She delt w an employee calling in sick all while helping customers w a smile!
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October 2021 by Sita-Marie
Woman working was super nice and helped me out with fingerprinting.