Sullivan Moving & Storage

Most Recent Comments

• June 2024 by Bertrand Cambou
  Sullivan Moving Storage did an outstanding job for us. They helped us to pack, did a beautiful job moving us out of our place in Providence, download in the Phoenix area, and un-boxing. Not a single damage to report, and no scratches on the wall, and floor: a perfect professional move. The business transaction was also fair, no hidden costs, and an additional cost reduction because the custom packing was lighter than anticipated. The personnel involved was pleasant, and well trained.
  We strongly recommend them.
• May 2024 by Aurora Kafinaz
  DO NOT USE! They are a shady and deceptive moving company. The sales rep failed to offer all moving options thereby making a decision as to how I should spend MY money. There is a high value option - and that is the only option they disclose in pre move communications. They chose to value my items at $20,000, because THEY think that’s the best option for their customers. So they DO NOT offer you the lower value in any estimates they give you. But wait, it is hidden in their contract under the “WAIVER” section so please BEWARE! The VP even reached out after my complaint and I cannot believe the ignorance or how this company is still in business. The move itself took 2 weeks! And my stuff arrived dirty and smelly. Where was it stored all that time? They can’t even tell me that! Shady and Deceptive. Beware, do not trust them, there are so many better companies out there!
• January 2024 by M. Thompson
  Getting in touch with them can be challenging but they did a great job with my move. They arrived a few minutes after the set arrival time, packed everything quickly and efficiently. The drop off went well, nothing was broken or missing. I would use them again.
• October 2023 by Jeri Bell
  We used Sullivan /Mayflower for our move from AZ to CO. I got 3 bids for the job and emphasized in each assessment that I would need the garage and kitchen refrigerators switched out. The kitchen fridge's icemaker was broken and we were going to keep it in our CO house's garage for overflow only - no ice water hook up. The assessment with Mayflower was virtual, so there was not a live person there assessing our moving needs. I was told during the virtual visit that the fridge's could be switched out, and we should just make sure to have some cash on hand for a tip. Turns out, on the day of the move, the kitchen fridge needed to have the doors removed to fit through the door opening. This requires a third party company to do it, so that Sullivan doesn't have liability for the job. That's perfectly fine, except the guy who did my virtual visit did not think to ask if the opening (which he saw on video) would require a company to come out the day prior to remove the doors. We couldn't get a third party out there with no notice, so we had to leave our tenants with the broken icemaker which we said we would fix. The moving coordinator told me that the guy who did the bid told her he watched the video and we never discussed switching out the fridges. This, of course, was a total lie. Now he admits we discussed it, but it isn't his fault that he didn't think about needing a third party. Because of this, we had to pay $1000 in parts and labor to repair the icemaker.As of today Sullivan/Mayflower claims to have made no mistakes, but out of goodwill they are sending me $200!!Obviously the company is not doing very well if they can't afford to reimburse a client $1000 for their mistake and attempted cover up.I recommend finding a moving company with more integrity.Sullivan/Mayflower's policy is: If they make a mistake they will lie about it and place the burden on the client.
• October 2023 by Alicia Robinson
  We paid for a full service professional move. HAH! Three weeks and we are still trying to locate our stuff. 90% of the boxes were labeled Kware or Garage stuff. It was interesting opening each box because you never knew you what you are going to find. Such as a wall mount for tv in with my crystal smh. They were supposed to put everything back together that they took apart HAH that didnt happen. I found pieces of my patio set all over the place and just happened to open a wad of paper in with my dishes a week later and found the hardware that belonged to my patio set. The cords for my recliners and sofa were supposed to be in the “parts” box HAH. There were a lot of extension cords but no parts, I found parts throughout the boxes that were marked KWARE. It was a mess and this was only the beginning. I would never recommend them to do a full service move. Also they do not care about your furniture I have a nice big scratch on my footboard that I am going to have to pay to have refinished. I sent them pics and now they are just ghosting me.
• September 2023 by Jeri B.
  We used Sullivan /Mayflower for our move from AZ to CO. I got 3 bids for the job and emphasized in each assessment that I would need the garage and kitchen refrigerators switched out. The kitchen fridge's icemaker was broken and we were going to keep it in our CO house's garage for overflow only - no ice water hook up. The assessment with Mayflower was virtual, so there was not a live person there assessing our moving needs. I was told during the virtual visit that the fridge's could be switched out, and we should just make sure to have some cash on hand for a tip. Turns out, on the day of the move, the kitchen fridge needed to have the doors removed to fit through the door opening. This requires a third party company to do it, so that Sullivan doesn't have liability for the job. That's perfectly fine, except the guy who did my virtual visit did not think to ask if the opening (which he saw on video) would require a company to come out the day prior to remove the doors. We couldn't get a third party out there with no notice, so we had to leave our tenants with the broken icemaker which said we would fix. The moving coordinator told me that the guy who did the bid told her he watched the video and we never discussed it. This, of course, was a total lie. Now he admits we discussed it, but it isn't his fault that he didn't think about needing a third party. Because of this, we had to pay $1000 in parts and labor to repair the icemaker. As of today Sullivan/Mayflower claims to have made no mistakes, but out of goodwill they are sending me $200!! Obviously the company is not doing very well if they can't afford to reimburse a client $1000 for their mistake.I recommend finding a moving company with more integrity. Sullivan/Mayflower's policy is: If they make a mistake they will lie about it and place the burden on the client.
• August 2023 by Ivan Jimenez
  Great people excellent service!!
• August 2023 by CJ James
  Marco and Paul were professional, super-friendly and efficient.
• August 2023 by Jason
  Terrible experience. Price gouged at the last minute because of long driveway. After the job was finished total cost was 12 thousand dollars to move 10k lbs 135 miles and store 3 months. If I had the time I’d take it front of a judge.
• April 2023 by Wendy S.
  This company has terrible customer service. They originally scheduled to come to our vacation home, today, from noon to 4:00 p.m., so my husband scheduled his work day, to be able to drive the 100 miles, to be there at noon. Then yesterday, late afternoon, the company text and said they had to change the time to 8 am to noon. I explained that my husband could be there at 9 am, since he was driving up from the valley, to meet the driver. They said "no problem". Then at 8:50 a.m., I received another text stating that the driver was there and no one was there, so they would have to reschedule. I texted back (tried yo call but the number doesn't accept call backs), and said, yes, my husband was there, that maybe they had the incorrect address. They texted back the correct address, as well as a picture the driver took of our front drive, empty of vehicles. I asked when the driver took the picture and was told 8:52. We have security cameras on our driveway and I sent them a picture back, with a time stamp, showing my husband arriving at 8:27, a full 30 min before the company was even scheduled to arrive, and was still unloaded his truck until 9:00 am...no one came and the driver clearly lied about being there at 8:52!! Now I have to contact Sam's club about getting another pick up scheduled and not from this company! TERRIBLE SERVICE and UNTRUSTWORTHY to claim different time...
• April 2023 by Perfecta Weeden
  Marco and Gabriel were professional and friendly, they were helpful with our questions and attentive to our needs. We will definitely request them on our next moving project. Thank you for blessing our day and ministry through your professional service and positive attitudes.-The Salvation Army Estrella Mountain Corps
• March 2023 by Chelsea W.
  I have moved to 16 cities across 8 states and know full well the things that can go wrong (or right) during a move. I also know how to pack things very well and have a solid method for keeping things 99% unharmed during transit. Well that's until we used Sullivan.....I can safely say that Sullivan/Mayflower/CMS Companies is the absolute WORST, most inept, and CRIMINAL of all the moving companies I've ever dealt with. I know that's a very serious implication, but after they "lost" my wedding ring (most likely stolen considering none of my other cheaper jewelry was touched) and "lost" my gold and silver coins that I've had for 30 years as an heirloom from my grandfather, not to mention the countless damages to furniture and boxes crushed to an almost comical level.... calling them inept and criminal is a very warranted implication. Furniture that has survived countless previous moves without a scratch were dinged, broken off, and crushed (all packed by them). All 6 or 7 of our wardrobes were opened by them and had other boxes stuffed inside, even though we never gave them permission to go through our belongings and were told by the account manager that "shouldn't" have happened. Little wonder how small expensive items went "missing." It's painful enough to lose items near to your heart, it's entirely another to be jerked around FOR A YEAR AND HALF AFTER YOUR MOVE by their "claims" department after you jump through their ridiculous hoops and Mayflower tries to gaslight you like you're the one responsible for all their carelessness. They covered the damaged furniture (a paltry $1500) but refused to cover the ring and coins. And because our driver and movers didn't notate my ring as missing on a piece of paper (apparently me sobbing in the middle of a storage unit parking lot wasn't enough to make them write something down), they have denied reimbursing me for the ring twice. Even though I called and emailed them the day it happened. Yet another shining example of their incompetence and flat out criminal behavior. But back to the move itself.....due to a "driver shortage" (which apparently was a real thing back in Sept 2021), our belongings were kept in storage by Sullivan for nearly TWO MONTHS. We were told it would take about a week to have our items driven from AZ to VA, but after a series of excuses by them, we moved end of September and never saw the entirety of our things until mid November. Due to "overflow" issues, about 2/3 of our stuff made it onto the truck and the rest wasn't sent out for another month. The guys who handled our stuff in AZ were actually quite competent and careful, but once everything made it to the east coast and got contracted out, the movers were incompetent and literally tossing our boxes to each other in plain view of all of us. And the day of our delivery is when I noticed my wedding ring was missing. Every single piece of furniture and three bikes were disassembled with parts taped and no way of knowing how to put them together again. My husband has spent hundreds of dollars getting his two bikes reassembled again. I've never had a mover disassemble every single bolt of every item like an autistic kid on cocaine. My mom's stuff was so disassembled with no markings and bolts loose everywhere that she just gave up and bought new furniture entirely. I can tell the storage site wasn't temperature controlled because our candles all melted and my husband's high end speakers sustained warping from the Phoenix heat. And did I mention the two types of cockroaches we suddenly acquired after getting our things back? Never had cockroaches before. And anytime I tried to speak with our account manager about our worries or issues, I was lectured like a schoolgirl that we "should have taken high value items with us." I can't fit all my animals, plants, suitcases, and every high value thing I own into a single SUV! It's ludicrous. They take no r
• September 2022 by Diane R.
  This is in response to the business owner. Really! Your response make no sense whatsoever! Our i​tems were damaged and/or lost. We were told to put in a claim and your claims dept. compared our items with inferior ones to give us a lower payout. We tried to reason with them to no avail. Also regarding the storage warehouse and signing off on our items, well my items WERE damaged from your warehouse to my destination. Your mover were careless and had no regard for my belongings. My items weren't ruined prior! As far as signing off, the driver was difficult. He said to us, that he checked our items against his inventory paperwork and if we wanted to check it again, it would take much too long and he had a job in another state the next day. My wrought iron patio table was ruined beyond repair. It was in the warehouse and it was marked as damaged by the driver. He was the one who brought it to our attention right away before anything else was taken off his truck. There was a piece of furniture that arrived with our items that wasn't ours. I told the driver to take it back. You don't think that my missing boxes were maybe put on another truck after the inventory was checked? ​ Also, your salesperson in AZ blatantly lied to us stating that our belongings were going to be put in crates in AZ (which they were) and delivered to the warehouse and stored it the crates (which is also true). However, the salesman said the crates would be put on trucks and be delivered to SC in the crates. That was a lie! Maybe he did this to get our business? Don't say I misunderstood him, because my husband thought the same thing. That is what we both heard and were told. Sullivan Moving & Storage employees damage and lost our belongings! It's plain and simple! Don't try to make excuses or sugarcoat what was done. The worst part is your Claims Dept gave us a payment far less than we should have received. Even after countless phone call and emails regarding our claim. Your company is disgraceful and they should feel ashamed of what I went through. I'm sure Sullivan Moving & Storage can afford to do right by their clients.....but they chose not to. SHAME! Oh, one last thing, Sullivan raised our quoted delivery price by $4000 after we signed the quoted delivery price and held us hostage to pay it or they would not delivery. Disgusting!
• September 2022 by Diane Regan
  10/2021 & 1/2022- My husband and I moved from AZ to SC; keeping our items in Sullivan's storage warehouse in AZ until we found a place in SC. When our belongings arrived in SC, some furniture was damaged and broken. Other boxed items never arrived on the truck. There was no regard for our personal property. Items that were broken should never have been broken; if they were handled properly and with care. We put in a claim for $5545. Believe me, this was an accurate claim amount. We are still sick over what was damaged, broken, and/or completely lost! The amount we received for this claim was $2800. and we had to fight to get that amount. Disgusting! DO NOT USE SULLIVAN/MAYFLOWER in Phoenix, AZ. Save yourself pain and heartache - go with another company.
• August 2022 by Sharon Hunt
  My $27.5K (supposedly stress-free experience) from Prescott, AZ to SC - 21st Jun 2021
  
  A team of 5 people turned up on 21st June 2021, only 3 wanted to work. All of them were wearing headphones to listen to music. This caused issues, with items being left behind and one unwanted item being loaded (a garbage can with household garbage in it). I thought the headphones might be for them to communicate between themselves, woe betide if we asked questions. One of them was quite indignant about stopping his music.
  Early on we caught one loader vaping, close to our belongings. One used our microwave without even asking. My husband caught them arguing at the end of the day about how the trailer had been loaded. They stopped work at 5pm, started to unload some items and then reloaded them. This is the last thing a customer who is stressed out with a big move wants to see and hear.
  We set off the next day for South Carolina, arriving on the 25thJune. Phone calls to the coordinator, Nick, to find out the delivery status of our belongings, were not returned. We tried Monday, Tuesday & Wednesday 30th June, still no response. I smelt a rat. In desperation I phoned HQ. I was informed that my belongings were stored in a trailer somewhere in Phoenix. They could not provide me with an ETA because they had no available drivers. We phoned twice a day to get an update, & wrote to the CEO of Unigroup twice, no one seemed to care.
  I had no pressure to leave my home in AZ as the new owners were not moving in for several months. Mayflower had loaded my belongings knowing they had no driver for SC, they lied to me.
  A memorable 4thJuly, I felt like I was being held hostage, squatting in my new home. The phone calls/emails went on for days, still no driver. During one call, a representative suggested I rent a bed. That did not go down well. I do not mind roughing it but for this amount of time the situation was disgusting. I could not even rent a hotel room because I have 4 large dogs to look after.
  
  Eventually they got a driver & my belongings were delivered to Charleston on 16thJuly. The Charleston franchise drove the trailer to my home. The driver from the local franchise knocked on my door and told me “Sorry to have to tell you this, but whoever loaded your belongings in AZ need to be fired “. The local driver took photos of the state of the trailer & sent them to his boss so he knew what they were up against.
  
  I examined the trailer before they started offloading. It was immediately obvious that a lot of damage had occurred. It was as if our belongings had just been thrown on. Our gun safe, treadmill was trashed, a sofa was ripped, the universal gym was scratched & was filthy dirty as was the stationary bike & elliptical. All my Pier 1 fancy candles had perished in the heat.
  They had all melted (18 days stuck in Phoenix where the average, daily temperature was 107F). Some melted candles had seeped through the Ziploc bags & spoiled other items. Both motorbikes were scratched & dented.
  I filed the claim towards the end of October 2021. I estimated $11.5K worth of damage. Sadly, the insurance experience was just as bad as the moving experience. I had to keep chasing them. An appraiser was eventually sent, he took photos and made notes. After this it all went quiet again.
  
  They came back & stated the candles that were damaged and associated damage caused by the wax spoiling other items was not covered. This was because the insurance did not cover climatic issues. They then sent a check for about $5K which excluded the motorbike damage.After asking about the bikes they sent another appraiser for the bikes, he estimated 3k for repairs .
  
  I wrote back and said as standard practice before the motorbikes are loaded on the trailer the mileage is recorded. They should be able to verify the loaders mileage against that of the appraiser. Eventually, I was awarded $1300 for