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April 2024 by Heather Flores
They raise the rent on current renters then have rates almost half the amount for new renters coming in for the same unit. Since Cube Smart took over the storage units that I had been renting they have raised my rent over the time by almost $150. Also to pay online or by phone they charge you extra. The on-site staff are nice but they have no say because things are a corporate decision.
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April 2024 by Donna Spoljarick
Customer service was good. They kept me up to date. They kept the place protected, updated and clean.
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February 2024 by Larry Hamilton
I rented a unit from this place when it was Storage West and had no issues. Storage West gave me a veteran discount of $303/month. After CubeSmart acquired the business, they eliminated the discount and raised rental to $338/month, then a few months later to $379/month, which left me stuck paying the extra $76/month until I could find another place and save enough to afford to move my belongings !!!
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February 2024 by Maria Alpina Reynolds
I was very Pleased with everything that happened yesterday when I found a Storage in your Area.Thank you for your help.
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January 2024 by Luis Hernandez
The staff is great, when I first moved in I was very happy. A few months in my bill increased and the staff said it was as expected that all facilities rates would change from time to time, I wouldn’t know if this was true or not since it’s the first time I rented. For the last 6 months of me renting the climate controlled area doors were always open since theirs retractora where not operational. Or if you were trying to move things in or out the door stoppers would not work. When I brought this up to the staff I was told there was a work order for them to be repaired and months passed and never saw a single repair. Paying $130 a month for a 5x7.5 unit in a climate control area just didn’t make sense. I moved to public storage on Avondale Blvd and Lower Buckeye where I got a 10x10 for $106 a month.
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January 2024 by Cindy Hollon
Haley the Gm was a pleasure to work with. She was helpful and understanding. The property was clean and well maintained
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December 2023 by Shay L
Too expensive, too many price increases, Cubesmart charges a fee just to pay the monthly bill. To avoid paying the bill pay fee, you must hand deliver your payment.
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November 2023 by Brenden Rendina
I’m confused the guy the lives here and works here doesn’t do his job at all. I rent a storage for many months due to the 6am 7 days a week access. So I can store my tools for jobs. Well I’m here at 6:30 and no access very disappointed and may switch storage company’s.. plus manager came out that lives here and said it’s not his problem
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November 2023 by jeremy baysinger
Very easy and efficient to get my storage unit online. Had no contact with anyone and my lock and welcome bag were locker unit.
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November 2023 by joshua bortell
Cube Smart is just another corporation that does not care about their customers. I don’t know why my payment increased by $70 over 27 months and nothing improved at the location.
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October 2023 by Claudia Garcia
*CHEAPEST FASTEST BY FAR! * If ur looking for the best storage unit u can find this place is it. I searched and called all over the valley looking for the Cheapest & fastest storage unit and things couldn't have gone smoother. The girl at the office knew my urgency and she was very quick in getting me set up. The unit was big, clean and very accessible. Overall I was so relieved to have found this place because they did not disappoint. Stop searching
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September 2023 by Tiffanie Burrell
I reserved a storage unit at this location. I received a phone call from a very friendly employee named Tati! She suggested I come in to make sure the storage unit is the correct size. When my husband and I arrived we was greeted by Tati who was just as friendly in person! She gave us an Awesome tour. She really made us feel welcome and like valued storage renters! She really made the shopping for a storage unit pleasant and easy! She needs a raise!!
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September 2023 by Yuriko Medina
Worst customer service. They are charging my mom late fees for a mistake they did on their end. Asked to speak with a manager/supervisor and was denied to talk to them directly. Was advised to call the 1-800 number which I did. All they said was go talk to the storage manager directly as we cannot reach them. How could I talk to him/her if I’m being denied to talk to this person.
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September 2023 by Mr Kea
Easy to setup reservation, really great folks at the facility
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September 2023 by Alina De Arcia
I’ve been currently looking for a storage and came across this location. Amazing and friendly staff, especially Haley. She was very welcoming and professional. Highly recommend!!!!
