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November 2024 by Vanessa Hopkins
Friendly and fast
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October 2024 by Hilda Perezchica
Terrible service they are not train for special needs children. Results were never sent to Dr or on patient portal. Is been one 1 month no results. Call Sonora quest customer service they tell me labs are not complete.
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October 2024 by Adrian Arbella Vázquez
Very grateful for the attention, professionalism and respect of all the specialists and technicians towards their patients, especially Miss Susan, we managed to perform blood tests on my son after trying in several laboratories without success. This laboratory is highly recommended if you have small children.
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October 2024 by Theresa Lannon
It was a little daunting at first when I arrived. Everyone there was very helpful in checking my appointment, which I failed to complete. They all were very professional, listened to all I said, and made sure I was comfortable . Going to the doctor or getting blood drawn isn't easy for anyone, it is scary. They were great. God bless them and all they do. Thank you!!
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October 2024 by Lynne Kronholm
I was a walk in. Didn't have to wait very long. Everyone there was as friendly as could be! It was an enjoyable experience. Will go back to this location.
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October 2024 by Briana Mishler
They were great. Nice facility was nice and and was clean.
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August 2024 by Tyler Morrow
Quick in-and-out appointment. I don't like needles, but the guy drawing my blood was awesome
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August 2024 by Jack White
This the most disorganized business I've ever dealt with I have made 2 appointments that were never confirmed so I went to the one today at the McDowell location and they had no record but I could wait an hour to get in no one answers the phone or returns the calls I will tell everyone I know to not deal with this company
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August 2024 by Abram Fabela
Do not go here! You will waste your time with incompetent staff and disorganization
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July 2024 by Vito Favaloro
Probably the worst customer service I've received at a medical lab. The lab satellite location at banner. they simply have a sign in sheet and no staff working the front desk. That leaves you to just wait, and wait. until the phlebotomist decides to check if someone signed in. When they eventually do come out, they can't be bothered to correctly look up your information. Forcing you to walk back over to the doctors office to get them to do it. It's ridiculous and time consuming to not have desk staff for someone with an office in the back. Get your act together.
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June 2024 by Jules
I made an appt for first thing Monday morning. Went in and was seen within 5 mins. I let the tech know I’m not great with needles and I’d need to lay down while getting my blood drawn and they were super nice and accommodating about it. America was amazing and i was out in less than 10 mins!
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June 2024 by Kacey Gilford
I was just there. This is the THIRD time trying to get the same labs done, first time they said I couldn’t be seen bc I didn’t have appts despite saying they take walk ins, then the second time the computers were down and couldn’t be seen unless I had a paper order (mine was electronically sent) today they told all the people they couldn’t take any walk ins, I barely was seen, I tried to go in a little early with an appt bc of past fiascos, and the two gals and on guy were left to manage this office. The gal had said they were very short staffed due to call outs (including their team lead), and I could clearly see that the person in charge (the supervisor) had not taken any initiative to show up early to help out. Why would these three employees ever want to show up again when their own management doesn’t support them and they get treated like crud when they do show up when short staffed? I felt so sorry for the staff who actually showed up dealing with angry patients who couldn’t be seen. This smells of bad management problems… I will be switching to Labcorp.
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April 2024 by James Monigold
Sonora Quest Laboratories at926 E McDowell Rd UNIT 122, Phoenix, AZ 85006. I would give no stars but, that is the only way I can leave a review. Some of the worst costumer service I have ever experienced. The front desk receptionist was rude and not helpful to senior customers. This all took place on 4-17-2024. This includes not all but some of the technicians.Maybe the office manager should be up there at the front desk to monitor and train those employees.
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April 2024 by Courtney H
They claim to do pediatrics here, but stuck my little one TWICE unsuccessfully. Do yourselves (and your kids!) a favor and go see Maria at Pedialabs in Tempe. She is very talented!
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April 2024 by Sheiller shee
My Visit to Senora Quest Lab on 9th St. E. McDowell, was very Smooth & Organized, Clean Beautiful Environment with Good Patient Care! The Staff were so Welcoming, Suzanne, Jasmin & my Phlebotomist treated me very Kindly & Warm! I’m Looking forward to my Next Visit! I Appreciate Your Kindness!
