Ross Dress for Less offers a wide selection of the best brands and the latest fashions for family and home at 20% to 60% off department store prices. Shoppers can find good deals on clothes and gifts, with some success in finding specific items like bottoms that match previous purchases. However, the store often has long checkout lines, sometimes waiting around 30 minutes, and the store can be messy and crowded. The selection for certain items, such as ladies' collared shirts and sneakers, can be limited or not to everyone's taste. Customers have expressed frustration about the long lines and the lack of available registers. Additionally, some shoppers are upset that the store's restroom is not available for customer use, especially for those with health issues, elderly, pregnant women, or children. Overall, Ross Dress for Less is known for its deals but also for its busy, sometimes disorganized shopping environment.