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December 2023 by Minette M.
Great customer service! A young female serviced us very well! Actually there were multiple people who serviced us! But when we got up to the register the supervisor in charge had an attitude. We pulled out $200 & she said that she had no change! When we asked her if the other register had changed, she checked and said no! All of this with an attitude & she was speaking directly over us to another worker who talking about people who had already walked out! It was 4:30pm on a Sunday during Christmas season & they had no change! Kind of ridiculous! She also told us multiple times to just use our card which we didn't have! Our total was $176 & she said that she had no 1's no 5's & no coins. Which okay, I understand things happen! But she didn't even offer to hold the shoes for us or anything! Pink long nails, dark black straight hair, false eyelashes & VERY RUDE! And that just so happened to be the supervisor! As a customer service supervisor for 13 years I was shocked that was the Shoe palace supervisor! 75th Desert Sky Mall not a good look & you missed out on money! That's never a good thing!
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June 2023 by Luis Rojas
This store in mesa at superstition mall. it scam u out of your money . They don't have a changing room to try on clothes. So my wife bought a couple of blouses. Took them home, try them but they didi not fit. We came back, but they would not exchange them. As far a customer service. The clerk/manager was rude. Do not shop at this place.
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April 2023 by jhoselin
Dont recommend shopping here AT ALL. Horrible customer service and the clothes are cheap items they’re trying to up sell. I can say i’ve been to both locations and the employees are very unprofessional and will follow you around and stare you down almost accusing you of stealing. The new location at superstition springs has there fitting rooms open only when they feel like letting you in, when i tried on a couple pieces and didn’t like how they fit the employee proceeded to grab the items i tried on and check every detail for any possible damage right in front of my face. Not to mention, she didn’t speak a single word to me the whole time i was shopping or asked for a fitting room, Like how much more unprofessional can you be? I wish i can say it was a one time experience but like i said, both locations are like this and they’ve done this many many times to others , they make you feel extremely uncomfortable.
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December 2022 by Arianna T.
Best customer service received by Kevin. I went to the Desert Sky store to exchange a pair of Jordan shoes for my daughter. They didn't have my daughter's size and the only stored that showed one in the system was about 30miles away. Not wanting to drive that far and not find them I asked if they could call to confirm but was told they don't call as they can't get a hold of the store. When another associate Kevin overheard he came to the rescue. He used his personal cell and made a couple of calls before he was able to get a hold of the Manager Angelo from the Phx Premium Outlet location. Kevin confirmed they had the shoe and confirmed with Angelo to wait for us as it was a long drive and the store was to close within the hour. I really appreciate the great customer service experience received by Kevin! Thank you for going above and beyond for your customers.
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August 2022 by Phoenix Minipark28
Don’t shop here !!! Unless you want them chasing you all over ghetto sky mall falsely accusing you of stealing Watch chuvyvlogs on Tik tok for proof !!!!!!
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July 2022 by Jessica Ruiz
The owner has a nasty attitude doesn't know anything about customer service! If you walk in her store you feel judged by the way the lady looks at you like you are going to steal something!
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July 2022 by jennifer chavez
WARNING DONT SHOP HERE !!!OWNER ACUSES CUSTOMERS OF STEALING AND KICKS YOU OUT SHE ACUSED ONE OF MY FRIENDS FOR STEALING CALLING HER A RATERA, TERRIBLE CUSTOMER SERVICE DONT SHOP
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July 2022 by Mara Martinez
Don’t shop here !!! Unless you want them chasing you all over ghetto sky mall falsely accusing you of stealing Watch chuvyvlogs on Tik tok for proof !!!!!!
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July 2022 by jasmine villela
Worst customer service ever. Works are so rude. They have an attitude when you speak to them over any general question
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July 2022 by Kimberly Almeida
Bad customer service don’t recommend.
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June 2022 by Erica Vigil
Great service always have my size in stock
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December 2021 by Monique Sanders
Beautiful merch I love my boots
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July 2021 by Mik
Terrible experience. They will lie and mislead you, say whatever to get your sale but will not honor their word. Then, they will say whatever just to get you out of the store when they don’t want to help you. I’ve never had someone in charge laugh and smirk in my face when there was a dispute. I can’t believe they are in business with those terrible businesses practices.
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June 2021 by jose zamorano
Incredible price on dresses and shoes
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May 2021 by Shaniece Perkins
This store has many options when it comes to shoes and clothes but never enough of the popular size. Also you can't try on and they won't refund you your money back you have to exchange for something else which may be hard depending on what size you need.