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February 2024 by Mei Fijal
Wayne went above and beyond to help me today. I needed some bolts removed, but these suckers just didn't want to budge. Wayne took his time to assist me and provided top-notch customer service. It's nice to see that there are still people out there who are willing to go the extra mile.
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February 2024 by Benny Upshaw
It wasn’t just at all. The associate was helpful and efficient and outgoing which is super important for business interactions. Thank you!
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January 2024 by Virginia Cheney
Very helpful service despite being alone on lunch time and a rude, unhappy customer he had to deal with at the same time.
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January 2024 by Hull Family
Customer service starts with a No at this location. Walked in to have my check engine light looked at and was told no I'll have to wait. It seemed that the manager didn't have any additional staff on hand to cover to go outside. Just felt the reply was rude and could've been handled better by the manager, although I understand the situation.
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December 2023 by oXiNaBoX TalkX (oXiNaBoX)
Went inside and asked a question, got a great answer. Went outside and stared at my running engine as an employee walked by. I said hi, how's it going, they replied the same. When I said I was kinda rough, they stopped and started to help me diagnose my car, this person got two employees to come out and help with my issue, one of which potentially diagnosed my starting point. Turns out the employee outside was the district manager. She took the extra moments when she was leaving for the day, which changed my entire direction to the right ballpark area. They didn't do too much, put me in the right direction, had a product to go with it too..Just great service, great advice and recommendations but phenomenal care for someone who needed the help. All 3 workers deserve a raise, a meal, and a cookie! Thanks O'R. Team!
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October 2023 by Tyler Lakin
Wish I could give 0 star review absolutely terrible customer service I called in for a Part on my 2016 Mustang Gt and the person who answered the phone just hung up after I told him what car I need a part for. Then I proceeded to call right back for him to just let the phone ring and not answer the call? Like terrible job on the people working for this company!
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August 2023 by D R.
Great Customer service. Honest, and down to earth. Dave did great. Because of him, will trust to come back and get future car work done. Brought f150 with 224k miles, he was able to help me out with exactly what I needed. Nothing more or less.
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August 2023 by Ashley
These guys are always so helpful, knowledgeable and polite. Shoutout to William and David- thank you for all your help.
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July 2023 by Torey Van Klaveren
I had purchased a battery there about a Year ago. I have a Cadillac and installing the battery is not easy. My battery died on me today They installed a new battery and honored my warranty with no charge. I have gone to them several times with my car issues, and they always are so helpful.
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July 2023 by Julie Marmorstein
Wayne was incredibly helpful when I came in this morning. The bottom of my front bumper had been hanging off for years ?, and I finally decided to address the problem. Wayne immediately showed me how to fix it and popped it right back in for me.I’m so grateful! Thanks, Wayne!
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July 2023 by Allen Calk
Very friendly and professional staff. Anthony goes to great lengths to ensure top-notch customer service.
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July 2023 by Michael Andersen
Chad was honest, knowledgeable and was able to save me hundreds. Great experience.
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June 2023 by Ivy Haring
Miguel was super today. He helped us in our time of need and gave great customer service. Will definitely revisit if needed!
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May 2023 by KL HOOD
This store is awesome. Great staff always helpful. Best auto parts store in n phoenix. My go to place to get what I need to keep them running.
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May 2023 by Rebecca B.
I needed a new battery, as mine was on its last whimpering start. O'Reilly had me out of there in 10 minutes, battery installed by William. So pleased. Very polite and responsive team!