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March 2024 by Brian and Melissa Ward
Took time to investigate what was going on and explain why they thought the problem was happening. Great service!
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March 2024 by Geo Mas
I've been going here for about ten years. They've been very honest and trustworthy and they do great work. I highly recommend them.Service: General repairs & maintenance
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March 2024 by Cliff Locklear
My family has always experienced excellent car care for two generations ! I would recommend them without reservations!
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March 2024 by Cynthia McBreen
They were referred to me from another shop for doing excellent work. My vehicles sliding door really was a challenge but they were dedicated and it’s like new. The price that they gave me at the beginning was the price that they gave me at the end, and it was the best deal I could find in the entire city I was treated extremely fairly, and as a woman I would say to other women you should go to the shop
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March 2024 by William Kraft
Extremely disappointed. We took our vehicle in for diagnosis and was returned to us with the tech scratching his head and for us to "return if it happens again". We also paid a $200 diagnostics fee for the same information from their OBDII tablet/scanner that O'Reillys had already provided us, but instead of free, we paid $200 for. After reviewing the dashcam of the time that National had our vehicle, the technician never once popped the hood to inspect our vehicle. I advised the shop about a specific connector upon drop-off, (that has a TSB from the manufacturer), and asked about its condition upon picking the vehicle up where I was assured the vehicle had been thoroughly inspected, (without popping the hood?). That connector was the problem, I had found, after taking my time out to inspect the vehicle myself and insultingly paying $200 for nothing. We choose this shop due to the reviews and had hoped, against our better judgement, this would be a good experience and would help us out due to personal time constraints. I usually do all of our own work, (ex Flat-Rate technician), and we were once again taught why you have to approach shops with hesitation. We were asked to email the footage to the owner, Randy, and he agreed to figuring out a method to refund our money due to his tech's lack of ethics. That was January 25th, and we haven't received correspondence thusly justifying this review.
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March 2024 by Lady Nemo
Absolutely not called ahead and quoted godly unfair price I know it's really a place for undercover police and heavy industrial trucks to go but to double charge me and not your law enforcement who's salary I pay by the way with my taxpayer dollars this is insane
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March 2024 by Dawn K
If you want fair prices and reasonable rates for repairs this is definitely not a place you want to go. We dropped off my 2005 Dodge Ram 1500 Pick up truck and asked for an estimate for what it would cost to replace the head gasket and water pump.First thing the gentleman on the phone said was it will be 150.00 just for a diagnostic check. Obviously he saw us coming!!!Not only did they Not run the diagnostic check on the truck but they charged more than the agreed upon rate and also said it would take a couple of hours to complete the diagnostic check.Next they called four hours later and said it would be a whooping 5800.00 for the head gasket job or 11,000.00 for a new engine replacement!!!!!Needless to say we said we will call you back.Guess what???? No thanks for the royal rip off estimate if I had that kind of money I would walk into a dealership and buy a new/used car!!!!!I would highly recommend that you run in the opposite direction of this one as fast as you possibly can. Thank you ROBERT for your expertise and essential attempt to rip off some one who told you what was needed (before) ever driving to the shop to pay you the money for essentially repeating everything you were told over the phone before you "ran the diagnostic check ' I think I will just give it to the junkyard before I ask you to do anything for us .
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December 2023 by Deb P.
I can't say enough about this place the owner Randy is absolutely amazing. Gives the absolute best customer service. He really went out of his way for me this time more than he had to help me out and his situation to get my car fixed. I am so thankful him. This is my third car with national automotive and as long as I live in this area or probably as long as I live close enough to drive to him I will use him because they are honest they are trustworthy. They are kind they are professional and I know I don't have to worry when I bring my car here, just Randy thank you so much from the bottom of my heart for helping me out this week. Deb Brindley.
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December 2023 by Richard Jarman
Great local company. Straightforward prices, courteous staff, and quick service. They even offer to pick up and drop off their customers while they have your vehicle! I'll be returning to this Auto Shop! Thanks National Automotive!
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December 2023 by Jeff Christopher
National automotive has handled all of the repairs for my daughter's car while she was at college. They always texted us the pictures as well as some videos of the things that needed to be repaired. Very professional and very reasonably priced.
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November 2023 by Bryce Beckstrom
I visited National Automotive to have a new Jasper engine installed in my 2013 Jeep Wrangler. Working with Jake and the rest of the team was truly an exceptional experience. Their updates were consistently prompt, leaving me with no room for uncertainty, and their level of communication set a new standard for what should be expected from an auto repair shop. They consistently went the extra mile, a rarity in this industry. Moreover, they completed the job within a remarkably reasonable timeframe. The cost was equally fair, devoid of any hidden fees or unpleasant surprises, which are unfortunately common at other shops. While I hope I won't need their services again for an engine replacement, I will certainly trust them with my future maintenance work. Thank you, National Automotive!Service: Engine repair
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November 2023 by Deborah Brindley
This is my third car with National Automotive. The previous owner well I guess he still the owner. Randy was amazing to work with now. His son Jake is taking over and he’s doing just as excellent a job. I shout out to Robert, who was awesome helping me and there were two other gentleman who helped me one helped give me a ride, and the other one helped me with my car when I came to pick it up I don’t remember their names so please forgive me, but they were awesome as well. Thank you for the excellent service and have a great day.
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November 2023 by M Liga
Honest, reliable service from well educated mechanics. It’s not easy to find good mechanics in the Phoenix area. Prices are inflated and the quality of repairs are poor. That’s not the experience I received from National Automotive. They have integrity in what they do. They have always done great work and have always been affordable. I highly recommend them!!!Services: Transmission
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November 2023 by Glenn Emanuelson
The shop has done a good job about diagnosing issues on my vehicles the past few years. I appreciate how they are upfront when service really isn’t needed. They recently started sending detailed reports of the recommended services with pictures and videos, it’s really a great feature and adds a lot of transparency.
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November 2023 by Pamala Doan
I took my Expedition in because the check engine light came on at the same time the engine started running rough. The team diagnosed the issue quickly, called to let me know & gave me options to get up and running that same day. The National Automotive team is professional, honest & the only folks my family has work on their vehicles.Services: Auto engine diagnostic
