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March 2024 by Mick Walt
Wherever you are in Phoenix, Mr. Vac & Sew is the only place to get your machine repaired. I had a "Rug Doctor" repaired with a new pump and they added a general tune up and cleaning such that it was returned like a new unit, Cleaned and Polished. Scott is the best, offering a service and character we don't often see in the retail world in aftercare. I have used them for several repairs over many decades now. They are the best
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February 2024 by Kathy Schmidt
Excellent! The most knowledgeable & friendly service I have encountered in along time. Their technical person Ray was fabulous! I will work with them any chance I can. I had 2 machine repaired and I am very happy.
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February 2024 by Faith
Don’t waste your time. Very unprofessional, they ask you to bring your equipment in and as soon as you get to them they charge you a ridiculous price just to look at it
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February 2024 by Randee Manley
I will be honest, I wasn't the best customer. I brought by 40+ year sewing machine in for service and we had a misunderstanding on service and price. At the time, the owner agreed to the lower discounted price and they fixed my machine and I brought it home.When I went to use it I was pleasantly surprised. My machine was clean, quiet, and hasn't worked that good in years. Even though I didn't know anything was wrong with it.I called and offered to pay what I should have originally paid, and the owner wouldn't take my money.I was skeptical going in, but I am a converted believer in the quality work of Mr. Sew and Vac.
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January 2024 by lisa lloyd
great experience, they fixed my brother sewing machine, works perfectly. The store is nice and clean and the person who served me was very friendly & helpful.
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January 2024 by Cindy Grape
Ask them to put together what I waniand have it waiting for my husband. It was ready and he had no problem. This really helped out as he can not walk to far and I didn't have to get it myself. Thanks for the help ?
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January 2024 by Judy Renouf
The salesman was so pleasant and friendly on the phone and in person. I took my sewing machine in for service (it wouldn't sew at all) and now it's sewing beautifully! And the turn around time was amazing! I dropped it off on Thursday afternoon and picked it up Monday before noon! Just 4 days. Thank you so much!
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December 2023 by Lisa L.
My brother sewing machine needed repaired. The store/shop was really clean and the person I dealt with was very friendly and helpful. My sewing machine is running beautifully, couldn't be happier, highly recomend them.
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December 2023 by Brooke R.
Awesome place! After being disappointed with vacuums I bought from Costco, I came here. The rep was so knowable and got me a floor vac (Sebo) that I love! It's so much better than the vacuum I had from Costco (Miele). Plus they have a 10 year warranty and can service the vacuums there. I will come here for all future vacuums as I have not been impressed with Costco's vacuum selection in the past few years. Major plus they also work on sewing machines as well!
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December 2023 by Sun S.
I have used their services for years. Very knowledgeable, responsive, and fair. They will give you options on your repairs and maintenance needs.
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December 2023 by J H
Had a carpet cleaner serviced. Great service provided with full explanation of what had been done. Staff member was really friendly and polite. Will definitely visit again.
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November 2023 by Stan Rykowski
Both Scott and Ryan spent alot of time explaining what they could or couldn't do with our machine. They offered a great product at a reasonable price when it became evident that our ancient machine was not repairable. Very kind and professional. We felt that some of the other vendors in town were assembly line and downright unhelpful.
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November 2023 by Stephanie Miller
I needed a new vacuum cleaner. Based on my needs, Ryan recommended the SEBO DART vacuum. WOW!! This is one incredible vacuum cleaner! Ryan showed me all it's features and clearly explained the settings and dials. I re-vacuumed the area I vacuumed yesterday, and the SEBO DART picked up a lot of fine dirt my old vacuum didn't! Amazing!
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November 2023 by Jason H
Had a carpet cleaner serviced. Great service provided with full explanation of what had been done. Staff member was really friendly and polite. Will definitely visit again.
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October 2023 by Carol Marcon
I can not say enough about the wonderful service i have received over the past several years. Not only have they kept my vacuums in great running order but there one year warranty on their work has been a real gift. Ryan is great to work with, always helpful and very kind.Carol M
